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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,630 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,630 reviews

October 06, 2020

I am Super happy with my new 2020 VW Golf! Excellent experience at Dirito Brothers. Very easy, no nonsense, Covid-safe buying experience. Highly recommended! More

by lisamarietowles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! We strive to provide great, safe service and we're happy to hear we succeeded, and that you're enjoying your new Golf. Thanks so much for taking the time to write such a nice review!

October 04, 2020

Car was ready to go. They are very customer oriented.everything they said they would do was done. They know their product to the finest detail. The “drive off” explanation was the best of any More

by DOC3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We're glad to hear you felt so taken care of and prepared. Thank you for letting us know that our staff gave you some expert knowledge and customer service!

October 03, 2020

Appointment was accommodating; service was prompt and efficient; cost was reasonable; and due to handicap, vehicle was kindly delivered near door. Thank you very much!! More

by lvc02
Customer Service
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're more than happy to be of service! Thank you for that great summary of a good experience, we truly appreciate our customers taking the time to write a nice review, thank you!

October 01, 2020

Great customer service I wold definitely recommend family members and friends to Dirito brothers in Walnut Creek, Andres Garcia was awesome he completely took care of all my needs for my new gti! 👍👍 More

by joe.morte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent to hear! Thanks for letting us know how great Andres treated you and we appreciate the recommendations!

October 01, 2020

Service was good. But your charge for oil change and filter is $ 30 more than the the dealership that I used to deal with and lease from More

by MMOWAINI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Oct 02, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know, we try to be competitive with our pricing but prices do occasionally go up due to costs. We are happy, though, that your experience was overall a good one.

October 01, 2020

All work completed as promised and on time. Completely met my expectations. Let me know my water pump repair was on extended warranty. This was good news More

by JKBERGMARK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

That is good news! We're happy to know that your experience was timely and of good quality. Thank you!

September 30, 2020

I like this service center/dealership quite a bit. I had Kevin this time and he did a fantastic job! He laid everything out for me and kept me up to date throughout the process. I've had Marina in the past More

by LEEVALVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We like you quite a bit, too! Happy to hear that Kevin and Marina did such a great job for you. Thank you!

September 29, 2020

Great work and clear communication. I very much appreciated the process given our current COVID situation. They did a great job of keeping everything clean and did a final pass before handing it ov More

by alanroll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Covid sure makes everything different, so we're happy to hear that you still had a positive experience. Thanks so much for your 5-star review!

September 29, 2020

Excellent service. The service team is very helpful. I love the immediate text message I received letting me know who to contact. Lyft service home was quick and easy! More

by pgiadone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear the the Lyft and text message service worked well. Thank you so much for your nice review!

September 28, 2020

I had very good experience with this deal every one were very helpful the work was done fast and accurate I feel and my feels good. More

by MZSN2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Sep 30, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We feel good hearing about your great experience! Thank you for letting us know.

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