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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,626 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,626 reviews

October 19, 2020

Just recently bought my second car from this location. Customer service is great and the process is so simple that we were out within an hour. The review of the car's electronic system was a short and to More

by NISHADEZZ1213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Cars are all electronics these days, so it's important to have a handle on. Happy to hear Andres and Kevin made sure you know what's what. Thank you for taking the time to write a nice review!

October 18, 2020

John was incredible! He was very kind and informative. Sometimes you meet very pushy people but he was very relaxed and welcoming. I really feel like part of the VW family :) More

by aiaguirr22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

You are a part of the VW family, that's why we're the Dirito BROTHERS! Seriously though, thank you for letting us know how well your experience went with John and the team!

October 18, 2020

Quick, efficient service as always. I appreciate the attention to detail, keeping the service floor clear of people while in a pandemic, and the speed at which my car service was completed. More

by jeremyhardie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear, we want our customers to feel safe while at our dealership. Thank you for letting us know how well your service went!

October 17, 2020

Always quick and professional, would definitely recommend to anyone with a VW due to their customer service and habit of making everyone comfortable when they come to visit. More

by STRYKERBRENDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with the team. Thanks for the recommendation!

October 17, 2020

Volkswagen did a good job with my car. Good information, attention and service. Drive my car is very nice now I recommend volkswagen of Walnut Creek Thank you More

by YORUBASI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Oct 20, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed your experience at Dirito Bros. We're happy to hear your VW is running great! Thanks for the kind words!

October 16, 2020

We came in for a recall notice and found Dirito Bros in WC to be clean, COVID19 compliant, courteous and timely! Will come again for sure! More

by ROSEH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Clean, Covid-Compliant & Courteous, the three C's! Now if only there was a C-word for 'timely'... clock-minding, maybe? Anyway... thank you for the great review! We look forward to serving you in the future.

October 16, 2020

I brought my car in for a recall update, the service was explained to me by Kevin and was completed before the estimated time given, great job all around. More

by justin.truskey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! That's the way it should be. Sorry you were affected by a recall, but happy to hear Kevin took good care of you. Thanks for letting us know!

October 15, 2020

Service service agent Kevin was very courteous and explained the necessary recall and repair tasks to me. He also arranged the loaner car for me from the local car rental in a very smooth and efficie More

by ALANANDA0208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that texting worked as a communication tool and that Kevin did such a stellar job taking care of your repair. We appreciate you taking the time to write a positive review!

October 15, 2020

You always take care of me and do a stellar job. You let me know up front what you'll be working on, the estimated cost (and if there's anything additional you need to work on, you let me know!) as well as More

by SAINTRYNO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are very grateful to have you as a customer! We appreciate this awesome review, too. We're happy you're happy. Thank you!

October 14, 2020

I came in with a flat tire and Marina worked me into the schedule and I got a new tire and warranty covered the damaged one. It was quick and I was back on the road. Thanks!!! More

by ENEUFELDT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Flat tires are no fun! We're happy to hear you are back on the road and that Marina took such good care of you. Thank you for the nice review!

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