Back

Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,630 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Contact Dealership

2020 North Main Street

Walnut Creek, CA

94596

Directions

By Type

Showing 4,630 reviews

November 08, 2020

A wonderful purchasing experience. Everyone at Dirito Brothers was friendly and very helpful. Our Sales person, Ron Simi, was excellent. The Finance Department was also very helpful. Thank you. More

by howgeif
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We're so happy to know that you had a good experience with Ron and that everyone was helpful and friendly. Thank you for a great review!

November 06, 2020

when i picked up the car and started it, the "change oil now" light immediately came on. The technician should have notices this and told me before I came, and I would have had the oil changed. More

by PJ
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

You are absolutely right, this was an oversight on our part and we apologize. We appreciate your feedback so that we can use this to improve upon our services. I am sorry for the inconvenience caused to you.

November 03, 2020

The Dirito Brothers Team takes great care of their customers with excellent communications and the pride they show in their love of their job shines through. Highly recommended stopping in for a visi More

by TIGER4653
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward (Loan Docs)...excellent process
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wow, thank you for that recommendation! We truly appreciate you taking the time to let us know how well your experience with us went. Thank you.

November 03, 2020

Great communication from the team. Service was completely in a timely fashion and the car is running great. This is the third vehicle that I have purchased from them and I will keep coming back. More

by rob_fellner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Rob, thanks for the positive feedback! We're happy to hear that your car is running great and that the service team was prompt and communication up to speed. Thank you for your continued business!

November 01, 2020

Great customer service at this location especially John Benitez. He went above and beyond to help us get our new car. Will come back in the future when we need another car More

by LAYZADELGADO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with John. Enjoy your new VW!

November 01, 2020

Very professional, no games, no hidden fees or coercion and we loved Erin, our salesperson. The entire process was smooth and efficient and we were very happy with the end result. Would definitely come bac More

by BLUTZ990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is what we like to hear! Thank you for letting us know how great Erin was and that everything was professional and transparent. Enjoy your new VW!

October 30, 2020

Made a appointment for 3 issues. 1 was taken care of even though we received confirmation on the phone the other would be to. Disappointing service especially in the current covid environment where families More

by BELLE13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Hubert
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us your review. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. This information was forwarded to our management team. We appreciate your feedback as it will help us to improve next time. I apologize for this mistake.

October 30, 2020

Have leased or bought 3 cars from Dirito Brothers Walnut Creek. Have been pleased with the sales process, and very happy with the service department. More

by ecanderssen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! Thank you for letting us know that you have consistently received good service, we appreciate your continued business.

October 29, 2020

Only complaint was the lack of on site loaner cars. Other than that everything went well. Service and communication was good too. I will use you guys again. More

by enyi80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear! We apologize for the inconvenience on the loaner car, but are glad to hear your experience overall went well. Thank you!

October 29, 2020

Super excited I love my new car everybody was nice and friendly great customer service not pushy broken down the way I wanted it answered my question More

by AVILABRISA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
235
...