Back

Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,630 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
Contact Dealership

2020 North Main Street

Walnut Creek, CA

94596

Directions

By Type

Showing 4,630 reviews

December 12, 2020

EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCELLENT EXCEL More

by j.w.stuart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, thank you! Happy to hear it!

December 11, 2020

Notice my car being done and after 1 hour I went to check if my car is done and was told that they were waiting for paperwork I waited more that one hour unnecessary for paperwork to be done More

by METKATHEBANKER
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

I am sorry that you were kept waiting. Sounds like we missed the mark here and I apologize. Thank you for sharing this experience, it will help us to improve in the future.

December 10, 2020

Kevin took real good care of me when my steering wheel was shackling 😊 I really like bringing my car in for service, you guys are the best 😊 More

by EBONYCASHHANDLER93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Kevin.

December 10, 2020

Booking my service was easy, drop off & pick up were a breeze, Marina was outstanding. An all around great experience. I will bring my car back again when I need service. More

by BECKYGIVENS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great to hear! We're happy that everything went smoothly and that Marina took such good care of you. Thank you!

December 09, 2020

Dirito Brothers is a fantastic dealership, with great staff, a beautiful show room, friendly service, and most importantly, run by an amazing family. Thank you David! More

by lfanucchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you! We are happy to hear that you enjoyed your time with us.

December 09, 2020

I my car was towed in on Saturday and Tim in the service department was extremely helpful. My car was ready on Monday to pick up. More

by cabaroni4106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear your service went well and that Tim was a great help. Thank you for your patience in waiting over the weekend!

December 09, 2020

I had an issue with my Jetta driver air bag lite on and took the car in on Saturday for a Monday 10:30 appointment. I received a call by noon that the car was ready to be picked up. Wonderful service fro More

by GFJF8175
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Dec 14, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! Glad to hear everything went smoothly and ran on time. Thank you for taking the time to write a nice review!

December 06, 2020

I had an issue with the navigation system in my new Tiguan. The service was great: They fixed the issue and I got a rental car for that day free of charge. More

by A.ZIELKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad to hear that we were able to take care of the issue and that you were able to utilize our rental service. Thank you for the nice review!

December 05, 2020

Wonderful service as always. Dirito Brothers has always been a great dealership to do business with. It has a warm family atmosphere and you really get the feeling that they truly car about the customers n More

by RONALDGWILLIAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Ritola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to hear you always have such a good experience with us. We truly appreciate your continued support. Thank you for the kind words!

December 04, 2020

Took my Jetta in for an issue that the touch screen was having. Thankfully it was covered in my bumper to bumper insurance. It was overall a good experience. They ordered a replacement part (but forgot to More

by A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this feedback! I'm happy to hear that Kevin was able to get it resolved, but regret that you were inconvenienced. We'll be sure to use this information to help us improve next time. Thank you.

...
231
...