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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,631 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,631 reviews

February 14, 2021

I have had the best experience here. Gus was very helpful and very fair. He was very knowledgeable and friendly. I am very happy with my new car. More

by kathleenAnaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Gus.

February 13, 2021

Great service and establishment. Great communication and response from Kevin and crew The repair turnaround was excellent. I will have all my work done here. tx More

by RICHARDMASADAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Feb 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful to hear! Thanks for letting us know how smoothly your service experience went.

February 12, 2021

Service Experience was great. Professional and efficient. Pricing on work is unacceptable. I will not be servicing at the dealer in future pricing is beyond what I feel is reasonable when compar More

by larry95
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2021

Always a clean, friendly environment when I come in. They go over what is "needed" based on the car and mileage and then suggest other services that I might consider. Took the tire rotation this time More

by david.kavanaugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Feb 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you taking the time to write such a positive review! We're happy to hear that you had a great experience with Marina, Kevin and Tim. Thank you!

February 11, 2021

Kevin was great as usual. Very professional an personable. George always call to make sure that everything was OK. Overall, very good experience dealing with the Walnut Creek Dealership. More

by WBACHI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback! It was a pleasure serving you as a customer.

February 11, 2021

Great service!!! Immediately diagnosed problem. Went to service department. Work done quickly and correctly. All done in less than an hour. Very happy with the quality. More

by MSINDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Feb 19, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We are very happy to hear that you are happy! Thanks for letting us know.

February 10, 2021

Marina was awesome. Customer service is easy when everything goes well. However, when I picked up my vehicle and I got home the infotainment system had not been fully programmed. I contacted Marina a More

by raw196382
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for working with us on the infotainment, we apologize for the oversight and are glad Marina stepped up to get it worked out. We look forward to see you again!

February 10, 2021

Sean did a great job on execution and providing some detailed repair notes for my claim against Jiffylube which they have already accepted. So as usual, Dirito VW never lets us down over the decades! More

by paulrunge
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Thomas - *****!
Feb 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear your claim was approved! And we truly appreciate the constructive feedback, we will use it to continue to improve upon our service. Thank you!

February 10, 2021

Appreciate the fast service and convenience for this basic work. I have been several times in the past without any issues. I will back again. More

by jekissinger
Recommend Dealer
Yes
Employees Worked With
Sean
Feb 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! Thank you for the kinds words and we look forward to serving you again in the future.

February 09, 2021

Very professional staff. Work was done efficiently and in the time promised. The location was close to a restaurant allowing me to grab breakfast. (out door seating of course). More

by CEDBRO2661
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Perfect! We are glad your service was prompt and to your satisfaction. Bonus points for breakfast! Thank you.

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