Dirito Brothers Walnut Creek Volkswagen
Walnut Creek, CA
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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I have had the best experience here. Gus was very helpful and very fair. He was very knowledgeable and friendly. I am very happy with my new car. and very fair. He was very knowledgeable and friendly. I am very happy with my new car. More
Great service and establishment. Great communication and response from Kevin and crew The repair turnaround was excellent. I will have all my work done here. tx response from Kevin and crew The repair turnaround was excellent. I will have all my work done here. tx More
Service Experience was great. Professional and efficient. Pricing on work is unacceptable. I will not be servicing at the dealer in future pricing is beyond what I feel is reasonable when compar efficient. Pricing on work is unacceptable. I will not be servicing at the dealer in future pricing is beyond what I feel is reasonable when compared to other quotes. More
Always a clean, friendly environment when I come in. They go over what is "needed" based on the car and mileage and then suggest other services that I might consider. Took the tire rotation this time They go over what is "needed" based on the car and mileage and then suggest other services that I might consider. Took the tire rotation this time as that's always a good thing to have done every 5000 miles or so. I enjoy my experience with the Service crew. But, then I had to "log in" to post my review, sigh. I won't change the rating of the Service crew, but this survey is not going to happen again, too much "stuff" to jump through. More
Kevin was great as usual. Very professional an personable. George always call to make sure that everything was OK. Overall, very good experience dealing with the Walnut Creek Dealership. personable. George always call to make sure that everything was OK. Overall, very good experience dealing with the Walnut Creek Dealership. More
Great service!!! Immediately diagnosed problem. Went to service department. Work done quickly and correctly. All done in less than an hour. Very happy with the quality. service department. Work done quickly and correctly. All done in less than an hour. Very happy with the quality. More
Marina was awesome. Customer service is easy when everything goes well. However, when I picked up my vehicle and I got home the infotainment system had not been fully programmed. I contacted Marina a everything goes well. However, when I picked up my vehicle and I got home the infotainment system had not been fully programmed. I contacted Marina and she was able to get me in the next time I was available and got the problem solved. She performed in the crunch. She’s a keeper and will be the reason I return to Dirito Bros for service. More
Sean did a great job on execution and providing some detailed repair notes for my claim against Jiffylube which they have already accepted. So as usual, Dirito VW never lets us down over the decades! detailed repair notes for my claim against Jiffylube which they have already accepted. So as usual, Dirito VW never lets us down over the decades! Cost seemed excessive, but its hard to know? One customer service hint for Sean. Even when you say the job will take 4 hours, it often takes longer. Its helpful to keep the customer informed on the progress of the repair. 5.5 hours in, I had to call Sean rather than him proactively calling me. Ended up defering pick-up until next morning...no biggie. More
Very professional staff. Work was done efficiently and in the time promised. The location was close to a restaurant allowing me to grab breakfast. (out door seating of course). the time promised. The location was close to a restaurant allowing me to grab breakfast. (out door seating of course). More