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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,633 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,633 reviews

April 03, 2021

Well-organized and attentive to details, the front-end customer service staff was welcoming and friendly, answered all my questions and processed my car's maintenance smoothly. More

by brianbkarl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! This is what we like to hear from our customers. Thank you for letting us know that everything went well.

April 03, 2021

Marina has helped me on several occasions and each and every time she has explained very thoroughly the issue with my vehicle and kept me updated. More

by TERESA3MARIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We are glad to know that Marina consistently takes great care of you. Thank you!

April 03, 2021

Gus was more than professional in answering all my questions. What made the visit more welcoming is he made me feel like family which made me feel comfortable to continue to do business at Dorito Brot More

by ICASTILLO1147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Wow, thank you for sharing your wonderful experience with Gus! We are delighted to hear that you had such a good time with him and the rest of the team. We appreciate your kind words, thank you!

April 02, 2021

good as should be for simple service issues. Thank you good as should be for simple service issues. Thank you for being competent. l l l l l ll l l l ll l l l lll More

by CHRIS@BUONHUASI.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy to be of service, thank you for the positive review.

April 01, 2021

Great service - a little expensive for the items completed, but easy to book and good communication from the team members. They walked through the list of items completed. More

by MikeB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to hear your service was thorough and up to our high standards. Thank you for the positive feedback.

March 31, 2021

Our experience with Gerard and Ed (in finance) was fantastic. I never thought I would say that about a car buying experience, but it's true. More

by DENNISDEFRATES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed (finance)
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We are grateful that you did say that! Thank you for the positive review, we are happy to hear about your positive experience with Gerard and Ed.

March 31, 2021

I prefer to have Dirito Brothers to maintain my VW GTI even though I live in San Francisco. The customer service and maintenance work is always the best. More

by DEJANNEY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you coming all the way to see us! Thank you so much for the positive feedback and continued support!

March 30, 2021

Ron Semi was a joy to work with. He was personable, knowledgeable, professional, and prompt. Ron made my buying experience easy! Working with Dirito was fantastic! More

by bupcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We're so happy to know that Ron helped make your car buying experience such a positive one. We look forward to working with you again in the future! Thank you.

March 30, 2021

word word word word word word word word word word word word The service was fine and my car was given back with service done. More

by skeewee_bugsbunny
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Happy to hear it! Thank you for taking the time to leave a positive review.

March 29, 2021

Marina was great during the scheduling and the actual appointment. Had to bring the car back the next day due to dripping oil. Was simply overpour/spill and cleaned up while I waited. That is the only More

by MIKE.DAVIS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Mike, Thank you for the positive feedback for Marina. We do apologize for the oil mixup, but appreciate you being patient and allowing us to resolve the issue. Thank you!

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