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Diehl's Ford Sales

Grantsville, MD

4.7
89 Reviews

11782 National Pike

Grantsville, MD

21536

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89 Reviews of Diehl's Ford Sales

July 09, 2021

Very friendly staff great customer service did have problems with the used truck I bought but they fixed a lot of the problems on it even though I didn’t keep it they was very nice to deal with and was More

by Cory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben diehl
Jul 14, 2021 -

Diehl's Ford Sales responded

Hi Cory, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 07, 2021

Completely unremorseful to people without a vehicle even though mine is in the shop due to a extended warranty part will never buy another Ford again More

by Foltz2016bs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Becker
Jul 14, 2021 -

Diehl's Ford Sales responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (301) 895-5135 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

June 07, 2021

Ben has always treated me well, he has always treated me with respect. I would recommend working with Ben to all my friends and relatives More

by sprudni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anne, Alex Becker
Jun 09, 2021 -

Diehl's Ford Sales responded

Hi, we're happy you found our staff to be so supportive during your experience here at Diehl's Ford Sales Inc. Thanks for the recommendation, and have an amazing day!

December 14, 2020

Ben was extremely professional but very helpful. he wasn’t pushy or talkative.. he made us feel like we were his priority...best sale I ever had. He work with us! More

by First chance Ranch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Diehl
November 02, 2020

BEN MADE EVERYTHING SO EASY FROM START TO FINISH. HE IS PATIENT AND PERSONABLE. I LOVED BEING ABLE TO HAVE ALL THE PAPERWORK READY WHEN I GOT THERE. THE CAR IS BEAUTIFUL. I WOULD HIGHLY RECOMMEND THIS DE More

by webwhisper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BEN DIEHL
Nov 05, 2020 -

Diehl's Ford Sales responded

Hello, we appreciate your recommendation of our dealership! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

July 01, 2020

Jeep Wrangler Started out with some mechanical issues that delayed purchase and acceptance of vehicle, but easily resolved because this dealer works with you and ta More

by Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Diehl
Jul 02, 2020 -

Diehl's Ford Sales responded

Al, thank you for your kind words and congratulations on your new vehicle! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 06, 2020

I remain very positive about the customer friendly atmosphere createdwithin the Diehl Ford Sales and service organization. From the point of entry into sales or service this is a quality oriented orga More

by Bill Hyde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann, Mark, Corey, Ben and Eric to name a few , Alex Becker
March 25, 2020

Issue the first week, still not fixed The car buying process was great. I bought a car and check engine light came on the first week. It’s still not fixed 6 months later. I’ve taken it the More

by Mountaincrab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t have everyone’s name
Mar 27, 2020 -

Diehl's Ford Sales responded

Hello there, thank you for sharing your feedback. We are disappointed that you have had such a negative experience dealing with us here at Diehl's Ford Sales Inc. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (301) 895-5135 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

December 10, 2019

Great service very quick of getting everything ready . looked at truck on Sat. Drive away Monday with it. It was my fourth truck I have purchased from Diehls More

by Rocky
Recommend Dealer
Yes
Employees Worked With
Eric Diehl, Alex Becker
Dec 11, 2019 -

Diehl's Ford Sales responded

Hi, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!

November 14, 2019

Service is great! Worked me in quickly for an overdue oil change. Great, friendly place to do business. Enjoy the family atmosphere where everyone is treated like fami More

by Vivian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anne Ravenscroft
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