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Diehl's Ford Sales

Grantsville, MD

4.8
84 Reviews

11782 National Pike

Grantsville, MD

21536

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84 Reviews of Diehl's Ford Sales

August 23, 2021

Ben was great to work with, very responsive to my web enquiry over the weekend. Helped me get the best price and the hassle free purchase experience. I would certainly buy it again and recommend to anyo More

by SawrabN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Diehl, Alex Becker
Aug 31, 2021 -

Diehl's Ford Sales responded

Hi, thank you for your kind review; we are happy to pass along your comments to Ben here at Diehl's Ford Sales Inc! We're looking forward to your next visit with us! Take care!

August 15, 2021

This dealer has not stood behind warranty products it sold at time of purchase. Original tires were the factory supplies 2-ply Goodyear tires. The gravel on my driveway was poking holes in them within th More

by Craig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales staff
August 09, 2021

As always, the Service Department personnel were friendly, helpful and the work completed when promised. I highly recommend this dealership for Sales, Service and Parts. I have purchased 9 vehicle More

by Ed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ann, Alex Becker
Aug 13, 2021 -

Diehl's Ford Sales responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 19, 2021

Performed warranty work on my truck and had no issue doing unplanned extra tire work. I'll be back next time I need service done.... More

by fredchandler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Becker
Aug 07, 2021 -

Diehl's Ford Sales responded

Hi, thank you; we appreciate your feedback! Please let us know if there is ever anything else we can do for you! Safe travels!

July 18, 2021

People and the dealership are very nice. Easy to talk to and understanding. I would recommend buying a vehicle from this dealership. They go out of their way to make sure you are happy with your purchase an More

by POISNSSSPOLAND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Diehl
Aug 07, 2021 -

Diehl's Ford Sales responded

Hi, thanks for taking the time to leave us this information about your recent visit. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 09, 2021

Very friendly staff great customer service did have problems with the used truck I bought but they fixed a lot of the problems on it even though I didn’t keep it they was very nice to deal with and was More

by Cory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben diehl
Jul 14, 2021 -

Diehl's Ford Sales responded

Hi Cory, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 07, 2021

Completely unremorseful to people without a vehicle even though mine is in the shop due to a extended warranty part will never buy another Ford again More

by Foltz2016bs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Becker
Jul 14, 2021 -

Diehl's Ford Sales responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (301) 895-5135 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

June 07, 2021

Ben has always treated me well, he has always treated me with respect. I would recommend working with Ben to all my friends and relatives More

by sprudni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anne, Alex Becker
Jun 09, 2021 -

Diehl's Ford Sales responded

Hi, we're happy you found our staff to be so supportive during your experience here at Diehl's Ford Sales Inc. Thanks for the recommendation, and have an amazing day!

December 14, 2020

Ben was extremely professional but very helpful. he wasn’t pushy or talkative.. he made us feel like we were his priority...best sale I ever had. He work with us! More

by First chance Ranch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ben Diehl
November 02, 2020

BEN MADE EVERYTHING SO EASY FROM START TO FINISH. HE IS PATIENT AND PERSONABLE. I LOVED BEING ABLE TO HAVE ALL THE PAPERWORK READY WHEN I GOT THERE. THE CAR IS BEAUTIFUL. I WOULD HIGHLY RECOMMEND THIS DE More

by webwhisper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BEN DIEHL
Nov 05, 2020 -

Diehl's Ford Sales responded

Hello, we appreciate your recommendation of our dealership! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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