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Diehl Kia of Hermitage

Hermitage, PA

4.6
531 Reviews
Call Dealership (724) 204-6447

1469 N Hermitage Rd

Hermitage, PA

16148

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531 Reviews of Diehl Kia of Hermitage

June 07, 2023

Does not follow through with any phone calls. Horrible experience, lost my business for good. Will not return. More

by Rubble3312
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesse McCormick, Brian Carter, Colleen Swartz
Report | Print
June 07, 2023

I was told that all kias take 5w30 oil. I had questioned why they would use 5w30 when my cap says 0w20. The gentlemen explained to me that they use 5w30 in all their kias except stingers. W More

by kbacon16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Newsome
Report | Print
June 07, 2023

i dont want to write nothing. so here is fifteen works for you. two more done More

by cpldavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Newsome
Report | Print
Jun 20, 2023 -

Diehl Kia of Hermitage responded

Thank you for your great review our our Service Department and Service Advisor Jordan! If you need anything in the future please let us know! We appreciate your business! - Juanita F. (Diehl KIA of Hermitage)

June 07, 2023

Great customer service! Gesse was quick and efficient. Finance was smooth and Brian met my monthly payment goal. Thank you! More

by jpdorus33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gesse Matlock, Brian Carter, Jordan Newsome
Report | Print
Jun 20, 2023 -

Diehl Kia of Hermitage responded

Thank you so much for the great review of our sales team and management! We are happy you enjoyed your experience here! We hope you enjoy your new ride, let us know if you need anything in the future! - Juanita F. (Diehl KIA of Hermitage)

June 07, 2023

Everyone was really great to work with! We have nothing bad to say at all - it was a very pleasant experience! More

by amyfriday78
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Vetter, Brian Carter, Colleen Swartz
Report | Print
Jun 20, 2023 -

Diehl Kia of Hermitage responded

Thank you so much for the great review of our sales team and management! We are happy you enjoyed your experience here! We hope you enjoy your new ride, let us know if you need anything in the future! - Juanita F. (Diehl KIA of Hermitage)

June 07, 2023

My appointment was scheduled within a reasonable amount of time, the work was done while I waited in the lounge area. The service consultant explained everything that needed to be done. Very satisfied with More

by HCHRIS2974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Newsome
Report | Print
Jun 20, 2023 -

Diehl Kia of Hermitage responded

Thank you for your great review our our Service Department and Service Advisor Jordan! If you need anything in the future please let us know! We appreciate your business! - Juanita F. (Diehl KIA of Hermitage)

June 03, 2023

Went in for a state inspection, had it in and out really quick and the whole process was mostly quick and painless More

by koryh413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Newsome
Report | Print
Jun 07, 2023 -

Diehl Kia of Hermitage responded

Thank you for your great review our our Service Department and Service Advisor Jordan! We are so sorry about the lack of getting ahold of our service department. We are short staffed, but we are in the works of rectifying that! If you need anything in the future please let us know! We appreciate your business! - Juanita F. (Diehl KIA of Hermitage)

June 01, 2023

Took the time to listen to us and got us what we wanted. Also, lease prices a lot lower than other dealerships. More

by troydunn567
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kam Thornton, Brian Carter, Colleen Swartz, Patricia Gabriel-Hartman
Report | Print
Jun 02, 2023 -

Diehl Kia of Hermitage responded

Thank you so much for the great review of our sales team and management! We are happy you enjoyed your experience here! We hope you enjoy your new ride, let us know if you need anything in the future! - Juanita F. (Diehl KIA of Hermitage)

May 31, 2023

Excellent service and information provided by Kam, my sales person and financing was an easy well prepared process. More

by grlower
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Vetter, Kam Thornton, John Dorus, Brian Carter, Patricia Gabriel-Hartman
Report | Print
May 31, 2023 -

Diehl Kia of Hermitage responded

Thank you so much for the great review of our sales team and management! We are happy you enjoyed your experience here! We hope you enjoy your new ride, let us know if you need anything in the future! - Juanita F. (Diehl KIA of Hermitage)

May 31, 2023

Everything was great, very polite. My only complaint would be trying to make an appointment. The phone rings off the hook without an option to leave a message. Driving all the way ther More

by egilbert1426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Newsome
Report | Print
Jun 02, 2023 -

Diehl Kia of Hermitage responded

Thank you for your great review our our Service Department and Service Advisor Jordan! We are so sorry about the lack of getting ahold of our service department. We are short staffed, but we are in the works of rectifying that! If you need anything in the future please let us know! We appreciate your business! - Juanita F. (Diehl KIA of Hermitage)

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