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Diehl Kia of Hermitage

Hermitage, PA

Overview
Employees
Reviews
Vehicles
4.6
530 Reviews
Diehl Kia of Hermitage is part of the Diehl Auto Group family. Representing 13+ auto brands with some of the largest inventory car lots in Western, PA and Eastern, OH. Purchasing a brand-new automobile is one of the largest investments most people will make in their life, which often times creates some apprehension and nervousness. However, the car-buying process should also be an exciting and enjoyable experience. Buying a new Kia model is a decision that surely keep you satisfied! The friendly, experienced team of automotive professionals at Diehl Automotive goes out of their way to eliminate any uneasiness you might have and provide expert guidance that leads to you comfortably choosing the perfect vehicle for your schedule and budget.
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1469 N Hermitage Rd

Hermitage, PA

16148

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Showing 530 reviews

April 28, 2024

Great service. Friendly reception and quick turnaround. Overall good experience and with the service department. More

by W Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Cattrell
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Apr 29, 2024 -

Diehl Kia of Hermitage responded

Hello! Your feedback is highly appreciated about our service department. Thank you for the review!

Helpful
April 24, 2024

They are always friendly and helpful and very efficient with timely service and quick scheduling. More

by nikki.carr84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Vetter, Angela Cattrell
Report | Print
Apr 24, 2024 -

Diehl Kia of Hermitage responded

Hi, Nikki. Your feedback is highly appreciated. Thank you for the review!

Helpful
April 24, 2024

Friendly and efficient. Everything was explained and the service was quick. I have always chosen this dealership for my service needs in spite of the Boardman dealership be More

by Dmacker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Cattrell
Report | Print
Apr 25, 2024 -

Diehl Kia of Hermitage responded

Thank you so much for taking the time to share how your time with out service department . It is thanks to great customers like you that we can continue to improve. Please keep us in mind for all your service needs. At Your Service - Joe Pantone General Manager

Helpful
April 21, 2024

Very nice people. Great service. Very helpful. Very knowledgeable. Great listeners. Would recommend to anyone. More

by nbhartman2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patricia Gabriel-Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Vetter
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Apr 23, 2024 -

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

Helpful
April 20, 2024

Outstanding communication and service with follow up on all questions and concerns. Overall excellent experience. More

by tlj.md
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colleen Swartz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Suntheimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Vetter
Report | Print
Apr 20, 2024 -

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

Helpful
April 13, 2024

Easy to schedule. Fast service. Will use again in the future. Nice laid back experience More

by megold28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Cattrell
Report | Print
Apr 15, 2024 -

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

Helpful
April 10, 2024

Efficient and timely service, friendly accommodating staff. Explained work being completed and reviewed my billing. More

by cdward24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Cattrell
Report | Print
Apr 11, 2024 -

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

Helpful
April 10, 2024

Dealt with Angela on a few occasions she was excellent to deal with would recommend this service dept. to all More

by jr2a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Cattrell
Report | Print
Apr 11, 2024 -

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

Helpful
April 09, 2024

Excellent dealership. They had the car I wanted and made me fully aware of all the options before I purchased it. More

by mark_a_yeary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gesse Matlock
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Dorus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don, Sales Manager
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Apr 10, 2024 -

Diehl Kia of Hermitage responded

Hello Mark! Thank you so much for leaving such a great review. It is thanks to great customers like you that we can continue to improve our services. Please keep us in mind for all your vehicles needs now and in the future. At Your Service, Joe Pantone General Manager

Helpful
April 08, 2024

It good service and customer support, for small problem diagnosis they give me waiting period of 5 to 6 weeks and other Kia dealer fixed problem in one day More

by Bhaveshgadhiya2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Cattrell
Report | Print
Apr 10, 2024 -

Diehl Kia of Hermitage responded

Hello Thank you so much for taking the time to share your feelings on your recent visit. I have taken the time to dig in and get the details on what occurred during your visit. We had you scheduled to come in for your appointment at 1:00 pm and it shows you were not able to come in until 1:40 pm, which we understand that sometimes things come up that cause delays. We did have a full schedule that day and regardless of being late for your scheduled time we did take the time to check the codes on the vehicle free of charge to diagnose the issue and shared that with you. We were unfortunately unable to accommodate you on our schedule for that day and informed you that we would have to set an appointment for another day. We understand that sometimes mis understandings occur, we did say it would be 5 or 6 days to get you in as our schedule was full but you had passed. I apologize for the mis understanding and if you would like to discuss this further, please by all means call me at 724-347-7702 Extension - 5120. With Respect, Joe Pantone General Manager

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