John Dorus
John Dorus at Diehl Kia of Hermitage
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John Dorus

Service Advisor

Diehl Kia of Hermitage

1469 N Hermitage Rd
Hermitage, PA 16148

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4.8
29 Reviews

I have been in the car business since I got out of the Army in 1992. I started in the detail department cleaning cars. I was out of the business for a few years doing other things and got back in it selling. I have worked my way up in managing, (BDC) and now a Floor Mgr and Sales Mgr. I have been married 25 years and have 2 kids, a 26 year old son, and a 16 year old daughter.

Dealership Experience

5 yrs, 5 mos

Industry Experience

20 yrs, 1 mo

Languages Spoken

English English

4.8

29 Reviews

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29 Reviews of John Dorus

June 11, 2024

Dealership Rating
Employee Rating

Prompt, polite, professional, and extremely helpful with information on a repair our car needed to be safe. More

by Jusbus3087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Misier, Colleen Swartz

June 06, 2024

Dealership Rating
Employee Rating

I took my vehicle in for a recall for a knock sensor and have had nothing but problems every since. Funny thing is I never had a single problem prior to the recall. I am taking my vehicle to a different gar More

by C.TAVERNIA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 08, 2024

Diehl Kia of Hermitage responded

Hello, Thank you for leaving a review of your time with our service department. I am glad we took care of your recall and disappointed to hear you are having problems. Please feel free to give us a call and we will be happy to look at the vehicle and find out what is occurring, we would never want anything but you and your family safe and satisfied. Please feel free to give me a call at 724-347-7702. Respectfully, Joe Pantone General Manager

June 06, 2024

Dealership Rating
Employee Rating

quick,friendly service. I service representative was very helpful. She was friendly and answered all questions. More

by Netlyn1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2024

Diehl Kia of Hermitage responded

Hello, Thank you for taking the time to leave us such a great review. Thanks to good customers like you we can continue to improve! Please keep us in mind for all your vehicles needs! At Your Service, Joe Pantone General Manager

May 23, 2024

Dealership Rating
Employee Rating

I had a great experience. Started negotiations on the phone and they were will to work with me even through that process. Would highly recommend. More

by Kelly.thompson528
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kam Thornton, Colleen Swartz

May 28, 2024

Diehl Kia of Hermitage responded

Hi! We are thrilled to learn that you had a positive experience with us!

May 06, 2024

Dealership Rating
Employee Rating

the service was amazing! everyone was so helpful and quick. made buying a car so easy! thank you Diehl! More

by alyss1217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 06, 2024

Diehl Kia of Hermitage responded

Hi! Thank you so much for leaving us a stellar review!

May 02, 2024

Dealership Rating
Employee Rating

They're so incredibly nice. They made us feel like family. They even check in with you periodically see how you're doing. Best place to go. Ask for Geoff Wilson. More

by molly.viola420
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 03, 2024

Diehl Kia of Hermitage responded

Hello! Your feedback about our whole Diehl Sales Team is high appreciated. Thank you for the review!

April 09, 2024

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Employee Rating

Excellent dealership. They had the car I wanted and made me fully aware of all the options before I purchased it. More

by mark_a_yeary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gesse Matlock , Don, Sales Manager

Apr 10, 2024

Diehl Kia of Hermitage responded

Hello Mark! Thank you so much for leaving such a great review. It is thanks to great customers like you that we can continue to improve our services. Please keep us in mind for all your vehicles needs now and in the future. At Your Service, Joe Pantone General Manager

March 31, 2024

Dealership Rating
Employee Rating

Great customer service and the sales team was great. Plenty of inventory to choose from . More

by Jestercsw77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Geoff Wilson

Apr 01, 2024

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience. We truly appreciate it!

March 31, 2024

Dealership Rating
Employee Rating

The overall experience was very unprofessional in the appeance of of the sales staff to the inability to get anyone to answer the phone when I tried to call the dealership, among other issues. More

by novakgp
Trade-in Experience
Purchase Time
Recommend Dealer
No

March 16, 2024

Dealership Rating
Employee Rating

From the start of my experience from Diehl Kia the people there treated me with kindness and were very helpful. They treated me with respect and did not try to force anything on me that I did not want. Mad More

by reenlouj_243
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colleen Swartz, Maddi Schmelzer

Mar 18, 2024

Diehl Kia of Hermitage responded

Hello, thanks for taking the time to share your positive experience with Maddi, John and Colleen. We truly appreciate it!

1

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