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Diehl Kia of Hermitage
Hermitage, PA
530 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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530 Reviews of Diehl Kia of Hermitage
June 28, 2024
My biggest issue was that the website advertised cars you didn't have at prices that weren't accurate. We actually made multiple trips to the dealership. The first Saturday we worked with Maddie but did n didn't have at prices that weren't accurate. We actually made multiple trips to the dealership. The first Saturday we worked with Maddie but did not purchase. Came back the next Saturday we did purchase a car but Maddie was booked so we met with Craig. We ran out of time to do the paperwork, and made an appointment for 4:00 Monday and still had to wait over an hour to get in to the finance office; we were about to leave when Craig told us Colleen was ready for us. Both Maddie & Craig were great, and Colleen was very friendly and knowledgeable. Craig followed up a week or so later and I told him about a tab that kept falling out of the rear bumper. We brought it in to service and it is access for a tow hook. It should not have fallen out, and the best fix they could come up with was to permanently glue it in. A week or so later I noticed that there is a scratch on one of the wheels; it goes through the KIA emblem in the middle and scratches on each side. None of the issues I experienced were due to the staff at Hermitage, and I would still recommend them because they were nice people who were easy to work with. More
by jhillyer
Verified CustomerEmployees Worked With
Craig Misier, Colleen Swartz, Maddi Schmelzer
Helpful June 20, 2024
Would like a better explanation of Kia's 5 year 60,000 mile warranty. If I intend to trade this car in within the limits of this warranty was the 100,000 mile warranty I purchased for $3000 needed? mile warranty. If I intend to trade this car in within the limits of this warranty was the 100,000 mile warranty I purchased for $3000 needed? More
by R.setterberg
Employees Worked With
John Dorus, Patricia Gabriel-Hartman
June 13, 2024
Great staff, very helpful and pleasant. Salesman didn’t try to sell me something I didn’t want or throw in any surprise charges. Salesman didn’t try to sell me something I didn’t want or throw in any surprise charges. More
by newken1981
Employees Worked With
Kam Thornton, Colleen Swartz
