Diehl Kia of Hermitage

They were personable and helpful. Thorough and efficient. It was a good experience. The salesperson and the finance services were excellent. Thorough and efficient. It was a good experience. The salesperson and the finance services were excellent. More

Prompt, polite, professional, and extremely helpful with information on a repair our car needed to be safe. information on a repair our car needed to be safe. More

Very easy laid back experience. We would definitely like to work with Craig again when the time comes to turn in our leased Telluride. We would definitely like to work with Craig again when the time comes to turn in our leased Telluride. More

Unfortunately I had a recall that needed to be done on my car so I took it to Diehl Kia of Hermitage. The mechanic that worked on my car was very nice but I was met at the end with a multi-page list of thing car so I took it to Diehl Kia of Hermitage. The mechanic that worked on my car was very nice but I was met at the end with a multi-page list of things that my car needed to have fixed immediately. Once I had time to look at it, I took out my calculator and the suggested fixtures would total $2,900 all together. I wanted to cry! So I call my mechanic and I took the car to him today. I have a very reputable and honest mechanic that I've been going to for years.. and this man laughed at this list. Still, he went over everything anyways and showed me exactly what he was looking for down this list. Everything for the most part was a bold lie and guess how much my bill was? $149. That sure beats nearly $3000, wouldn't you agree? Never again will I be taking advice from a chain dealership. More

Very communicative, clean, kind and transparent. We were treated with respect, fairness and understanding by all. We were treated with respect, fairness and understanding by all. More

Very professional, friendly, and thorough. No pressure to buy. Kam was very knowledgeable about all automobile details. No pressure to buy. Kam was very knowledgeable about all automobile details. More

Alicia is wonderful in service. Bought 4 Kias when this was Taylors, but bought my last at Cochran as I couldn't find a salesperson that I was comfortable with. My service experie Bought 4 Kias when this was Taylors, but bought my last at Cochran as I couldn't find a salesperson that I was comfortable with. My service experience makes me more likely to try again with sales in the future. More

First time buyer for a kia. My salesman met me inside the front door and was very friendly and welcoming and we established a rapport immediately. He answered all my questions My salesman met me inside the front door and was very friendly and welcoming and we established a rapport immediately. He answered all my questions and listened to my concerns. He gave me options and was patient with me. His name was Geoff Wilson . More

Leased Kia Sorento. There was a lot of inventory to choose from. Geoff in sales was good. Colleen in finance was very helpful and quick. There was a lot of inventory to choose from. Geoff in sales was good. Colleen in finance was very helpful and quick. More

quick,friendly service. I service representative was very helpful. She was friendly and answered all questions. I service representative was very helpful. She was friendly and answered all questions. More