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Dick’s CJDR of Wilsonville - Service Center
Wilsonville, OR
1,491 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,491 Reviews of Dick’s CJDR of Wilsonville - Service Center
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October 07, 2024
Dropped off vehicle the night before service. On day of appointment received no calls or any status. Called dealer day after appointment spoke to Eric was told he would walk out to tech and call On day of appointment received no calls or any status. Called dealer day after appointment spoke to Eric was told he would walk out to tech and call me back in a few minutes. No call… called again spoke to someone else they put me on a few min hold then returned to say vehicle should be done that day. Got a text saying should be done that day as well. Called back as ‘should’ does not say will be ready to pick up…was told I could pick up near 5:30. Overall seems very little effort was taken as at no time was I called and the text message was too ambiguous for me to plan to drive in. Forcing me to make the necessary calls. More
by Gary
Verified Customer
October 07, 2024
I wanted the heater fix it still doesn’t blow heat out like it when it was new like it when it was new More
by molallamasonry
Employees Worked With
October 07, 2024
Updated review! Although I had a couple bad experiences during my last two visits, Drew Pierce really listened to my concerns and provided much transparency in expl Although I had a couple bad experiences during my last two visits, Drew Pierce really listened to my concerns and provided much transparency in explanations and very acceptable solutions to my concerns that were actually legitimate. :) I've had a great relationship with this dealership for the past several years, and Drew, thank you so much for restoring my faith in your team! I really do appreciate the effort! Best in class service right there! More
by carrie13
Employees Worked With
Drew Pierce
October 04, 2024
The quotes and actual costs are misleading and even can’t be explained which is frustrating. I was quoted for a brake flush service and when I got the bill I paid for the quote plus I had to pay on top of th be explained which is frustrating. I was quoted for a brake flush service and when I got the bill I paid for the quote plus I had to pay on top of that the brake fluid additional fees and taxes. I was told that that’s not included in the brake flush service and is charged separately, which made the original quote go higher. If I’m paying $220 for a brake flush service, it should include the brake fluid, the fees and the Tax. This is unacceptable in my book and I would never run my business like this. More
by mark@andersonsemail.com
Employees Worked With
October 02, 2024
Staff were friendly. I arrived for an express oil change and was told an hour to 90 minutes. Two hours later still not finished. Later had additional fluids changes and w I arrived for an express oil change and was told an hour to 90 minutes. Two hours later still not finished. Later had additional fluids changes and went to pay with credit card. Then they tell you about their 3 percent add on for using your credit card. Car stealership, can’t imagine what buying a car from them would be like. More
by ctray67
Employees Worked With
October 01, 2024
Kylie and the team did a great job…professional, prompt service. Got me in and out quickly. service. Got me in and out quickly. More
by vpeterso
Employees Worked With
September 30, 2024
My service center experience was initially bad. Drew eventually made up for the horrible customer service from Tyler. I called for a copy of an invoice but was told by Tyler he/they couldn’t email Drew eventually made up for the horrible customer service from Tyler. I called for a copy of an invoice but was told by Tyler he/they couldn’t email it and I had to drive to Wilsonville from Portland to pick it up. The next week I dropped my vehicle off for service and I was informed that my invoice would be emailed to me. xxx?! Making me waste my time and money! More
by porterslunged40
