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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,485 Reviews

1,485 Reviews of Dick’s CJDR of Wilsonville - Service Center

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January 02, 2025

The ladies I talked with were nice, it’s just overall the dealership has rubbed me the wrong way with my history of jeeps. Overall not satisfied with Wilsonville jeep. More

by kourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the names but i know the desks they were at
Jan 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you, Kourt, for sharing your experience. We appreciate your feedback and understand that your past experiences with Jeep may have impacted your feelings about Dick's Chrysler Jeep Dodge of Wilsonville. We're committed to providing a positive experience and would love the opportunity to address your concerns. Please feel free to reach out to me directly so we can work towards a solution that meets your needs better. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

January 01, 2025

Really appreciated each step of my experience; from receptionist to Eric's analysis of my situation. I'll definitely be back. Thank you. More

by raptorbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rummerfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! I'm thrilled to hear that you had such a positive experience with our team, from the receptionist to Eric. Your satisfaction is important to me, and I look forward to welcoming you back to Dick's Chrysler Jeep Dodge of Wilsonville in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 31, 2024

Service staff was friendly and thorough. Thanks for being so helpful in a time of need. More

by adridave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service department
Jan 02, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We're glad to hear that our service staff at Dick's Chrysler Jeep Dodge of Wilsonville was friendly and thorough during your visit. It’s our priority to help our customers, especially in times of need. We appreciate your support and hope to see you again soon! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 30, 2024

Eric was very courteous and knowledgeable. I was in and out in about a hour which was more than acceptable for the work I had done. I would recommend Wilsonville Dodge to anyone. More

by jlwebb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words! We truly appreciate your feedback regarding your experience with Eric at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to hear that you were pleased with the service and efficiency. We look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 29, 2024

They did a great job repairing my vehicle. I would recommend them to family and friends. More

by shawn_graham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ruff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for your kind words! We're thrilled to hear that you were satisfied with the repair service for your vehicle at Dick's Chrysler Jeep Dodge of Wilsonville. We truly appreciate your recommendation to family and friends and look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 24, 2024

Kassidy was great! She was super personable and got my Challenger in and out smoothly, now with a perfect working radio of course! She was also super communicative thro More

by my03srt4neon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassidy Donado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pierce
Dec 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your fantastic review! I'm thrilled to hear that Kassidy provided you with such personable and smooth service while getting your Challenger's radio working perfectly. Great communication is key, and we're glad to know she excelled in that area. We appreciate your feedback and hope to serve you again at Dick's Chrysler Jeep Dodge of Wilsonville!

December 24, 2024

Eric is extremely friendly and knowledgeable, I highly recommend him. He will go above and beyond to make sure you’re taken care of! More

by KRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with Eric at Dick's Chrysler Jeep Dodge of Wilsonville. Our team strives to provide excellent service, and it’s great to know Eric made such an impression. We appreciate your recommendation and look forward to assisting you again in the future!

December 17, 2024

I drove to Wilsonville in my Ford Raptor and the tire light came on so I pulled in the xxxxx Wilsonville Ram Dealer and asked them to help because my tire was going flat fast. They found a scew in my tir More

by DavidMonty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Rummerfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience! I'm glad to hear that Ryan and the team at Dick's Chrysler Jeep Dodge of Wilsonville were able to assist you and repair your tire without charge. It's wonderful to know that this positive experience led you to choose a TRX! I greatly appreciate your kind words and look forward to serving you again in the future. Safe travels on the road! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 14, 2024

The service writer tried to this best with the after market insurance work was great More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kinney
Dec 15, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your positive feedback! We appreciate your kind words about our service writer and the work done with the aftermarket insurance. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to provide excellent service and are glad to hear about your experience. We look forward to assisting you again in the future! Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com

December 14, 2024

The communication from Kassity was not good on the first day I call her to find out about my truck then she texted me back on the next day I called around 4:00 she texted back on Thursday and Friday I decid More

by petejmartini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassidy Donado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the communication and pricing concerns you faced during your visit to Dick's Chrysler Jeep Dodge of Wilsonville. Your insights help us understand where we can improve. I want to ensure that our customers receive timely communication and fair pricing on services. If you have any further concerns or suggestions, please feel free to reach out to me directly. I'm here to assist you and ensure a better experience in the future. Thank you for choosing us, and I look forward to serving you again. Sincerely, Drew Pierce, 360-210-8811, dpierce@dicksautogroup.com