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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,485 Reviews
Call Service Center (503) 506-2034

1,485 Reviews of Dick’s CJDR of Wilsonville - Service Center

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January 18, 2025

Poor communication and slow, slow. Slow. Good location. Nice people. WY too few technitions available. More

by Craigchambers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Falisha. Inexperienced but nice
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Jan 21, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback, Craig. I appreciate your comments about our location and staff. We understand that communication and prompt service are crucial, and we're working to enhance our technician availability at Dick's Chrysler Jeep Dodge of Wilsonville. If you have further concerns or need assistance, please feel free to reach out to me directly. We value your input and hope to improve your next experience. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 17, 2025

Kind of pricey which is understandable and there prices was not aligned with receptionist and service advisor and email , but they service advisor told me a price , and stuck with it. Service was quick and More

by Joshuafloresreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback. I understand that you found our pricing to be a bit high, and that there may have been some discrepancies in communication with our team. I appreciate your patience and am glad to hear that the service was quick and thorough. We always strive for clear communication and great service at Dick's Chrysler Jeep Dodge of Wilsonville. If you have any further concerns or suggestions, please feel free to reach out to me directly. We hope to see you again! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 16, 2025

Zero follow-up after visit. Open service issues that were brought up during warranty period (but “couldn’t be replicated”), and now no follow-up from the dealer. More

by Swc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who was assigned to me
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Jan 17, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback with us. We would appreciate to opportunity to address your concerns; however, we are unable to find your records in our system since we only have “swc” to go off of. Please contact me at your earliest convenience so we can discuss this matter further. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 15, 2025

They do what they say they'll do in a timely manner and I appreciated the fact they valued my time. More

by annanicholas
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brea
Report | Print
Jan 16, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful feedback! We're thrilled to hear that you appreciated our commitment to timely service and valuing your time at Dick's Chrysler Jeep Dodge of Wilsonville. Your satisfaction means a lot to us. We look forward to seeing you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 13, 2025

This was my 2nd time dealing with Kylie and Dick’s CJDR. Thank you for your assistance. More

by kathyphan58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words about your experience with Kylie at Dick's Chrysler Jeep Dodge of Wilsonville! I truly appreciate your loyalty and I am glad to hear that your visits have been positive. I look forward to serving you again next time! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 11, 2025

This is my first service at this place. But everything was done quickly, and I hope, with quality.) More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us! We're glad to hear that your first service at Dick's Chrysler Jeep Dodge of Wilsonville was completed quickly. We always strive for quality in our work, and your feedback is greatly appreciated. We look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 10, 2025

It is an excellent dealer and very friendly, and good service, and good attention, thank you very much. More

by Elvinorozco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We truly appreciate your kind words about the friendly service and attention you received at Dick's Chrysler Jeep Dodge of Wilsonville. We're thrilled to know you had an excellent experience. We look forward to seeing you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 10, 2025

Very attentive to the customers needs. Kylie went above and beyond of my expectations. I had come in for service before and wasn’t impressed with Adam’s attitude. I felt welcome and app More

by Roscoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you, for your wonderful review! We’re thrilled to hear that Kylie provided you with attentive service and that you felt welcomed and appreciated at Dick's Chrysler Jeep Dodge of Wilsonville. Your feedback about Adam is noted, and we’re glad to know your recent experience exceeded your expectations. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 10, 2025

We had a diagnostic done on our truck because it has a leak in the interior of the truck. They were unable to find the leak but yet we got billed $118. They couldn’t find where the leak is coming from. More

by Robeavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kylie Lima
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. We understand how frustrating it can be to have an unresolved issue with your truck. At Dick's Chrysler Jeep Dodge of Wilsonville, we strive to provide thorough diagnostics and appreciate your feedback. If you would like to discuss your concerns further or explore additional options, please feel free to reach out to me directly. Your satisfaction is important to us. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

January 06, 2025

What I thought was a burn out headlight it was actually a wiring problem what you guys fixed in a jiffy More

by kevinpattlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ruff
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua DeLaunay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tarek Eldeeb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Austin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kylie Lima
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kassidy Donado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bodine
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Pierce, Tyler George, Michael Kinney
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Jan 08, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your feedback! I'm glad to hear that we could resolve the wiring issue quickly for you. At Dick's Chrysler Jeep Dodge of Wilsonville, I strive to provide efficient service to meet our customers' needs. If you have any further questions or concerns, please don't hesitate to reach out. I appreciate your business! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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