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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.4
1,518 Reviews

1,518 Reviews of Dick’s CJDR of Wilsonville - Service Center

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March 17, 2025

Service was good a quick but the requested 5 tire rotation wasn't done, only 4 tires were rotated. More

by r3christ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

r3christ responded

Update - Upon learning of the issue, Dick's was quick to respond and get the 5 tire rotation done in a timely manner.

Mar 20, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience. We're glad to hear the service was quick, but we understand your concern about the tire rotation. We appreciate your feedback as it helps us maintain our standards at Dick's Chrysler Jeep Dodge of Wilsonville. Thanks for taking the time to talk to us and allow us to complete your rotation and wash your vehicle for you this Friday, we appreciate you! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 16, 2025

Felicia was wonderful. Very friendly and helpful. I will be using Wilsonville location again. Thanks More

by whacella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Langford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience with our team at Dick's Chrysler Jeep Dodge of Wilsonville. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 12, 2025

Very friendly. Service was excellent and completed in a timely manner. Service department was very clean and organized. More

by gordondulee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your review, Gordon! We appreciate your kind words about the friendly staff and excellent service here at Dick's Chrysler Jeep Dodge of Wilsonville. It's great to hear that you found our service department clean and organized. We look forward to providing you with great service again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 10, 2025

I was pleased at the quality of the work…vehicle service was done, including tire rotation, and top off of fluids, which I did not even ask for but was done anyway. I will definitely be coming back here for More

by cpsuriano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Heddings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you were pleased with the quality of service at Dick's Chrysler Jeep Dodge of Wilsonville, including the tire rotation and fluid top-off. We look forward to seeing you again for your future services and appreciate your trust in us! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 04, 2025

I’d have given 5 stars without question, but my new cabin filter smells strongly like lysol or toilet bowl cleaner. I’m hoping it’s just a “new” smell and fades on its own over time. may call the dealership More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kylie Lima
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felicia Langford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you, John, for your feedback regarding the cabin filter smell in your vehicle. We understand your concern and appreciate you bringing it to our attention. It is important to us that your experience with Dick's Chrysler Jeep Dodge of Wilsonville is a positive one. We will reach out soon to address your concerns and ensure a resolution. Thank you for your patience! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

March 02, 2025

Felicia was nice and welcoming when I brought my jeep in for an oil change. More

by lilu4evr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Langford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you! We truly appreciate your kind words about your experience at Dick's Chrysler Jeep Dodge of Wilsonville. We're glad to hear that Felicia made you feel welcome during your oil change. We look forward to seeing you again soon! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2025

Don’t seem to have their act together. Even though I bring my jeep to them exclusively, they could not tell me what service is needed when I called. Said I should be good till 100k miles More

by tocahill
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Felicia Langford
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us. I appreciate your loyalty to Dick's Chrysler Jeep Dodge of Wilsonville and understand your concerns regarding the service for your Jeep. It's important that you feel confident in our maintenance recommendations, and we strive to provide thorough and accurate information. We will reach out to you soon to discuss your experience further and work towards a resolution. Thank you again for your feedback. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2025

Your service levels have gone down since the ownership change, and the prices have increased significantly. I am probably going to look for a different shop. More

by p.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassidy Donado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your feedback with us. I understand your concerns regarding the changes in our service levels and pricing at Dick's Chrysler Jeep Dodge of Wilsonville. We are committed to maintaining high standards and providing great value to all our customers. We will reach out to you soon to discuss this matter further and work towards a resolution. Your input is important to us. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2025

Frustrating. Due to issues caused by the dealership my vehicle took 5 days longer than expected which forced me to rent a car that I paid for out of pocket and wo More

by Tim Durkee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kassidy Donado
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for sharing your experience with us, Tim. We understand that the extended wait time for your vehicle was frustrating and that it caused you additional expenses. We're glad to hear that the repairs were completed to your satisfaction. We will reach out soon to discuss your concerns further and work towards a resolution. Your feedback is important to us at Dick's Chrysler Jeep Dodge of Wilsonville. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

February 28, 2025

Great dealership. Customer service is awesome. I would definitely recommend this dealership. Thank you, I love my truck. More

by getemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua DeLaunay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Heddings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Dick’s CJDR of Wilsonville responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us at Dick's Chrysler Jeep Dodge of Wilsonville and that you love your truck. Your recommendation means a lot to us, and we look forward to serving you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com