Dick’s CJDR of Wilsonville

Excellent help service in source the correct vehicle for our Agency needs. Appreciate the attention to detail. our Agency needs. Appreciate the attention to detail. More

Kylie received me at my appointment Time and got my car in right away. Keep me informed and suggested additional work I could schedule later but decided to have it done that day. Kylie is pleasant and pr in right away. Keep me informed and suggested additional work I could schedule later but decided to have it done that day. Kylie is pleasant and professional. Glad she is my advisor More

I don't often write reviews, and I seldom give 5 out if 5 stars when I do. However, my experience at Dick Hannah with the purchase/trade of my new vehicle was really good and worth mentioning. I worked with stars when I do. However, my experience at Dick Hannah with the purchase/trade of my new vehicle was really good and worth mentioning. I worked with Jeremy, the salesman, who was nothing short of brilliant throughout the transaction. Jeremy was extremely polite, professional and knowledgeable, but was also very patient and willing to work with me to get the deal I wanted. The rest of the team that were brought in for negotiation and final paperwork were really great, too. Overall, I'm extremely happy with my purchase and the entire experience, from start to finish. I'd confidently recommend this dealership to anyone and strongly encourage you to ask for Jeremy if you need a salesman to assist you. Thank you to the entire team. - Steve H. 2014 WRX/Lexus 200h. Cheers! More

Eric takes the time to research problem and warranty. Offers suggestions and follows up with scheduling as need for service repair or maintenance. I have observed his interactions with other employees, h Offers suggestions and follows up with scheduling as need for service repair or maintenance. I have observed his interactions with other employees, he is pleasant and appears to be respected and well liked. I usually seek him out for assistance because he is consistently good, remembers me and appears to be an advocate for me regarding the vehicles issues More

Clean precise listens to customer understands issues and provides options for completing task Doesn't rush customer provides options for completing task Doesn't rush customer More

Nice people! That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but di That being said, the service reps and technicians appear to be lacking skill. The techs lost my wheel lock key and they replaced an air filter but didn’t bother to remove leaves so I had to bring the truck back to fix it properly. In the service center, they need to be more through. I spoke to Kylie and requested my services. I called the day of service. Yet, three things were forgotten. I had to bring the truck back in. I also found Kylie to be highly unprofessional. I was working with Michael and she kept interfering with our conversation. She acted like she was in control and Michael knew nothing. She even grabbed things from him. It was so weird. I will not be returning to this dealership. More

Everyone at xxxxx jeep auto group did I an excellent job of making our purchase easy and enjoyable. of making our purchase easy and enjoyable. More

Difficult to get answers unresponsive to needs of the customer. Do not call you back. Credit card policies are not consistent with documents customer. Do not call you back. Credit card policies are not consistent with documents More

I was initially informed the repair on my vehicle would take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near e take "a few days". After an up-sell for additional services that may or may not have been necessary, I was told because the parts were located near each other on the vehicle, the additional repair would only add "a few more days". In total, I was told "a few days" on no less than 3 occasions. On each of these occasions, I had to proactively call and request a status update as none was otherwise provided, despite the prolonged timelines. Ultimately, the service on my vehicle took 3 weeks. Upon retrieval of my vehicle, there was no discount, no apology, nor even any recognition that anything atypical had transpired. Further, the passenger side of the vehicle was covered top to bottom with bird xxxxxxxxx. On the drive home, the repaired part began making unusual noises, so I suspect I will have to bring it in for yet another round of repairs. We will be taking all future business elsewhere. More

Very helpful when I sent my 2500 dodge for an oil change and fuel filter change and fuel filter change More