Midlands Toyota

I have been a regular customer at Midlands Toyota, In early November 2024 I purchased my 4th new car and the finance staff never completed their paperwork, the DMV can not find the car under my name and early November 2024 I purchased my 4th new car and the finance staff never completed their paperwork, the DMV can not find the car under my name and can not issue the plate for me, I have 2 more days for my temporary registration to expire, then I can go to get a plate from the DMV because of Midlands delay, I will probably not be able to drive my car until this issue is resolved, other than the 4 trips to DMV to figure out what to do, super not satisfied of the experience, I would recommend not leaving the dealership before seeing a proof that the paperwork was completed :( More

Service department tried to rip me off for $4000. They told me my rack and pinion had leaked on my anti-knock sensors causing them to go bad. They told me it was no use replacing just the sensors They told me my rack and pinion had leaked on my anti-knock sensors causing them to go bad. They told me it was no use replacing just the sensors as they will just get oil on them again and fail. This is a physical impossibility. The anti-knock sensors are under the intake manifold on top of the engine. The supervisor said they guy was mistaken, and an error code showed both bank 1 & 2 sensors are bad. I have a code reader too. It showed only one bad sensor. A google search showed that the most common fault is a mouse chewing the wires due to a hole in the from of the manifold. With a flashlight I could see the mouse nest. I removed the manifold myself and repaired 3 wires chewed completely through. For the cost of an intake manifold and throttle body gasket, my check engine light is off, and it purrs again. Even though I paid for an oil change, they sent me home with the power steering below empty. When I complained, they sent someone over to fill it up. I took it on a 4 hour drive, it didn't appear to use any fluid. I won't use this dealership again. They are dishonest! More

Be sure to do your homework when dealing with this dealership. They will try to rip you off. They wanted to give an 11% interest rate with a 747 credit score, knowing we qualified for the best interes dealership. They will try to rip you off. They wanted to give an 11% interest rate with a 747 credit score, knowing we qualified for the best interest rates. I still think we got ripped off but it is what it is. I would NEVER purchase another vehicle from this place. We wanted to support a local dealership but we usually go to Charlotte to buy cars. We also only got one key and that has been challenging. Buyer Beware is all I can say about these people. More

I purchased a 2022 Rav4 from this location that did not come with the All Weather Matts. The Sales Associate, who they’ve let me know recently was fired for trying to take a customer out on a date and havi come with the All Weather Matts. The Sales Associate, who they’ve let me know recently was fired for trying to take a customer out on a date and having multiple complaints from other customers, tried to get me to buy floor mats through him with with cash for $300 using his employee discount. Well when I got my car home and realized I needed to hurry up and get mats because it’s be raining all week so I went to the dealership closest to me and got the same mats he promised me for $164! I confronted the employee about it and giving him the benefit of the doubt because surely he wouldn’t be trying to pocket the rest of the money from me. He of course told me that was just their markup but when you go to Toyota’s parts website you can buy them online and pick up at their location and it’s $156 (today’s price) but MSRP IS $199.00! So even if he paid full price with his discount he would be pocketing over $100!! I tried talking to a manager Zeke about this but he kept cutting me off and telling me “I know you’re in a complaining mood but what do you want me to do about it?” Who talks to customers like that? He tried to say he rectified the situation by letting that employee go so the problem is solved but as a female it’s so much more than that and he was completely dismissive. He tried to give me a back handed compliment by saying I was smart shopper and I looked around to get the best deal but the issue is the trust I put in your employee should not require me to do so! Especially for floor mats of all things. I asked to speak to a higher up today thinking they would be apologetic and understanding but was met with him almost backing the fired employee! Saying those mats would cost $300 and telling me that he was trying to get me a deal! Before buying the car they promised they would fix my windshield, when it came time to do the repair said sales associate was no where to be found and someone else had to set up a time to get it fixed. They fixed the crack poorly and it is now back and both managers are telling me that’s what insurance is for! I have never felt so gaslit in my life! Ladies, when looking to buy a car I implore you to look elsewhere. More

While searching for a part online, I came across Midlands Toyota. They had the part in stock at a very competitive price and a reasonable shipping cost. I placed the order, but a few hours later, I receive Toyota. They had the part in stock at a very competitive price and a reasonable shipping cost. I placed the order, but a few hours later, I received a call from Martin in their parts department stating there was an issue with the shipping estimate. Martin was highly professional and courteous, explaining that the system that generated the estimate miscalculated the shipping and that the actual cost was significantly higher. I work in internet-based technologies and know quite a bit about e-commerce, while working on cars is a hobby, so I understood Martin's explanation. What I truly admired was that although not his or Midlands's fault, he owned the error. Made the adjustments needed and shipped out the part at a cost we both agreed on. More

Online Parts Department are "bait & switch" experts. Placed order, sat in queue a few days. After enquiring on ETA, received this note, nothing regarding ETA which was becoming a problem since a vehicl Placed order, sat in queue a few days. After enquiring on ETA, received this note, nothing regarding ETA which was becoming a problem since a vehicle was down without the parts. It has come to our attention that your order has inaccurate pricing. Once we have packaged up your items for a safe delivery the dimensions have changed, increasing the freight in your order In order to ensure you receive your products please see the updates to your order. Totally unacceptable and made worse by now having to start all over, my funds are tied up for 2 weeks and Midlands Toyota does not honor its online orders. Zero stars - not responsive and will not provide phone numbers More

First time buyer experience, complete one star. Accompanied my daughter at this dealership in purchasing her very first car, she did all the necessary research and decided to purchase a new Toyota Accompanied my daughter at this dealership in purchasing her very first car, she did all the necessary research and decided to purchase a new Toyota Corolla, excited as she was, nervous energy soon got the best of her. We negotiated what she and I both felt like a fair deal, however this is where the rubber literally meet the road. Financing was a breeze as she has always been a good Stuart of her blessings. Nevertheless, upon the final stage of signing the paperwork, (monthly payments and interest rate) already agreed upon, the finance mgr on his iPad zoomed in on the truth in lending statement as to conceal finance charges and interest rates. I quickly noticed this and gently pinched the iPad to reveal a full view. And folks there is was, she had much lower payment that we agreed upon earlier. Now this would ordinarily not be an issue, but when I asked the finance mgr about it he stated that they made an error in her favor and this was indeed her new payment. I immediately felt deceived, as this amount was a pre packaged extended warranty that we just spent the last 2 hours debating and decided not to be in her best interest as she would not have the car that long and it would be a total waste of money. He even displayed the brochure and verbalized that he could give us the platinum plan for a mere 8 dollars a month more; only because he already pre packaged the gold plan into the loan. When I asked Todd Finance mgr about this he ensured me that he’s been doing financing for over 20 years and either I was mistaken or could not understand. Yet I understood perfectly, he pre packaged a loan that included a warranty that was basically useless at this point, he never discussed this warranty, we never agreed nor was there any resemblance of a verbal agreement to send that additional amount to the bank for financing. This was by far Midland Toyota attempt to PREY upon a young unsuspecting Afro-American Female in an attempt to line their pockets. More

I made a purchase but put in my wrong address and sent an email to Midlands Toyota to let them know my address was wrong, they immediately replied to the email saying they had corrected my address. I am ver email to Midlands Toyota to let them know my address was wrong, they immediately replied to the email saying they had corrected my address. I am very satisfied with service. More

Service Department seems a bit shady now. We have two Toyotas, bought and serviced at Dick Dyer. The last time each vehicle went in for service, we were told the OIL PLUG is STRIPPED and we We have two Toyotas, bought and serviced at Dick Dyer. The last time each vehicle went in for service, we were told the OIL PLUG is STRIPPED and we need a new oil pan. Same thing for two different vehicles.. One vehicle, they admitted they did all of the service, so they replaced the oil pan at no cost. The other vehicle, they didn't do all the service, but did perform the last oil change, and they're telling us the oil plug is loose and the seal is leaking, and want $800 to replace the oil pan. That vehicle is parked in a garage, and there is no oil on the garage floor. We opted to not get the oil changed yesterday, and looked at it at home. The oil plug IS NOT loose, there is NO LEAKING whatsoever. After researching service department scams, this is on the list. We received GREAT service for 10+ years from Dick Dyer. At best, the service department is stripping the oil plugs during the performance of an oil change, at worst, they are conducting a scam. Either way, something has changed and they are untrustworthy now. More