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Diamond Mazda

Lancaster, CA

4.7
145 Reviews
Call Dealership (661) 206-2176

1015 Auto Mall Dr

Lancaster, CA

93534

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145 Reviews of Diamond Mazda

June 29, 2023

Wait times are terrible. No one was there but us and they shut dealship down, when I now have to go back to finish the small details. I waited almost an hour just to sign pap More

by CALIGIRL3615
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Ruben and Marco
Report | Print
Jul 03, 2023 -

Diamond Mazda responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

Jul 03, 2023 -

CALIGIRL3615 responded

I have filled out multiple questionnaires and yet no one has reached out about the terrible customer service!!! Highly disappointed

June 26, 2023

My first experience didn't start off great but Isaiah got in touch with me and really took care of my needs and helped me get into my car. I absolutely love it! More

by nicoleczuniga
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Isaiah
Report | Print
Jun 29, 2023 -

Diamond Mazda responded

I am so glad Isaiah could take care of all of your needs at Diamond Mazda. Thank you for giving this feedback; I will be sure to share it with the team! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

June 25, 2023

They were very knowledgeable and taught me a few new things,the service manager was really nice! More

by EL_TIGREKND
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
Report | Print
Jun 28, 2023 -

Diamond Mazda responded

I appreciate the kind words. I look forward to seeing you again in the future! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

June 24, 2023

The associates are very responsive and professional! Overall a Very positive example for other business entities! More

by TERENCEVICKERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kerry, Taylor, Gio, Ibarra, the Vehicle Technical Mechanic, Evelyn and more
Report | Print
Jun 28, 2023 -

Diamond Mazda responded

Thank you so much for your feedback. I greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our staff. Please let me know if I can ever help you in the future. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

June 24, 2023

Keri is beyond amazing! Best customer service ever! Taylor is so wonderful also! 10/10 More

by JOLENE.BAJNATH
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keri and Taylor
Report | Print
Jun 28, 2023 -

Diamond Mazda responded

It is important our customers feel completely confident with the customer service they received and it made me happy to read your review. If there are any other automotive needs I can assist you with, please don't hesitate to call me or stop by. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

June 23, 2023

Only met the service manager and she was fantastic and very knowledgeable she took good care of us and I will call her again! More

by EL_TIGREKND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
Report | Print
Jun 28, 2023 -

Diamond Mazda responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

June 20, 2023

As always, Keri took care of me, gave me the best deal (since I had coupons) got me in and out in under an hour. Of course that was thanks to the technician as well. More

by KULEA57
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
Report | Print
Jun 23, 2023 -

Diamond Mazda responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

June 18, 2023

The lady who checked me in informed me of all of what was needed. When they found another problem they called me to let me know length of time and cost. Very helpful. More

by SSUEBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember names.
Report | Print
Jun 22, 2023 -

Diamond Mazda responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

June 15, 2023

The service was excellent. I would recommend this dealer for sales and service to anyone More

by SUAREZ.AARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri
Report | Print
Jun 21, 2023 -

Diamond Mazda responded

I cannot thank you enough for your wonderful review of Diamond Mazda and for your referrals and recommendation! It was a pleasure to assist you and please let me know when we can do so again! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

June 11, 2023

Customer service this time around was good. I love my car. Just keep up the good customer service, and treat people the way you would want to be treated. More

by pearls330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Lozana, & Sarah Hile
Report | Print
Jun 14, 2023 -

Diamond Mazda responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 952-1396

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