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Diamond Mazda

Lancaster, CA

4.7
145 Reviews

1015 Auto Mall Dr

Lancaster, CA

93534

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145 Reviews of Diamond Mazda

November 07, 2024

I've worked with Keri Spencer at a prior dealership before and when I got my new to me Mazda I was glad to see that she was still with Diamond but at their Mazda dealership Keri always goes above and b More

by charles4200827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
Nov 08, 2024 -

Diamond Mazda responded

Thank you so much for your wonderful review! We’re thrilled to hear about your positive experiences with Keri and our team at Diamond Mazda. It’s great to know that her dedication and honesty have made a difference for you. We appreciate your commitment to having your vehicle serviced with us, and we look forward to continuing to provide you with exceptional service. Thank you for highly recommending us, and we can't wait to see you again! Moe Manesh - GM mmanesh@daliaauto.com (661) 206-2474

September 10, 2024

Worst customer service by far! !! Mark the finance guy lied the whole time. He called me several times to come by the dealership, had me drive an hour & when I arrived let me know More

by C3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Finance- Mark
Sep 12, 2024 -

Diamond Mazda responded

Thank you for your feedback. I understand your frustration regarding the customer service experience you faced at Diamond Mazda. Your concerns about the communication and experience during your visit are important to us. We strive to uphold high standards and would like the opportunity to address this matter further. Please feel free to reach out to me directly so I can assist you. Thank you again for sharing your thoughts. Moe Manesh - GM mmanesh@daliaauto.com (661) 206-2474

August 15, 2024

I went to Diamond Mazda to learn more about their loan options, and I was aided by Mr. Amir Jarrar. He provided excellent customer service and was very knowledgeable. He answered all of my questions and h More

by Emma
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amir Jarrar
Aug 16, 2024 -

Diamond Mazda responded

Thank you, Emma! I truly appreciate your wonderful feedback about your experience at Diamond Mazda with Amir. It's fantastic to hear that he provided you with excellent customer service and helped you understand your loan options. Your recommendation means a lot to me! I look forward to welcoming you back soon. Moe Manesh - GM mmanesh@daliaauto.com (661) 206-2474

February 28, 2024

Ruben was the one that assisted me. Very communicative, checked in and made sure I was able to take my vehicle home even though the 15 day insurance wait was causing me issues. More

by yolanda0thai
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Hernandez
Mar 04, 2024 -

Diamond Mazda responded

It is great to hear about your recent service experience, Yolanda. I will certainly pass on your feedback to Ruben as he will be happy to hear it! We look forward to working with you again in the future! Moe Manesh - GM mmanesh@daliaauto.com (661) 206-2474

February 20, 2024

My vehicle is a 2014 CX5 I am about to reach 500,000 miles. I've been bringing my car for service since I bought it. Since Mrs Keri Spencer started working in the Service Department the quality of custo More

by JZEGA71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer
Feb 23, 2024 -

Diamond Mazda responded

Thank you so much, for your unwavering support and for brightening our day with your kind words. We are truly grateful to have a community that is so supportive. Take care! Moe Manesh - GM mmanesh@daliaauto.com (661) 206-2474

January 27, 2024

Service advisors are very knowledgeable. They are very friendly, professional and easy to talk to. Had no issues getting me a loaner while my vehicle was in for service. More

by MITCHCA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serena and Kari
Jan 31, 2024 -

Diamond Mazda responded

Mitch, thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that I can do please come back and see us again. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 27, 2024

Excellent service, both at the Kiosk and in the service bay. Highly recommend getting your Mazda vehicle serviced there! More

by Mac pint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keri Spencer - Service Advisor
Jan 31, 2024 -

Diamond Mazda responded

Hi Mac, and thank you for the positive feedback. I'm very happy to hear that you enjoyed your visit here with us at Diamond Mazda. I am driven to offer great customer care and I strive to provide the best service experience. Thank you again and I hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 24, 2024

Very good and timely service works were very professional and got me in and out asap More

by EUGENECONTRERAS75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Hile
Jan 29, 2024 -

Diamond Mazda responded

I appreciate you for letting others know about your experience, Eugene! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 19, 2024

Serena was excellent. Knew her stuff and was quick, correct , and concise. Car was ready when promised. More

by DMOSANDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serena
Jan 24, 2024 -

Diamond Mazda responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Serena and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

January 10, 2024

Their service is not great they don’t go above and beyond for their customers everything is if they can get away with it they well More

by NOSPOWER169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco Lozano, Evelyn Curiel, Ruben Hernandez
Jan 12, 2024 -

Diamond Mazda responded

Thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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