Diamond Ford

I think the experience was excellent. Brian was awesome. It was a good experience and very fast. Everyone was excellent and I appreciate all I worked with It was a good experience and very fast. Everyone was excellent and I appreciate all I worked with More

Chris Meija was very professional. He walked us though everything Did not ever feel pressured to by. Had a great sense of humor and very patient with all our questions and concerns. everything Did not ever feel pressured to by. Had a great sense of humor and very patient with all our questions and concerns. More

Jared was knowledgeable, efficient and very helpful. He made the transaction go very smoothly. We are very happy with our new Ford Escape. Great mileage. made the transaction go very smoothly. We are very happy with our new Ford Escape. Great mileage. More

Jared was great, and very knowledgeable. Ramsey was also very nice and explained how leasing worked, and Tim explained everything to me in finance. 10/10 would recommend highly!! very nice and explained how leasing worked, and Tim explained everything to me in finance. 10/10 would recommend highly!! More

I called the 21st Oct because all my system were malfunctioning and was told to bring in my 2019 F-150. Arrived at service at about 0800. Keri Spencer is my service tech. I explained that it "might malfunctioning and was told to bring in my 2019 F-150. Arrived at service at about 0800. Keri Spencer is my service tech. I explained that it "might be" a rat problem. She got my truck in immediately and within two hours, it was confirmed that the rats had eaten through some of the wires, they had the parts to repair it but it wouldn't be covered under warranty and cost would be $500.00. I agreed and continued to wait, a hour or so later Keri called me in and showed me a bolt from the left front brake calipher. Keri said, "The tech had told her that someone had used to much lock-tight and that bolt stripped out while they were removing the calipher. A new calipher had to be ordered and would be on Friday, Oct. 23 but the tech that was working on my truck would be "Off" on Friday so it would be Monday before my truck would be ready. I would also have to pay an additional $281.00 for the new calipher because wasn't covered under the warranty. I live an hour away, there was no 'loaners' available and a rental wasn't offered because the warranty wasn't involved. The rental cost $138.00. If the dealership broke it, shouldn't THAT be covered under warranty? Auto manufacturers coat the wires with a soy based oil, so they bait the trap but then don't set it... So go figure, you break it you pay for it, they break it and you pay for that, too? More

We had a very good experience except for in financing we paid for an extended warranty that we did not need because it ran the same time as the included warranty. And we did not need gap insurance so we can paid for an extended warranty that we did not need because it ran the same time as the included warranty. And we did not need gap insurance so we canceled both. More

Excellent, this was a very smooth transaction! We were very happy to purchase here in our Valley at AV Ford, until now we were very loyal customers of Galpin Motors/Ford, but you gave us superior service very happy to purchase here in our Valley at AV Ford, until now we were very loyal customers of Galpin Motors/Ford, but you gave us superior service and we looked high and low for this truck & it was right here in our Valley under our nose. William our salesman was very helpful and very knowledgeable, went out of his way to answer all our questions, we were not sure about the 3.5L Ecoboost motor as we always had a 5.0 in our trucks, he went over the advantage of that motor and took us for a test drive & we were SOLD! Everyone made us feel like family, not pushy, very kind & the dealership is very clean so we never worried about this pandemic. Our niece Keri Spencer has always wanted us to purchase here at AV Ford as we service all our vehicles here at AV Ford, BEST service in the Valley.......hands down, Keri takes the best care of US!!!! & her clients and she takes Pride in her work! Would highly recommend this dealership to all family & Friends!!!!! More