Diamond Ford

I have brought my truck in now 3 times and yet has to be fixed, all I keep hearing is we have tried everything and there is nothing more we can do. For some reason there is no way for a tech to check and se fixed, all I keep hearing is we have tried everything and there is nothing more we can do. For some reason there is no way for a tech to check and see if he has fixed your vehicle correctly More

I ordered a new Maverick in January with no add-ons. I made sure to inform the sales rep I was working with that I did not want anything else added on to the truck. When I arrived to pick up my truck in I made sure to inform the sales rep I was working with that I did not want anything else added on to the truck. When I arrived to pick up my truck in April, I was told I needed to pay over $5,000 in add-ons. The dealer had now added multiple items to the truck in order to hike up the price. I had never agreed to this. The sales manager I spoke to was condescending and extremely unhelpful. They have also blocked me from leaving a review on another site. I will not be doing business with them ever again. More

Disappointing. Vehicle in shop over two weeks and no call from Diamond Ford. They’ve forgotten all about me and I believe lost my vehicle. Vehicle in shop over two weeks and no call from Diamond Ford. They’ve forgotten all about me and I believe lost my vehicle. More

Very pushy and ver hostile. Held my keys hostage until I bought a vehicle and did not care about my well being. Only one salesman was nice. Held my keys hostage until I bought a vehicle and did not care about my well being. Only one salesman was nice. More

Salesman very helpful and friendly. No pressure to buy. Test drove two used Mustangs they had on the lot. No pressure to buy. Test drove two used Mustangs they had on the lot. More

Have had vehicle for almost a week for service. Kept asking for money for "diagnosis." Have people as service writers who have absolutely no idea what they are talking about and lack any experience what asking for money for "diagnosis." Have people as service writers who have absolutely no idea what they are talking about and lack any experience whatsoever. Had to consistently call and for information myself, not info from dealer. Also refused to perform recall notice which is required by law until I paid $3200 for other repairs. Run far away from this dealership. They are dishonest, their repair work is shoddy and will try to bleed you for every dime possible. More

Purchased a used car 7/28/21 paid 1500$ for things put on car that was not in sales add . General manager was no help. There was also a part that was advertised with sales add that was not there . The part car that was not in sales add . General manager was no help. There was also a part that was advertised with sales add that was not there . The part on internet was 1800$ . The general manager reached out to me and said he wanted to resolve this bad review . After trying to resolve the bad review I was told there was nothing they could do . Vary hard to talk to general manager he did not return my phone calls after reaching out to me . Would not recommend them to anyone. They will rip you off by bait and switch . More

If you're looking to buy a car, Frank Curvas is the guy for you! He's kind, easy to work with, and doesn't pressure you own bit. I actually went a bought a sports car, and let me tell you, he's knowledgeab for you! He's kind, easy to work with, and doesn't pressure you own bit. I actually went a bought a sports car, and let me tell you, he's knowledgeable not only about mustangs, but other models too so you have a complete picture! 10/10 would work with him again! More

I just received a 2021 F150. Throughout this buying experience, Brian Miller was patient with all my questions and changes as we designed the right F150 for my needs. When I picked up the vehicle Fran experience, Brian Miller was patient with all my questions and changes as we designed the right F150 for my needs. When I picked up the vehicle Frank Cuevas guided me through all aspects of the process and was while explaining the new features I have never seen. Wish I could buy another vehicle. Happy customer! More

No better than the prior owners. Completely hosing customers. Zero customer service. This place should be shut down. Ford needs to revoke their license to sell their product. customers. Zero customer service. This place should be shut down. Ford needs to revoke their license to sell their product. More