Diamond Ford

The costumer service I amazing, really nice and helpful employees. Our way was really short as well. They were done with my car in timely manner. employees. Our way was really short as well. They were done with my car in timely manner. More

We arrived early for our appointment and were greeted swiftly by Rene. The process of trading in my 2021 F150 XLT for the 2023 F150 XLT was easy and painless thanks to everyone. Truly an awesome team at swiftly by Rene. The process of trading in my 2021 F150 XLT for the 2023 F150 XLT was easy and painless thanks to everyone. Truly an awesome team at this dealership More

Jessica and all the staff was great when I went to QUICK LANE thanks for a job well done LANE thanks for a job well done More

Service deptmart did a great job. Kept me informed of what needed to be done and in a timely manner. Kept me informed of what needed to be done and in a timely manner. More

Nightmare , worst customer service ! Will be filing it to BAR and BBB! Not happy b Will be filing it to BAR and BBB! Not happy b More

With your new texting system, I was easily able to reach my servicer writer, Barret, the night before with my concern regarding "Exhaust Filter Over Limit Service Now". The next morning Barret was able to my servicer writer, Barret, the night before with my concern regarding "Exhaust Filter Over Limit Service Now". The next morning Barret was able to get me in a rental vehicle and on my way to my 0800 meeting. However, while my truck was in the shop, I asked about the clock spring recall and Barret indicated they would fix it if they have the part. When I went to retrieve my vehicle, I was informed that they did not have the part (clock spring), and because I have a heated steering wheel, it would be quite some time before the recall part would be available. I accepted that and proceeded to drive away. The first thing I noticed was that my right turn signal was no longer acting nominally and additionally, there was an audible scrape inside the steering wheel assembly when the wheel was turned. I promptly returned to talk to Barret. My vehicle was taken to the back again to investigate my concerns. Barret returned to inform me that the clock spring had been broken when it was removed and he would expedite a new part for me. That doesn't help me when I need my vehicle for a trip a day later. The biggest issue I have is that I wasn't informed of the broken part prior to driving out of the lot. More

Service Department was able to get me in quickly and was able to completely resolve my issue in one fast visit. able to completely resolve my issue in one fast visit. More

Great service, love working with Jessica, she’ s an awesome representative for the company.Workmanship on my car was excellent thank you for your service. awesome representative for the company.Workmanship on my car was excellent thank you for your service. More

Service dept was attentive,,polite,informative, good communication, they do the job and let me know about other issues communication, they do the job and let me know about other issues More

I always get excellent service at Diamond Ford. I would recommend Diamond Ford to everyone. I would recommend Diamond Ford to everyone. More