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Diamond Ford

Lancaster, CA

4.4
635 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

July 27, 2023

The new quick lane went very smooth. The employees were very helpful and the waiting area was nice too. More

by SMOORETWO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of names
Aug 01, 2023 -

Diamond Ford responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

Barrett Howle is an excellent Service associate! always helpful, prompt and kind! I will be back! More

by GELFR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle- Service Associate
Aug 01, 2023 -

Diamond Ford responded

Thank you for taking the time to write this review. I am pleased to hear that Barrett was able to provide an efficient and overall positive experience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 27, 2023

The worst dealership in America, phones don't work, service advisor never return your call, they over charge for service. You have to wait for days to get a phone call back. Poor customer service. The More

by SSHAWN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Aug 01, 2023 -

Diamond Ford responded

Thank you for taking the time to share your recent experience at Diamond Ford. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 26, 2023

The staff at this Dealership have been outstanding to work with - both the Service Department and parts Department. I am in charge of a small Fleet with minimum staff and my time is valuable and the staf More

by DMENKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan D, Jessica, Lorenzo, Alex
Jul 31, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 26, 2023

Unfortunately I had to wait half an hour to get help even with an appointment More

by jjacquiee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 01, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 26, 2023

Whole sales team was very friendly and inviting. They got me in and out in no time! More

by cabralramos93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricky Palacios
Jul 31, 2023 -

Diamond Ford responded

Thank you for your review of our sales team. I'm glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 25, 2023

No phone calls when you said you would, labor rates are to high. Friendly staff. More

by RANDYNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 31, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 25, 2023

Barrett was amazing! Very kind, professional and knowledgeable!! I’ll be back for a tune up! More

by Annabella40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Jul 28, 2023 -

Diamond Ford responded

Thank you for taking the time to write this review. I am pleased to hear that Barrett was able to provide an efficient and overall positive experience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 24, 2023

Brian was really great getting things done quickly. He was very knowledgeable about the many features on our new vehicle. He remembered us which surprised us because we hadn’t seen him but ine time and More

by WTARLETON92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw
Jul 27, 2023 -

Diamond Ford responded

Thank you for recognizing your experience at Diamond Ford. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 23, 2023

Barrett was excellent, knowledgeable, informative, and provided me with the information I needed with timeliness so that we could move forward with my car repair. I will absolutely return for service. More

by doidge.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett
Jul 26, 2023 -

Diamond Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Ford. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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