
Diamond Ford
Lancaster, CA
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635 Reviews of Diamond Ford
Dante and the staff of Diamond Ford are awesome! They took great care of my 2017 Mustang. The only thing that I wasn't happy with was the repair of the Safety Recall item, which was pushed to next They took great care of my 2017 Mustang. The only thing that I wasn't happy with was the repair of the Safety Recall item, which was pushed to next week because parts had to be ordered and I didn't find out about it until I went to pick up my car. While I understand that each case/car is different, I figured that since that was the main reason I was having my car serviced, was for that very reason. So, I will take my car back next week to finish the work. Other than that I give them 5 Stars, A+! More
A Fantastic Car Buying Experience at Diamond Ford with Brian Miller I recently had the pleasure of purchasing a car from Diamond Ford, and I must say, my experience was nothing short of exceptional. Fr Brian Miller I recently had the pleasure of purchasing a car from Diamond Ford, and I must say, my experience was nothing short of exceptional. From the moment I walked onto the lot to the final handshake, I was impressed by the level of professionalism, expertise, and genuine care exhibited by Brian Miller, the sales representative who assisted me throughout the process. Right from the start, Brian stood out with his friendly demeanor and willingness to listen. He took the time to understand my needs and preferences, and he expertly guided me through the various options available. His in-depth knowledge of the vehicles and their features was truly impressive, and he patiently answered all of my questions, ensuring that I had a clear understanding of what each model had to offer. One of the standout qualities of working with Brian was his transparency and honesty. There was never any pressure to upsell or push me towards a more expensive option. Instead, he focused on finding the perfect car that met my requirements and budget. His straightforward approach made me feel comfortable and confident in my decision-making process. Brian's dedication to customer satisfaction was evident in his willingness to go the extra mile. He meticulously walked me through the car's features and technology, ensuring that I felt comfortable and confident before driving off the lot. His attention to detail and commitment to ensuring my complete satisfaction were truly remarkable. Throughout the negotiation and paperwork process, Brian continued to impress. He was efficient and organized, making the entire process smooth and stress-free. His professionalism and expertise were evident as he navigated the paperwork with precision and accuracy. In the end, driving away in my new car was an exciting and joyful experience, thanks in large part to Brian Miller's exceptional service. If you're in the market for a new vehicle and want a seamless, enjoyable car buying experience, I wholeheartedly recommend visiting Diamond Ford and asking for Brian Miller. His dedication, knowledge, and customer-focused approach set him apart and make him a true asset to the dealership. I couldn't be happier with my purchase and the top-notch service I received. Thank you, Diamond Ford and Brian Miller, for making this a memorable and positive car buying journey! More
Wasted my time saying they were ready with parts for repairs when they weren’t. Had to return twice before it was fixed, they only fixed it in part and left me driving my car for an month on a partial f repairs when they weren’t. Had to return twice before it was fixed, they only fixed it in part and left me driving my car for an month on a partial fix until it was nearly broken to the point of being towed there. Now my vehicle runs 500 RPM than before which is likely screwing my gas mileage and they did not return my call to ask about how to fix this. Terrible. Nice customer service is a front for subpar repair work by their mechanics. More
Purchasing my new Explorer from Diamond Ford has been a pleasure from our Sales personnel and now to our Service personnel Keeping us on top of what they were doing and when we can expect the car to be re pleasure from our Sales personnel and now to our Service personnel Keeping us on top of what they were doing and when we can expect the car to be ready to be picked up. Five stars for the entire Diamond Ford dealership More
Always good service. Unfortunately we had Them check out a very small problem we found and trouble shooting took longer than we expected. But that was on us. We live Unfortunately we had Them check out a very small problem we found and trouble shooting took longer than we expected. But that was on us. We live an hour and a half away so we were just eager to go home, no fault of Ford though. Love the people there and location. Thanks More