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Diamond Ford

Lancaster, CA

4.4
635 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

August 11, 2023

Dante and the staff of Diamond Ford are awesome! They took great care of my 2017 Mustang. The only thing that I wasn't happy with was the repair of the Safety Recall item, which was pushed to next More

by SHELTIDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
Aug 16, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 11, 2023

A Fantastic Car Buying Experience at Diamond Ford with Brian Miller I recently had the pleasure of purchasing a car from Diamond Ford, and I must say, my experience was nothing short of exceptional. Fr More

by robestes3277
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Rene Flores
Aug 16, 2023 -

Diamond Ford responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Brian's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 11, 2023

Jessica Des Jardin was great and I had a great experience with the service department. I would recommend the service department. More

by SALINASLANDSCAPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Des Jardins
Aug 16, 2023 -

Diamond Ford responded

It’s great to know that Jessica provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

Wasted my time saying they were ready with parts for repairs when they weren’t. Had to return twice before it was fixed, they only fixed it in part and left me driving my car for an month on a partial f More

by Ugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts
Aug 15, 2023 -

Diamond Ford responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Diamond Ford does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

If you are going to charge me for something, do the work, no matter how small or simple the job. More

by KSCHELSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writers Daniel and Barret were helpful and professional
Aug 16, 2023 -

Diamond Ford responded

I appreciate the time you took out of your day to provide this feedback. At Diamond Ford, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with me at your earliest convenience so I can learn more about your visit and hopefully make things right. Thank you! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

Purchasing my new Explorer from Diamond Ford has been a pleasure from our Sales personnel and now to our Service personnel Keeping us on top of what they were doing and when we can expect the car to be re More

by cheryl38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw, Ramon Audea, Thomas J Pabon
Aug 15, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to both the sales and service teams. Take care and have a great day. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

I know I can trust my vehicle when Diamond Ford is taking care of it. More

by PAWS413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 15, 2023 -

Diamond Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

Always good service. Unfortunately we had Them check out a very small problem we found and trouble shooting took longer than we expected. But that was on us. We live More

by JMKKIRCHER
Recommend Dealer
Yes
Employees Worked With
Dan De Giovani
Aug 15, 2023 -

Diamond Ford responded

I truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and while I do apologize for the wait, I'm thrilled to hear that you still feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle and will even travel to do so, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 09, 2023

Wonderful work. They was excellent at the time it will take for my car to be ready for pick up. More

by earals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 14, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 09, 2023

Fast and efficient great people Dan is the best. Very convenient and great value , awesome More

by JAJR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 14, 2023 -

Diamond Ford responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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