Back

Diamond Ford

Lancaster, CA

4.4
635 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

Directions

By Type

635 Reviews of Diamond Ford

August 16, 2023

The wait time was reasonable. The customer agent was friendly, informative, and made good suggestions. More

by Lennie Fournier
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
Aug 21, 2023 -

Diamond Ford responded

Lennie, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 14, 2023

Our auto buying experience was great! . All the staff were attentive, polite and professional. We enjoyed working with Eric, Aaron and Mitchell. They were focused on our need for an eco More

by gfmunson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mitchell, Aaron, Ashley Shaw, Eric Reynolds
Aug 17, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 13, 2023

Great service. Always a pleasure to deal with and the weekend service is a life saver. More

by RyanRallyX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 16, 2023 -

Diamond Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 13, 2023

Asked for diagnosis of a rattle, was told it was the passenger side mirror, which cannot be true. Result was I paid for a diagnosis that did nothing. More

by BLECKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
Aug 16, 2023 -

Diamond Ford responded

Thank you for sharing this review regarding your experience with our service team. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

My last service we did was the works. Great value for the money. I have never really had a problem with Diamond Ford service. I did have a complaint once and Brook helped me out and the More

by JESSEVALADEZ2591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Gonzalez
Aug 16, 2023 -

Diamond Ford responded

Reviews like yours are truly a breath of fresh air, Jesse! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

Fantastic service! ! I went in without an appointment and they worked on my car right away!! More

by Papa.bear11722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 16, 2023 -

Diamond Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

I took my Truck in for an oil change and recall inspection The service was done and set up appointment for the recall service .They were very friendly and nice , keep up the great service . More

by ELPMANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni service dept
Aug 16, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

Excellent customer service definitely be back have a great day thank you very much keep it up More

by JOSEPHHUERTA48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Aug 16, 2023 -

Diamond Ford responded

Thank you for the wonderful review, Joseph! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

Thank you Dan Di Giovanni, for your outstanding service , you take such good care of our cars and work trucks. we know we can count on you . which in the past has not been the case so thanks to Mr Dan we are More

by pipa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Di Giovanni
Aug 16, 2023 -

Diamond Ford responded

I do apologize for the initial difficulties you experienced. I am glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let me know if there is anything else you'd like to discuss. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

Dan did a great job getting my truck ready for my road trip. Very friendly and extremely professional. More

by UMPIRETOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Aug 16, 2023 -

Diamond Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

...
27
...