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Diamond Chevrolet Buick GMC Cadillac
Auburn, MA
256 Reviews
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256 Reviews of Diamond Chevrolet Buick GMC Cadillac
March 21, 2021
I bought a 2020 Chevy Silverado Trail boss the salesman told me my jeep that was in show room condition wasn’t worth over $9000 they went and sold it for more double than what it’s worth they lied to me ab told me my jeep that was in show room condition wasn’t worth over $9000 they went and sold it for more double than what it’s worth they lied to me about it then they asked me to get a sticker for it because the tires were too big I see it on Facebook for a lot of money and it sold right away they lied to me again I run a construction company I was going to buy 22 trucks that I buy every three years for my guys at work. I decided to go to another dealership because they were more honest they lost my business forever. They know what my jeep was worth from the beginning they should’ve just told me the truth and I would’ve spent a lot of money with them to buy more trucks too bad certain people do bad for a business like that More
by joeljoel@borggaard.com
Employees Worked With
I don’t see their names there anymore
January 24, 2021
Stay Away After confirming Price I was ready to write check for 86000 than Tony (stage name) the manager comes out and says because of Covid They need another 30000 over MSRP I drove 4 hours their an check for 86000 than Tony (stage name) the manager comes out and says because of Covid They need another 30000 over MSRP I drove 4 hours their and back after I was told their is no additional charges Don't TRUST THEM THEY LIE More
by skyline
Employees Worked With
Tony
October 21, 2020
let me start by saying I am the proud owner of 3 C7 corvettes and have never been so disappointed in having my car serviced here at Diamond Chevrolet. My service experience started on 9/14/20 when I br corvettes and have never been so disappointed in having my car serviced here at Diamond Chevrolet. My service experience started on 9/14/20 when I brought my 2016 Corvette in for two new front tires that were supplied by me and a rear tire also supplied by me. these tires are on super back order because of the pandemic and are impossible to find. Being in the industry for over 33 years myself I was able to get two new front tires from one of my vendors. upon arrival I was greeted by Mitch Haddad and was asked to drive my vehicle with the tires In into the shop where I was told to leave them unattended (1300.00 worth of tires) in their shop. I even mentioned to Mitch are you sure?? he said no problem.... when I received the call that day to pick up my vehicle I did just that. as I do I looked at my wheels to see if there were any marks from mounting and balancing the new tires, there was not. I drove my car home that day and parked it for the night... over the next 3 weeks I was feeling the car just wasn't right (looser than normal) but trusting Diamond and their team I just kept driving it. on October 15th I went to have the car inspected and the inspector told me the front tires were bald and he would have to fail my car for safety reasons, as you can imagine I was furious knowing I just had the dealership install two new front tires. as I went back to the dealership I saw Mitch and asked him to look at my car, he agreed that it wasn't possible that the tires could wear out that quick. after a back and forth conversation with not only Mitch but the service director was brought in to the discussion, his name was Bill Swanson. Bill said they would review the security cameras and get back to me. I said you have three days... after three days passed I never heard from Bill or anyone from the dealership. I finally reached out to Bill on October 21th and basically was told to go pound sand. when I asked to be transfered to the General I was told by Bill to call back!! wow I was thinking.... then I left John Massad a voicemail and never heard back from him as well. So with that said the service not only cost me 352.00 for the repairs but 900.00 in new tires that disappeared from the face of the earth. I'm writing this so you protect yourself from shotty business ethics like theirs!! I will certainly be telling my story everywhere I got to prevent this from happening to someone else. I am part of 3 corvette clubs that i'm sure will not appreciate the way I was treated for the money we spend on these cars! More
by garabediancraig
Employees Worked With
mitch haddad, Justin Ray
September 29, 2020
Diamond Auto Group demonstrated the perfect bait and switch with me and the purchase of my Cadillac. The amount agreed upon was not the amount on the invoice/contract. They also told me that they were switch with me and the purchase of my Cadillac. The amount agreed upon was not the amount on the invoice/contract. They also told me that they were "giving" me the extended warranty as a good faith effort because we had to wait for hours, and run back and forth to the Chevy dealership because of a failure in their computer system....just to find out they added $4500 to the invoice. This experience was nothing short of mental water boarding from the pressure to sign the paperwork quickly, without ever reviewing anything due to the failure of technology...but the words "trust me" was used consistently. Buyer beware...especially if you are a woman looking to buy a car there! More
by christinecobb81
Employees Worked With
Juan, Jason, Derrick
July 30, 2020
I am not much of the “review” type person, However, I feel this company is worth the time. From the days when I had nothing and no one, they have always treated me with respect and helped me any way they feel this company is worth the time. From the days when I had nothing and no one, they have always treated me with respect and helped me any way they could. I remember having terrible credit, a single cab truck and having another child on the way and no other vehicle. They did what they could to help me. I have purchased what seems my hundredth truck from them now. I have watched the salesman grow from salesman to managers to general managers. I have seen this dealership keep salesman instead of being a revolving door. To my belief, that is because it truly is a family dealership. From the late grandfather, to david, the son, and now Jonathan the general manager. When you enter that dealership they make sure you are part of the Diamond family. Not only are you a customer buying a vehicle, but years later the service team will also always back you up. If you want a GMC, Cadillac or Chevy- Diamond is the place to shop. More
by ryan.winslow87
Employees Worked With
Jonathan Massad
June 25, 2020
Very deceitful practices of showing vehicles in stock on lot, even after texting to confirm, then you drive some distance to get here,and None of the 4 Sierra, 1500 SLT's as shown online and confirmed are lot, even after texting to confirm, then you drive some distance to get here,and None of the 4 Sierra, 1500 SLT's as shown online and confirmed are on the lot, but they will try to sell you the more expensive Denali model or a lifted chevy elevation, both with being sold as new, but with significant mileage in them... with no apology or even an ounce of remorse. This all happened after much online discussion with a seemingly intentional lack of good communication. Don't waste your time with this dealership... but.. this has been much more the same experience at so many GM dealerships in this area anyway. Very disappointed and not surprised that GM is losing business and cant keep dealerships open when they accept and endorse these type of deceptive practices. More
by Fyrjake51
Employees Worked With
Sales Manager and salesperson
May 11, 2020
We purchased a 2019 GMC 1500 Denali. Mickey was a professional, courteous & extremely knowledgeable. He was truly a pleasure to work with, which can be rare. professional, courteous & extremely knowledgeable. He was truly a pleasure to work with, which can be rare. More
by everclean17
Employees Worked With
Mickey & Julie
March 06, 2020
The Perfect Place to Have your Car/Truck damaged SEVERAL of these points made are blatant lies, as this is a misrepresentation of events as occurred, we will provide a fully detailed and accurate dep SEVERAL of these points made are blatant lies, as this is a misrepresentation of events as occurred, we will provide a fully detailed and accurate depiction of our experience. Our Silverado was towed to Tony's automotive in Grafton, MA. The issue was a sensor in the fuel pump, something only a dealer could repair. We had AAA tow the vehicle to Diamond Auto Group. We were on site at Tony's automotive with our technician when AAA's fleet service tow truck pulled our truck onto it's flatbed. The bumper was observed by shop workers, the tow truck driver as well as our selves as to not have damage on the front. Whereas 161,000 miles may be a fair amount of mileage, we do take care of our vehicles, and maintain very good bodywork and pride in our Chevy. When we arrived to pick up our Truck from Diamond Service, we saw bright BLUE paint MATCHING the blue on the car lifts inside the workshop. Understanding this towed vehicle would have needed a push could explain how the body damage occurred. We asked to speak the Service Manager (Christian) regarding the newly found damage. The response from Christian was verbally aggressive with my wife, whereas I intervened-and The Service manager changed his tone and promised to investigate surveillance footage, and that he'd get back to us. ONE WEEK later I followed up with Christian regarding the results of his 'investigation'. To my surprise, he admitted he had not attempting to look into the videos, and that we needed an estimate from a body shop (which we did -same day- (Ray's Autobody in Grafton, MA quoted at $513.15), he asked for any available footage, and the color of Tony's Automotive's' lifts (they are yellow). We called back after giving him several days to review his 'footage' again, and it was at that time that he offered us $150 (for the FIRST time- NOT THE DAY AFTER (they never got back to us to offer us anything), and Never asked us for the Autobody quote he'd asked us to get previously. In that conversation, my wife explained that the tow truck driver at AAA verified that the truck had no damage to the front bumper prior to or after the tow occurred. At this point, Christian's response was, and I quote; "I could say that the damage didn't happen here, I could even put it in writing. It doesn't matter. But I'm being a nice guy here and offering you $150 when I don't have too." My wife responded by stating that she may go through insurance, and his response was; "That's fine. It'll still cost you your deductible." At this point, my wife had stated that the $150 was not sufficient as all parties are aware that the vehicle was undamaged prior to arrival at Diamond Auto's Service Building/Lot. He reiterated that $150 offer out of "good faith", and then we explained we'd be following up with other means. We followed up leaving Joe Simons, General Manager two separate voicemails, to which he was unresponsive. the issue remained unresolved with Christian. The first response we received from Joe, was to our negative Facebook review, two full weeks after the phone interactions with Christian and a month after the initial incident took place. Joe asked my wife on Facebook to reach out to Christian to handle any service issues after being unresponsive to us when we reached out to him directly. This bring us to current. Damage is still there, dealership has done nothing to rectify their wrongdoings. More
by TRANSPORT740
Employees Worked With
Joe Simons, Christian the shiester
