Diamond Chevrolet Buick GMC Cadillac

WE went in to look at the hhr's Diamond had in stock. It was going to be the first of a few stops, I had been looking on Cars.com for about ten days and had gotten a good idea of what I wanted to pay v.s t was going to be the first of a few stops, I had been looking on Cars.com for about ten days and had gotten a good idea of what I wanted to pay v.s the mileage and the age of the age of the car. I went in and met with Roy a every friendly person. What struck me first was that most of the sales staff had been there for years - a good sign of stability. Second was the fact they were expanding their facilities. So with these in mind I spoke with Roy then looked over the cars. We then sat down and between Roy and the manager we came up with a price that I liked and we made a deal. I saw no reason to go else where. This was the best car buying experience I have ever had. More

On 11/15/11 I went to Diamond Chevrolet in Auburn, MA and spoke with Jay Henry. We negotiated the purchase price of $29,393 for a special order 2012 Equinox. We also negotiated the trade-in value of $6,000 f spoke with Jay Henry. We negotiated the purchase price of $29,393 for a special order 2012 Equinox. We also negotiated the trade-in value of $6,000 for my current car, a 2003 Toyota 4Runner. Even though the custom order would take nearly 2 months, Mr. Henry assured me the trade-in price would remain the same. Both monetary amounts were initialed specifically on the order form in case it was ever questioned. I offered to put down a deposit on the vehicle, and Mr. Henry responded, "We don't do business that way. You keep your money until the car arrives." On 2/1/12 the new car arrived, as said the online order tracking program. However, the dealership was unaware it had been delivered and I waited several days for the dealership to locate the vehicle. On 2/3/12, Mr. Henry informed me the car would be ready for pickup on 2/6/12. When I arrived at the scheduled time on 2/6/12, the car was not ready. In addition to the navigation software not being installed in the vehicle, I noticed the odometer reading of 102 miles. Mr. Henry explained that someone had "mistakenly" took the car out to run some errands resulting in the milage on the car. His comment was "stuff like that happens." Ultimately it was determined I would not be able to take the vehicle that night because some electrical parts needed to be evaluated with the navigation system. We agreed I would return the following day. I returned to the dealership on 2/7/12 to pick up the vehicle. Prior to signing the paperwork, Mr. Henry told me that my 2003 Toyota 4Runner was no longer worth the $6,000 trade-in price we had agreed on. He introduced Mick El Ghoul, Sales Manager, who explained that they sell trade-ins overseas and he would only be able to get $3,500 for it. Mr. Henry admitted that he would never have guaranteed the trade-in amount if he knew it was going to be a problem. After much deliberation, Mr. Henry determined I would not be able to take the car and that the owner would need to approve the transaction. I received a call from Mr. Henry on the morning of 2/8/12 indicating the owner had not yet been notified, but they were working on "closing the $2,500 gap" for the trade-in amount and I would hear from him later. Mr. Henry called later the same day to note that no progress had been made, but the owner would be in the office the following morning so this matter would get resolved. Mr. Henry finally called again at 5:00pm on 2/9/2012 indicating they were still working on the price. He gave no indication that the owner had been notified. I informed Mr. Henry I believed the dealership was in breech of contract and I was willing to take legal action. He said he would deliver my message to the hire-ups and I'd hear from someone within 2 hours. I received a call from the Sales Manager, Mike Monfreda, 90 minutes later. Mr. Monfreda informed me that the fine print on the back of the order form gave the deanship the right to change the trade-in amount. I was never shown or provided a copy of this documentation when we completed the initial negotiation and order for purchase. He gave no indication they would honor the agreement but would contact me again on 2/10/12 after speaking with the owner of the dealership. The situation was never resolved. More

I arrived at Diamond via an internet ad adversiting one of three red LTZ's in New England. After some unsurety with the first sales rep, Darren Chamberlin stepped in and answered all my questions with firm of three red LTZ's in New England. After some unsurety with the first sales rep, Darren Chamberlin stepped in and answered all my questions with firm and decisive answers. I walked out of Diamond with my new LTZ the next day! I had some issues with the vehicle within 2 weeks of my purchase and called Darren as he requested should I encounter any problems. His action was swift and honest. The issues were resolved immediately, including providing me with a rental at no cost. The repairs could have been done more throughly. Otherwise a VERY POSTIVE experience at Diamond and with Darren. More

We were very pleased with the salesperson, Joe Morrissey. He was extremely knowledgeable, very accomodating and listened to our concerns and tried to satisfy our needs. There was no pressure and we both made He was extremely knowledgeable, very accomodating and listened to our concerns and tried to satisfy our needs. There was no pressure and we both made to feel very comfortable. We would recommend Joe to all of our friends. More

In 3 weeks from purchase had to bring car back 3 times and all 3 times car was tied up all day and when I picked it up they were only capable of doing a portion of what was suppose to be done. The sales m and all 3 times car was tied up all day and when I picked it up they were only capable of doing a portion of what was suppose to be done. The sales manager promised me the moon and actually gave me nothing but xx. This is the 2nd time I bought a car here in 24 yrs. The 1st time real hassle too. I thought maybe after 24 yrs, they may have got their act together but I was wrong. I won't be sucked in for a third time and will let my friends and family member know what experiences I have had with Diamond. More

Miles was very responsive to our needs and was easy to work with. We bought from Diamond after visiting another dealer. Would buy again from Miles and Diamond. Good personality to buy a car from. Mile work with. We bought from Diamond after visiting another dealer. Would buy again from Miles and Diamond. Good personality to buy a car from. Miles worked to close the deal but was not over aggressive . Balanced experience. More

I would just like to say this was the first time buying a vehicle that I wasn't stressed out when I left. Miles did a very professional job and didn't treat me like a fool. He was low-key and did his job wel vehicle that I wasn't stressed out when I left. Miles did a very professional job and didn't treat me like a fool. He was low-key and did his job well without being loud and obnoxious like most car salesmen/women. Kenny Benoit flew through the paper work end of the deal quickly, but still explained things as he went. Altogether, it was a great experience and would definitely buy from them again. More

Darren came through yet again. Pleasant experience throughout the entire process. No pressure, understood what I needed, and patient. I'd go back to buy from Darren a hundred times over. Thanks Again! throughout the entire process. No pressure, understood what I needed, and patient. I'd go back to buy from Darren a hundred times over. Thanks Again! More

While traveling to upstate NY from NH in a terrible rain storm my new 2011 Traverse suddenly began to malfunction(gas gauge did not work, check engine light came on) I requested from On star the nearest Che storm my new 2011 Traverse suddenly began to malfunction(gas gauge did not work, check engine light came on) I requested from On star the nearest Chevrolet dealer and luckily was sent to Diamond. I explained my predicament to Jessica and that I needed to be in Syracuse,NY that evening. My vehicle was brought in immediately, diagnosed (plug under the carriage had unplugged) and I was on the road in less than an hour. My only regret was I did not note the technician's name and that I do not live in the Auburn,MA area so I could patronize this dealership. Thank you very much for taking care of a customer that did not purchase from you and representing the Chevrolet brand proudly. More

In the market for a new pick-up truck I arrived at the Diamond Auto Group Dealership, when I entered the Diamond dealership I was friendly greeted by the receptionist, and rather promptly introduced to Da Diamond Auto Group Dealership, when I entered the Diamond dealership I was friendly greeted by the receptionist, and rather promptly introduced to Darren Chamberlin. After a short breifing between Darren and myself we then headed out to the lot, Darren walked me through all the inventory of beautiful trucks and then I spoted the one that was calling my name. It was then when headed inside to make the deal, when inside I briefly waited for the phone calls and paper work, but in the mean time I was treated with wat I would compare to Royalty. I was very happy with the final price and appreciate all the rebates I was able to recieve. Every one at the Diamond Team made me feel extremely comfortable and I enjoyed my expericence greatly! More