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Del Toyota - Service Center

Thorndale, PA

4.4
1,593 Reviews

1,593 Reviews of Del Toyota - Service Center

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March 06, 2021

I took my Venza in for a new battery & an issue with my rear lift door. Del couldn’t fix the door but did tell me it was covered by my insurance, which I didn’t know. Got it fixed with no cost. Thanks, Del More

by Wiehlman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 09, 2021 -

Del Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 06, 2021

I’ve been using Del Toyota for quite a few years Sales I’ve been using Del Toyota for quite a few years Sales as well as service ... they are always there even if it’s just to answer a question!!! More

by PATAY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick goes above and beyond.., Ed Pritchard
Mar 09, 2021 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 01, 2021

Always had honest dealings with them and they hit a good price right from the start, no need to haggle back and forth. Would recommend to anyone. More

by ddittus1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Connor Christman, Ed Pritchard
Mar 03, 2021 -

Del Toyota responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

March 01, 2021

The waiting room was spotlessly clean . Service was timely and thorough. All service was completed as promised. Service writer and cashier were pleasant and thorough. More

by STEVECULLY58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 03, 2021 -

Del Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 28, 2021

Everyone is always pleasant and helpful! All my questions are answered whether on the phone or in person. I have recommended by sister here when she is ready to buy! More

by SBAGMOM61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Mar 02, 2021 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

Mar 19, 2021 -

SBAGMOM61 responded

I just wanted to add Jack he has been taking care of me since I bought my car. He is my go to guy very knowledgeable always pleasant and helpful. He always answers all my questions and is super friendly and kind!!

February 27, 2021

I am very pleased with this dealership! They are always clean, friendly prompt and informative. Every employee is attentive and knowledgeable. I’m a lifer. More

by NIGHTAUDITOR1028
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel, Ed Pritchard
Mar 02, 2021 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 27, 2021

Help you keep a close eye on maintaining your car and providing a safe and comfortable waiting area. Very easy drop off and service area More

by GRAVENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Chila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amr Rizk, Ed Pritchard
Mar 02, 2021 -

Del Toyota responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 26, 2021

I had an appointment and stillwaited for 2 hours just I had an appointment and still waited for 2 hours just for inspection that was suppose to be free and they still charged me! Not happy at all More

by MOLINA125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Pritchard
Mar 02, 2021 -

Del Toyota responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 24, 2021

High quality repairs and reasonable prices. Professional staff and courteous interaction. Gerry as been my service manager for many years, and I trust his judgment about when and what my Prius needs More

by DRWHY_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry in Service, Ed Pritchard
Feb 26, 2021 -

Del Toyota responded

Hi, and thank you for this great review! We're happy to hear that Gerry took care of you! They are a great asset and we appreciate all that they do. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

February 21, 2021

Mike rectified the situation of the wrong outside mirrors ordered to more than satisfactory. Mirrors were expertly replaced. Small complaint: passenger inside round screw cover bottom of window near the fr More

by BABEAR6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Ed Pritchard
Feb 23, 2021 -

Del Toyota responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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