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Del Toyota - Service Center

Thorndale, PA

4.4
1,592 Reviews

1,592 Reviews of Del Toyota - Service Center

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July 10, 2021

Son had a flat and was going away. Mark B and his ten got it repaired quickly so he could be on his way. This was a last minute issue and we had no appointment but they got it done. More

by JOSEPHCOYLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark B in setvice
Jul 13, 2021 -

Del Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 10, 2021

Service is good. Car when done brought out in front of you used coupon for oil change and saved money. Car runs good and gets good mpg. Buying car at the end of the lease. More

by pbr519
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Chila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pritchard
Jul 13, 2021 -

Del Toyota responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 09, 2021

It’s a really friendly place and I feel you can really come out with which ever car you’re looking for. Staff if friendly and nice, environment is clean, And over all just a good place to feel welcomed r More

by PICIL13KEVIN13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Del Toyota responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 05, 2021

Easy to drop off vehicle for service. Quick check in. More

by ms77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Jul 07, 2021 -

Del Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 02, 2021

Del is the best. I live closer to Lancaster but I am Del is the best. I live closer to Lancaster but I am willing to make the drive to Del due to their excellent customer service. More

by VANIA772003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2021 -

Del Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

July 02, 2021

Jerry was not welcoming but was rude. Didn’t greet me when I approached the desk, just said “what do you need”. I would expect t at a minimum a Hello and had an attitude. Tried repeatedly to up sell me d More

by imcgovern1958
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerry in Service at service desk
Jul 02, 2021 -

Del Toyota responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. I look forward to hearing from you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 28, 2021

Incredible service from start to finish. The sales team is so personable, finance is quick and efficient, and when you go back to get your vehicle serviced it’s a piece of cake. I would recommend to anyone More

by Tia C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grady Oren, Ed Pritchard
Jun 30, 2021 -

Del Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 27, 2021

Satisfied w/service, quick, done with service sooner that estimated time More

by JENNIFERLTIMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Jun 29, 2021 -

Del Toyota responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything our team does for us and our customers. Hope to work with you again soon! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 25, 2021

Excellent service. From the moment I called (the receptionist was so courteous), we were well cared for. Shout out to Jerry who did a great job. Communication was outstanding. More

by galadriel1833
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry. He gets 5 stars
Jun 29, 2021 -

Del Toyota responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

June 24, 2021

Been doing business with them since 1997. Bought my first 4runner then. And since then bought another 4runner and a Yaris. Take them for service there whenever needed. More

by keehnwilliam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Pritchard
Jun 28, 2021 -

Del Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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