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Del Toyota - Service Center

Thorndale, PA

4.4
1,602 Reviews

1,602 Reviews of Del Toyota - Service Center

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March 05, 2025

This dealership is great, they take the time to explain their findings and impact it has on your vehicle, they also listen to your comments and take in consideration and work with you to solve the problem. More

by Willeenk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisor - Shawn Krause
Mar 05, 2025 -

Del Toyota responded

Thank you for your review! We are glad to hear that you had such a positive experience at Del Toyota and that Shawn and our team were able to accommodate your needs. We appreciate you highlighting the importance of communication and customer service. We look forward to seeing you again soon. Thank you for choosing us! Sincerely, Del Toyota Team

February 26, 2025

Great service is always provided by Lewis & Alexander. I highly recommend them for any of your vehicles service needs. More

by s.keech85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis Lopez
Feb 27, 2025 -

Del Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with Lewis and Alexander at Del Toyota. Your recommendation means a lot to us. We look forward to serving you again in the future for any of your vehicle service needs! Sincerely, Del Toyota Team

February 20, 2025

The automobile service was completed on time, which I appreciated. However, I encountered an issue after picking up my car. As soon as I drove home, I noticed that there were oil stains on the rear seat. More

by RAJSREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Del Toyota responded

Thank you for your feedback. We appreciate you bringing your experience to our attention. We understand the importance of maintaining a clean environment while servicing your vehicle and assure you that your concerns regarding the oil stains on your rear seat will be addressed to improve our standards. If you wish, please feel free to reach out to Del Toyota directly to discuss this matter further. We value your trust and strive to make your next visit a better experience. Sincerely, Del Toyota Team

February 17, 2025

this was a second trip to service after an unpleasant first trip, the second time was MUCH better with the help of Matt & Liz. More

by kelly_ellingsworth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Albino
Feb 19, 2025 -

Del Toyota responded

Thank you for sharing your experience with us, Kelly. We're glad to hear that your second visit to Del Toyota was much improved, and that Matt and Liz were able to assist you effectively. We appreciate your feedback and look forward to providing you with excellent service in the future. Please don't hesitate to reach out if you need anything else. Sincerely, Del Toyota Team

February 15, 2025

Had to pick up my second key. Service was great. Matt told me how long it would take to get the key programed. It was actually faster. Great service advisor and checkuout was a br More

by JRENK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Del Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience at Del Toyota was positive and that Matt was able to provide you with great service while getting your second key programmed. We appreciate your kind words about our team and the checkout process. We look forward to serving you again in the future! Sincerely, Del Toyota Team

February 13, 2025

A simple misunderstanding led to an issue, but the dealership stepped up and went 100% above and beyond to fix the problem. In the end I was very satisfied with the outcome. More

by csguiley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Del Toyota responded

Thank you for your kind words! We're glad to hear that, despite the initial misunderstanding, our team at Del Toyota was able to go above and beyond to resolve the issue for you. Your satisfaction is our priority! We appreciate your feedback and hope to see you again soon for any of your automotive needs. Sincerely, Del Toyota Team

February 12, 2025

Fast, friendly and reliable service. I know I can trust Del Toyota to maintain my vehicle for optimum performance! More

by KARJEFFORDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Jeffords
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Donlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you experience fast, friendly, and reliable service at Del Toyota. It's our mission to ensure that your vehicle remains in optimal condition, and we're glad to know you trust us with that. We look forward to seeing you again for your next service! Sincerely, Del Toyota Team

February 12, 2025

Fixed a costly transmission cable issue with a less expensive repair than replacement. As always, Mark B and the team did great work. More

by JOSEPHCOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark B in service and tech that worked on van.
Feb 13, 2025 -

Del Toyota responded

Thank you, Joseph, for your wonderful feedback! We're delighted to hear that Mark and the team were able to address your transmission cable issue with an effective repair at a lower cost. Your satisfaction means a lot to us at Del Toyota. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

February 12, 2025

I don’t own this vehicle. The dealership should remove my email from this registered 2023 tundra. Someone at Dale Toyota entered my email incorrectly into their system. I cal More

by ELVISONBROADWAY
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Del Toyota responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

February 01, 2025

Way too expensive. I got a battery two years ago and it went bad. It was only covered at 50 percent, but I also had to pay $49 for installation. If I hadn't been sold a More

by grandmama618
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Del Toyota responded

Thank you for sharing your experience with us. We understand your concerns regarding the battery costs and installation fees. We appreciate your feedback, as it helps us improve our services at Del Toyota. We would encourage you to reach out to us directly so we can address your situation and clarify any discrepancies regarding costs and coverage. Your satisfaction is important to us, and we want to ensure we meet your expectations. Sincerely, Del Toyota Team

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