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Del Toyota - Service Center

Thorndale, PA

4.4
1,609 Reviews
Call Service Center (610) 383-6200

1,609 Reviews of Del Toyota - Service Center

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June 04, 2025

Got my service done faster than expected this saved me time and money on my rental. More

by CHUCK_LEVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan
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Jun 04, 2025 -

Del Toyota responded

Thank you for sharing your experience, Chuck! We're thrilled to hear that you had a quick service visit at Del Toyota, saving you both time and money on your rental. We appreciate your feedback and look forward to helping you again in the future! Sincerely, Del Toyota Team

June 02, 2025

This dealership has great customer service and properly communicates information regarding my vehicle and payment. More

by ksplata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Del Toyota responded

Thank you for the wonderful review! We appreciate your kind words about our customer service and communication regarding your vehicle and payment. At Del Toyota, we strive to provide the best experience possible, and we're thrilled to know you had such a positive experience. We look forward to serving you again! Sincerely, Del Toyota Team

May 29, 2025

Had no problem making a service appointment that worked for me. As in and out without any difficulty. More

by afuller20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had a seamless experience scheduling your service appointment and that everything went smoothly. We appreciate your feedback and look forward to welcoming you back to Del Toyota for your future service needs! Sincerely, Del Toyota Team

May 27, 2025

Been a customer for years, exceptional service as always! The Service Team is always easy to work with. More

by KARJEFFORDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Del Toyota responded

Thank you for your wonderful review! We truly appreciate your loyalty to Del Toyota over the years. It's great to hear that our Service Team continues to provide you with exceptional service. We look forward to assisting you again soon! Sincerely, Del Toyota Team

May 25, 2025

Great service. Informative and helpful. Explained estimated costs and service completed on my vehicle. Nice and agreeable. More

by JOEPAQUET2012
Recommend Dealer
Yes
Employees Worked With
Liz Albino
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May 25, 2025 -

Del Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with us at Del Toyota. It's wonderful that our team was informative and helpful in explaining the estimated costs and services completed on your vehicle. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Del Toyota Team

May 23, 2025

Kristine in appointments is always so helpful. Liz explains everything well and keeps me updated about my car. The cashiers are always nice and helpful. More

by SAMMIE1793
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Albino, Kristine Telepchak
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May 23, 2025 -

Del Toyota responded

Thank you for your wonderful review! We're thrilled to hear that Kristine, Liz, and our cashiers have been so helpful during your visits to Del Toyota. Your kind words will surely motivate our team to continue providing excellent service. We look forward to seeing you again soon! Sincerely, Del Toyota Team

May 19, 2025

Every time I go there I always have a great service special with Karen Dell Toya have great customer service More

by Wcamacho15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Del Toyota responded

Thank you for your review! We're happy to know that you consistently receive great service at Del Toyota, especially with Karen. Your satisfaction is our priority, and we appreciate you sharing your experience. We look forward to seeing you again soon! Sincerely, Del Toyota Team

May 15, 2025

The dealer couldn’t resolve my problem - I asked for escalation to the Toyota software engineering team and they said “we’re not allowed to contact them.” More

by FHAEUSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Del Toyota responded

Thank you for your feedback. We understand how frustrating it can be when a concern isn’t easily resolved, and we appreciate the opportunity to clarify. You requested to speak directly with Toyota’s software engineering team, and we explained that this is not something customers or dealerships are permitted to do. Toyota engineers do not take direct calls or requests. Instead, we must follow established diagnostic and support procedures. In this case, we have followed those procedures; however, since we were unable to verify or duplicate the concern, the issue could not be escalated further to engineering. That said, we did escalate your concern through the appropriate internal channels, involving both Toyota’s Technical Support team and our Toyota Field Technician. We also offered the option to contact Toyota Customer Relations directly at (800) 331-4331 if you would like to provide additional feedback or request further review. We remain committed to supporting you and will continue to assist in any way we can within the structure Toyota has in place. Sincerely, Del Toyota Team

May 12, 2025

Everything was done well and efficiently I trust Del to keep my car running safely More

by Alan.Freyer
Recommend Dealer
Yes
Employees Worked With
Idr
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May 13, 2025 -

Del Toyota responded

Thank you for your wonderful review, Alan! We're glad to hear that everything was done well and efficiently for you. Your trust in Del Toyota means a lot to us, and we're committed to keeping your car running safely. We look forward to seeing you again for your future needs! Sincerely, Del Toyota Team

May 11, 2025

I have no problem with service. I think the sales department could do a better job More

by leogood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2025 -

Del Toyota responded

Thank you for sharing your feedback with us. We are glad to hear that you are satisfied with our service, but we appreciate your input regarding the sales department. We strive for continuous improvement at Del Toyota, and your comments help us achieve that. If you have any specific suggestions or experiences you'd like to discuss, please don't hesitate to reach out. We value your insights! Sincerely, Del Toyota Team

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