Del Toyota

DO NOT BUY FROM THIS DEALERSHIP! First just let me say I Never post reviews so needless to say I am very upset about this experience. DO NOT BUY A CAR FROM THIS DEALERSHIP! I bought a First just let me say I Never post reviews so needless to say I am very upset about this experience. DO NOT BUY A CAR FROM THIS DEALERSHIP! I bought a pre owned honda crv from here last month and it was FILTHY DIRTY. Below is the email I sent to the general manager and the contact us form on their website. (I have not gotten a response from either email or the follow up email with the receipt for almost $200 that I had to pay out of pocket to get my new car detailed): I just bought a pre owned 2013 honda crv from here last week (end of Sept) and picked it up yesterday. We specified we wanted it cleaned before picking it up. Every pre owned vehicle I have seen at a dealership has been in like new condition as far as cleanliness so when the salesman assured us it would be cleaned upon picking it up I was under the impression that it would be DETAILED as in every nook, cranny, crack, and crevice would be cleaned like every other pre owned vehicle I looked at or test drove from other dealerships in my lifetime. The interior was so disgustingly dirty after they "cleaned" it that I had to point out obvious dirty marks that they cleaned up after marking them with stickers. These were just a few obvious stains I could see in the poorly lit bay. As soon as I moved anything like the visor, seat, seat belt, armrest, etc I found more dirt. I took a white cloth to just about any part of the black interior and it would show dirt. ALL the dirt should have been cleaned not just some of the very visible stains, I should not have had to point out anything that obvious. I am very upset about this and would like some assistance with the $200 to $300 I now have to pay to get my car professionally detailed as it should have been by the dealership. Cleanliness is one of the main reasons I buy from a dealership and not a personal owner. There are dirt and stains that are easily removed everywhere. I pulled down the visor on my way home only to find black marks (again came off fairly easy with a little elbow grease). I do not have all the special tools and cleaners to clean everything myself so please fix this matter. I would like a check or a gift card to help pay for this detailing that should have been done by you. I do not live close by and since Del toyota has proven that they do not know the meaning of clean I'm not driving back for a third try at "clean". I am going to use an outside company and would appreciate help with the payment to make this right. This is costing me time, aggravation, and money. The salesman was quick to pass the blame on everyone else about everything. I do not care who's at fault only that this is made right. Also he tried to charge us for new tags when they were not needed which we found out from the financial lady who corrected it. I have a few sample pics to show proof of dirt but there is no way to attach them to this contact form and could not find any direct email address More

Lied and did not honor their word We bought a used Sienna. We live in Michigan and had a friend fly out and drive it back for us. First we were told a spot we noticed on the side of th We bought a used Sienna. We live in Michigan and had a friend fly out and drive it back for us. First we were told a spot we noticed on the side of the van was just dirt which it end up being a large chip in the paint, we were told their were two remotes and there was only one remote and one key, then he said he would have it detailed and it hadn't even had a basic vacuuming (it was gross in so many ways), then the sales associate said he would pick up my friend from the airport in the morning but at 11pm the night before he text and said he was going to work at the dealership instead. So we called and gave them a chance to make this right and the manger admitted that what happened was wrong but he wouldnt do anything to make it right. That is why I am leaving a poor review. More

Camry purchase The Show room was nice and clean , Abbie the sales consultant was very nice and helpful , negotiated a price which I very happy with . The finance per The Show room was nice and clean , Abbie the sales consultant was very nice and helpful , negotiated a price which I very happy with . The finance person( Scott) was great and quick and the delivery process was very smooth . I will be back to buy my wife's from Del. And More

Found my dream car They were able to get us in the car we have been looking for with the payments right where we needed them to be. The value of the car we purchased wa They were able to get us in the car we have been looking for with the payments right where we needed them to be. The value of the car we purchased was excellent and the staff there were all very friendly and helpful with getting us what we needed. More

Great Experience I came in looking for a vehicle after being turned down by a different dealership and with no hesitation the staff at Del Toyota did what was necessa I came in looking for a vehicle after being turned down by a different dealership and with no hesitation the staff at Del Toyota did what was necessary to get me in a brand-new car that I can afford. They are the best. More

great experience My salesman Steve Heinze was profession and courteous. I Couldn't be happier with my experience. I would definitely recommended tho dealership to my f My salesman Steve Heinze was profession and courteous. I Couldn't be happier with my experience. I would definitely recommended tho dealership to my friends and family. More

Bought Beautiful Car --BUT ----Bad Sale service I drove over two hours from North Jersey to buy from this dealership. One positive, yes I bought a beautiful car! However, I feel really awful . I drove over two hours from North Jersey to buy from this dealership. One positive, yes I bought a beautiful car! However, I feel really awful . At the end of the sale, I dropped over $40000 and giving my trade-in away at a loss, my sale person said man i want to go home because I only made $100 from you. I found myself arguing for basic things and respect. If you purchase from this dealership, you must be informed, patient, and able to navigate unprofessional encounters. Honestly, I would have walked away. However, Jim , the General Manager, met my payment budget and found 2.39 interest rate. Overall, i payed $3000 more than I expected but i can stomach it. But the poor customer service experience is hard to digest. More

Stress-free buying experience at Del Toyota! I am a first time buyer and I was very nervous before I went to the dealership. From the moment I got there I was treated to a pleasant and stress-fre I am a first time buyer and I was very nervous before I went to the dealership. From the moment I got there I was treated to a pleasant and stress-free experience. Harmeet was my salesperson and had me relaxed and comfortable throughout the whole process. Jimmy was also a pleasure to deal with and offered me a great price for what I was getting. This was a truly professional experience, and I will recommend all my friends and family to Del Toyota! More

Scam artist,lie on loan apps We got a car there signed contract sealed the deal.they put fraudulent information on loan app and got caught and bank kicked back loan. Then we got a We got a car there signed contract sealed the deal.they put fraudulent information on loan app and got caught and bank kicked back loan. Then we got a call that we had to come in and get another loan. They didn't even try they took our keys and made us walk home. The sales man Steve wusser committed the fraud and blamed it on my girlfriend screaming it out loud I took control of the situation and told him to stop blaming her. He said you had a brand new car and now you don't. Stay away they lie cheat and steal ,there rude,obnoctiousand just want your money.they don't care about the customer and courtesy very poor. There put you in a car let you have it for a week and then take it cause they got caught commuting fraud and say it was you and then take it and leave you Hi and dry making you walk home. Now mind you I'm an oif war vetern so they don't care if you fought for your country neither. Stay away More

We had a horrible experience attempting to buy a used car. The manager mocked our offer on a used car. He was so loud and ignorant. We heard him bashing what we had offered to the other men sitting at the fr The manager mocked our offer on a used car. He was so loud and ignorant. We heard him bashing what we had offered to the other men sitting at the front desk. It was an awful experience. We were treated so badly. He was your typical sleazy used car manager along with a rude salesperson. We will never go there to buy a car, new or used again. Do not give them your business. There are plenty of other decent dealerships out there to patronize. More