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Del Toyota

Thorndale, PA

4.7
7,162 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 7,162 reviews

August 08, 2018

25,000 mile service Prompt friendly service with a smile makes getting car serviced a breeze! Work is always done efficiently and timely with shuttle service available w More

by BECKY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No names remembered except Jack, sorry.
Aug 09, 2018 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience Becky! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 08, 2018

BAD SERVICE The twit that helped me in service dept told me I HAD to buy four tires. I told him I was only going to buy one tire. He got pissed at me. What did More

by badservice
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 09, 2018 -

Del Toyota responded

I'm discouraged to hear you drove away with a dissatisfying experience at our dealership. Our dealership is committed to providing a pleasant service experience and that always starts with great customer service. From your feedback, it is clear you were not treated with the respect and courtesy you most definitely deserve. I would like to personally apologize for the events that led up to your comments and 1-star review. We truly appreciate you for choosing Del Toyota and I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 07, 2018

Great staff, good value, quick transaction. I used the Costco program and the staff were happy to see me and stuck with the program. The Camry was presented as promised, discussions were low key More

by BILL from Pa
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Torres, Nikki Dougherty, Connor Beal
Aug 08, 2018 -

Del Toyota responded

Hi Bill, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. We hope you love your Toyota Camry! If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2018

Great experience. This was a great sales experience. Everyone was very freindly, helpful and accommodating. The sales transaction was very smooth and fast. We would def More

by KAP89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Angel Lewis, Don Romanek, Brittany Mcdaniel
Aug 06, 2018 -

Del Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Take care, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2018

More than expected. Outstanding experince. Don is the best to work with. The service we received was great and unexpected. I do not like car shopping but we will go back More

by Keith P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Lewis, Don Romanek
Aug 06, 2018 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone Keith! We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 06, 2018

Service fine upsell terrible. Not happy no one checked my history before trying to upsell something I did not need. Sadly both the tech and writer missed that I had an alignment do More

by VENUTO4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Aug 06, 2018 -

Del Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 05, 2018

Bad Brakes I took my Tundra in for an oil change and break inspection because there was a vibration after 22k miles with my rotors. (A little unusual, right??!! More

by BC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Naegele
Aug 05, 2018 -

Del Toyota responded

BC, I'm sorry to hear that your last oil change did not go as smoothly as your previous visits. Thank you for letting us know. Please contact me at your earliest convenience. I look forward to speaking with you soon. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 05, 2018

Best dealership experience!!! Jared, Ken, Pat, Angel and Britney were and are the most easy going, supportive and nicest people to work with! I will send anyone and Everyone to thi More

by MELODIELEWIS562
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Donlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Angel Lewis, Brittany Mcdaniel, Jared "The Champ" Bell
Aug 05, 2018 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 05, 2018

Excellent Very professional and helpful. Monica Went above and beyond to make buying experience easy. Monica was great to work with to ensure we got the vehic More

by G.R.POPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nikki Dougherty, Monica Donnelly
Aug 05, 2018 -

Del Toyota responded

G.R.POPP, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear Monica was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

August 04, 2018

exceptional Originally did not intend to buy - just look at the various colors. But all the Del employees involved were exceptionally pleasant and extremely helpf More

by GARYGOSZINSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Angel Lewis, Don Romanek, Brittany Mcdaniel
Aug 05, 2018 -

Del Toyota responded

Gary, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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