Del Toyota

Ben K. gets an A+ for helpfulness This review is based on my experience with Ben K. and Dominic, not the used car manager or dealership in general. Ben helped me in my purchase every This review is based on my experience with Ben K. and Dominic, not the used car manager or dealership in general. Ben helped me in my purchase every step of the way and Dominic took my car concerns seriously after my purchase. He went for a short test drive with me to hear the sound I was hearing concerning the brakes. Dominic was in total agreement with me and said the brake pads would be replaced that day. They even gave me a free rental. Ben did not just sell a car and say good bye. He was available to help even after my purchase and did small paint touchups on the car. The only problem I had with Ben was that he was unaware of dings and dents when first showing me the car until I pointed them out. Another situation involved the title transfer fee and Ben was unaware of the breakdown when I asked him. However, he admitted when he was wrong and said he was sorry for my having to be the guinea pig. He was also extremely pleasant. Would highly recommend Ben K. More

Used Car Purchase - September 2014 From the moment I contacted the Internet Sales Representative Nikki to the moment I arrived at Del Toyota and met Ben Gomez, Chris Graff, and Jim Lope From the moment I contacted the Internet Sales Representative Nikki to the moment I arrived at Del Toyota and met Ben Gomez, Chris Graff, and Jim Lopez - the customer service was outstanding! It took me a total of 2-1/2 hrs to select, test drive, and complete the purchase of my 2008 Kia Sportage. I honestly have NEVER been to a dealership that made purchasing a vehicle so easy and quick. I will recommend this dealership to anyone who is searching the market to purchase and will be back to purchase a new vehicle in the future. They had a great selection of vehicles to choose from also. Thank you, Del Toyota! You have another very, happy customer! More

Great sales experience I recently bought a new Camry from Ben Gomez and Jim Lopez. It was the best car buying experience ever and I've been buying cars for 40 years. Thanks I recently bought a new Camry from Ben Gomez and Jim Lopez. It was the best car buying experience ever and I've been buying cars for 40 years. Thanks guys!!! More

The Best Customer Service ANYWHER-AAAA++++ This dealership truly gives you the best customer service. I have purchased many cars and nothing has compared to the service we received at Del Toyo This dealership truly gives you the best customer service. I have purchased many cars and nothing has compared to the service we received at Del Toyota. Ben K. the Salesperson and Ernie the Detail guy were in my eyes TOPS. I rate both of them a 10+++++ I have never met a staff from the time you pull up at this dealership when they open the car door for you, to all the service people, Ernie who is one of the best in the business, and I have had my cars detailed before, but he does it with a smile on his face and the car is done to perfection. Amanda is wonderful too, she is in service--100% customer oriented. I normally never go on like this in a review, but truly, I have no idea who is hiring the 100% customer oriented employees at this dealership, but they should be commended. Thank you. More

Don't buy a used car here! I recently purchased a used 2011 Hyundai Santa Fe from them and have had nothing but problems! I had been getting my 2007 Scion tC serviced there for I recently purchased a used 2011 Hyundai Santa Fe from them and have had nothing but problems! I had been getting my 2007 Scion tC serviced there for years and always had great experiences with the service team and expected the same from the sales department when purchasing my next car. Unfortunately, that has not been the case at all, their post sale customer service leaves much to be desired. The salesman Ben Gomez was friendly, not too much pressure and the actual purchase process was a pretty standard experience. However, I don't think they do enough prep or inspections on the used cars before they put them out for sale and don't want to take any responsibility for anything once they get your money. My car has a defective radio and the driver's door doesn't lock properly among other things. It has been over a month and I'm still trying to get both of these issues resolved and so far rather than trying to make things right for a long term customer, the sales Manager Jim Lopez has acted like I'm inconveniencing him by asking them to stand behind their satisfaction guarantee. I would never buy another used car from them and I wouldn't even recommend them to my worst enemy. ***UPDATE*** 09/11/14 - I'm still waiting for my radio to be fixed/replaced, they're finally looking at the door. However in a private response to this review in writing no less, the sales manager promised to "do everything I asked for". I asked for an oil change and a car wash as compensation for my time and trouble and now that I'm here he refused to honor that unless I change my review! More

Leasing a Rav 4 with Cornell Cornell is excellent. He listened to my requests and concerns and communicated same to sales management. I feel that he was instrumental in helping Cornell is excellent. He listened to my requests and concerns and communicated same to sales management. I feel that he was instrumental in helping me to get the best vehicle for me. I have already recommended Cornell and Del to a family member. Thank you More

Good dealership for Toyota While I did not purchase a vehicle from DEL Toyota, I decided on a different make and model....I wanted to give a quick review of the dealer, as I spe While I did not purchase a vehicle from DEL Toyota, I decided on a different make and model....I wanted to give a quick review of the dealer, as I spent a little over a month shopping around, testing all kinds of Small SUV models...Ben Kemper and DEL Toyota were one of the better dealers I encounted, I am sure had I wanted a Toyota I could have made a deal with them. They treat their customers well and with respect. I would recommend if in the market for a Toyota. More

I brought my car less than 48 hours ago and already major problems. It squeals like a newborn and loses power randomly. I was almost hit at an intersection due to the power loss. My sales person Kevin B. kin problems. It squeals like a newborn and loses power randomly. I was almost hit at an intersection due to the power loss. My sales person Kevin B. kindly contacted me to see if I made it back to Baltimore before a recent snow storm. During my reply I brought up the power loss issue and asked what could be done about it. Here is the response I received: "Sam we sold the car as is. I would suggest you take it to a mechanic." I would not recommend buying a used car from them. I was not even given the option to bring to car back for them to look at it and then charge me for the repair. Note to the manager. Don't just sell cars- sell quality cars that you would buy. My car was delivered to me dirty both inside and out the alignment was off and during the test drive I was told they wouldn't fix that and now safety issues. Very poor business practice. More

Vehicle purchased as used from this dealership. Had to take it back for an oil change, and a concern on another recent repair. Service department was more than helpful, concerned, and accomodating. Vehi take it back for an oil change, and a concern on another recent repair. Service department was more than helpful, concerned, and accomodating. Vehicle was triple checked. Owner of the dealership (Jack Del) actually greeted us at the door upon pick up and had someone do a final check and test drive before we were allowed to take the vehicle. Great Customer Service! Will definitely do business with again. More

I went to Del Toyota on the recommendation of a friend who had bought cars there before, and a search I did on cars.com. I had no intention of buying a used Sienna van, but Josh and Jimmy made the whole who had bought cars there before, and a search I did on cars.com. I had no intention of buying a used Sienna van, but Josh and Jimmy made the whole process so easy that I drove out of there with a great deal and a great car! I will make sure I tell everyone I know to go to Del when they are looking for their next car. More