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Del Toyota
Thorndale, PA
6,485 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 6,485 reviews
June 23, 2016
Bought Beautiful Car --BUT ----Bad Sale service I drove over two hours from North Jersey to buy from this dealership. One positive, yes I bought a beautiful car! However, I feel really awful . I drove over two hours from North Jersey to buy from this dealership. One positive, yes I bought a beautiful car! However, I feel really awful . At the end of the sale, I dropped over $40000 and giving my trade-in away at a loss, my sale person said man i want to go home because I only made $100 from you. I found myself arguing for basic things and respect. If you purchase from this dealership, you must be informed, patient, and able to navigate unprofessional encounters. Honestly, I would have walked away. However, Jim , the General Manager, met my payment budget and found 2.39 interest rate. Overall, i payed $3000 more than I expected but i can stomach it. But the poor customer service experience is hard to digest. More
by Mann74
Employees Worked With
Jim -General Manager -great - Redrick sale person not goiod
June 22, 2016
Stress-free buying experience at Del Toyota! I am a first time buyer and I was very nervous before I went to the dealership. From the moment I got there I was treated to a pleasant and stress-fre I am a first time buyer and I was very nervous before I went to the dealership. From the moment I got there I was treated to a pleasant and stress-free experience. Harmeet was my salesperson and had me relaxed and comfortable throughout the whole process. Jimmy was also a pleasure to deal with and offered me a great price for what I was getting. This was a truly professional experience, and I will recommend all my friends and family to Del Toyota! More
by Christian
Employees Worked With
Jim Lopez, Harmeet Kapur
April 26, 2016
Scam artist,lie on loan apps We got a car there signed contract sealed the deal.they put fraudulent information on loan app and got caught and bank kicked back loan. Then we got a We got a car there signed contract sealed the deal.they put fraudulent information on loan app and got caught and bank kicked back loan. Then we got a call that we had to come in and get another loan. They didn't even try they took our keys and made us walk home. The sales man Steve wusser committed the fraud and blamed it on my girlfriend screaming it out loud I took control of the situation and told him to stop blaming her. He said you had a brand new car and now you don't. Stay away they lie cheat and steal ,there rude,obnoctiousand just want your money.they don't care about the customer and courtesy very poor. There put you in a car let you have it for a week and then take it cause they got caught commuting fraud and say it was you and then take it and leave you Hi and dry making you walk home. Now mind you I'm an oif war vetern so they don't care if you fought for your country neither. Stay away More
by Tattoo76
Employees Worked With
Steve wusser
January 04, 2016
We had a horrible experience attempting to buy a used car. The manager mocked our offer on a used car. He was so loud and ignorant. We heard him bashing what we had offered to the other men sitting at the fr The manager mocked our offer on a used car. He was so loud and ignorant. We heard him bashing what we had offered to the other men sitting at the front desk. It was an awful experience. We were treated so badly. He was your typical sleazy used car manager along with a rude salesperson. We will never go there to buy a car, new or used again. Do not give them your business. There are plenty of other decent dealerships out there to patronize. More
by Donna C.
Employees Worked With
unknown
August 13, 2015
Beware deceptive service and inspection! My 89 year old mother recently took her car here for inspection. The car was purchased at this location, serviced yearly here and at present time, on My 89 year old mother recently took her car here for inspection. The car was purchased at this location, serviced yearly here and at present time, only driven about 500 miles a year--something that they know based on the service history. They failed the car, telling her she required a $1300 part replacement. Thankfully, she has her faculties and took the "failed" car to another local mechanic who inspected it, found wear on the part in question but based on car use found that it did not pose a hazard at this time. My mother paid an additional $33.00 for the pass inspection sticker. Deceitful and deceptive practices are certainly no stranger in this industry, but Caveat Emptor and choose another dealership unless you wish to be subjected to this sort of treatment. More
by Mili, Mia
Employees Worked With
Mike, customer service and Showroom Manager
May 28, 2015
Recall Very helpful during a stressful time of a Toyota recall. Nice loaner car with no issues while waiting for parts on order. All levels of management w Very helpful during a stressful time of a Toyota recall. Nice loaner car with no issues while waiting for parts on order. All levels of management were engaged. More
by geckrote
Employees Worked With
Mike Babicki
March 11, 2015
Proceed with caution Trying to find a decent used Toyota truck is difficult. Despite always buying at Tri County Toyota (10 Stars, by the way) I finally found one at Del, Trying to find a decent used Toyota truck is difficult. Despite always buying at Tri County Toyota (10 Stars, by the way) I finally found one at Del, so I made the 45 minute trip down. My father, step-mother, brother, and 2 of my friends bought there (about 6 years ago) so I thought... why not? I'm befuddled at how this place has drastically changed!! I've owned 34 vehicles and this was the worst experience. The ONLY exception was Dominic in service who was very kind, apologetic and took the time to listen to me and find a solution. Within the first 2 weeks I had to put new rotors, tires, and bearings on. The salesman called me "dumb" or that I had no clue what I was talking about on several occasions when I complained of issues (before and after sale). Jack Del was pulled in once after I, admittedly, caused a scene in the showroom. This only after the sales manager pulled major attitude with me and I was told that they wouldn't honor the 30 day warranty. Jack did step up and fix the issue (paid for bearings). I also had to have the front differential and axle shaft replaced all within the first 4 weeks of ownership. I understand the concept of a used car and am not an unrealistic person, but I don't know how they put new state inspection stickers on this vehicle. Of course the short test drive I got didn't reveal all this. Worried something else may happen, and learning that the salesman TOLD me I bought the full warranty and then learning I was given the cheapest I went to trade it (despite inequity). Went to Del Chevy where I bumped into Jack who, once he realized who I was, was apologetic and made a promise to fix everything and give me the very best deal, even going as far as to tell the salesman to slash everything and they would settle up on commission later. They actually gave me the absolute worst deal. Average of $3000 less for the Tundra than everyone else, and what seems to be full price for the truck. I hear the commercials every morning about how "Jack won't be beat" and "Top dollar for trades" and shake my head. I honestly thought and even hoped Jack would step up and make a believer out of me, but was disappointed yet again by Del Auto Group. Jack gave me his business card, but every time I call any number on it, I'm told he "doesn't work at this location". I took a friend with me to Del Chevy the same day to also buy a new vehicle. Suffice to say that they jerked him around too and he went the following Monday to another Chevy dealer and bought a top of the line Equinox. My mother is also looking for a new Chevy. Hey Jack.... pay attention. That's 3 sales lost now. I'd gladly change this review if Del Auto stepped up and made things right, but I'm not going to hold my breath. Let it also be known that I'm not looking for something for free. This isn't a "you sold me a crappy used car so now give me a new truck" deal. I'll say a prayer that I'm not stranded on the turnpike and consider it an expensive lesson. BE A SAVY CONSUMER and take caution. More
by SavyConsumer
Employees Worked With
Dominic
January 02, 2015
Great customer service from Steven Musser Went in late on a Tuesday night and was greeted by Steve. I explained to him that I was looking to lower my payment and had some negative equity on my Went in late on a Tuesday night and was greeted by Steve. I explained to him that I was looking to lower my payment and had some negative equity on my current loan. Steve went above and beyond to make sure that Del Toyota could get me into a new car and lower my payment at the same time, he was always professional and got me into the perfect deal that I was looking for. I would highly recommend Steven Musser to anyone looking for a car! More
by jackson01
Employees Worked With
Steve Musser
December 24, 2014
Working with Cornell was a joy for us The entire buying experience was like working with friends and neighbors. Cornell, Cheryl, and Adam were patient, attentive, and tremendously kind th The entire buying experience was like working with friends and neighbors. Cornell, Cheryl, and Adam were patient, attentive, and tremendously kind throughout the process. Cornell gave us great, impartial advice, which was very much appreciated. They valued our limited time, and we're very responsive to all our questions by phone, email, and in person. Todd W. More
by Tdizzle
Employees Worked With
Cheryl Reihl,Adam Dubrow,Cornell McMillan
October 27, 2014
Great experienc! Steve was great to work with. We got along great and he has a great sense of humor. He made me feel very comfortable during the whole process. I would Steve was great to work with. We got along great and he has a great sense of humor. He made me feel very comfortable during the whole process. I would highly recommend him to anyone looking for a car! More
by f.sprec
Employees Worked With
Steve Heinze
