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Del Toyota

Thorndale, PA

4.7
6,407 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 6,408 reviews

January 04, 2019

Friendly Service Everyone is always nice and helpful, we have visited often and use the service for our vehicles. I would like to see an experienced tech in on the wee More

by DONNB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2019 -

Del Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 04, 2019

Happy car owner Very friendly team members. They will go above and beyond to help u get into a car that is a great fit. They will work with your budget and credit sit More

by Diazfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Barber
Jan 05, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 04, 2019

Great car; great price. Don was great; he answered all our questions while giving us a great overview of the features during a test drive. He listened to our concerns and wo More

by VANORES
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Romanek, Joe Barber
Jan 05, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Don, Heather, and Joe made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 04, 2019

Great service and a pleasure to do business Great sales and service experience. I selected the model, package and color in five minutes. The price was finalized and paid for within 20 minutes. More

by Yuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Donlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis, Shawn Krause
Jan 05, 2019 -

Del Toyota responded

Yuan, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Dishonestly treated during lease of new vehicle Went to Del Toyota on recommendation of friend, was put in touch with salesman who was not completely honest with lease deal on new vehicle that inclu More

by DUGZDOGZ28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
1.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Karkoska
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele, Joe Barber
Jan 02, 2019 -

Del Toyota responded

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving me a chance to make things right, I invite you to contact me at your earliest convenience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Buen servicio y comunicacion Todo bueno excelepte servicio excelepte trato comunicacion muy amable buen precio saben explícar con detalles ayudan al cliente estoy muy agradecida p More

by Brenda43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis, Joe Barber
Jan 02, 2019 -

Del Toyota responded

Muchas gracias, que tenga un día exelente! Sinceramente, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Friendly employees Jack Fitzpatrick in the service department was a great help. He was very friendly and knowledgeable. I would definitely recommend this service depart More

by HFITZP99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Fitzpatrick
Jan 02, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Jack was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Amazing service Fast service, Jared got me in what I wanted, at a price that was fit for me and out the door with a smile. Thank you for everything More

by KINGBRYCE112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared "The Champ" Bell
Jan 02, 2019 -

Del Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Tacoma Lease Great dealership, great customer service. I highly recommend and will be back for another vehicle as soon as my next lease is due. thank you! More

by JAKEERDBERG
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Lewis, Ben Gomez
Jan 02, 2019 -

Del Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 01, 2019

Installation of trailer hitch Dealership keep us informed of the progress of the installation of our trailer hitch since it was talking longer than expected. We were delighted tha More

by SUENJACK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark in service department
Jan 02, 2019 -

Del Toyota responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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