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Del Toyota

Thorndale, PA

4.7
6,409 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 6,409 reviews

January 15, 2019

Not satisfied looks like they don’t care . Tech had no knowl On my vehicle oil was leaking from deferential del told me to put new deferential I went to to get second opinion from another dealer they replaced th More

by J
Customer Service
Recommend Dealer
No
Employees Worked With
Mike Naegele
Jan 17, 2019 -

Del Toyota responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Recall (Chipped My Painted Wheel) I brought my car here for a recall and when i got my car back it had a paint chip in one of my custom wheels that is Painted, im not happy about it . More

by Nick1639
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Donlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Dubrow, Monica Donnelly , Connor Christman, Connor Beal, Nick Abbattista, Jared "The Champ" Bell, Joe Barber, Sean Boorse
Jan 17, 2019 -

Del Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Exceptional sales and service I recently purchased a 2019 Camry from Del Toyota and the entire process was pleasant and seemless. I was able to get all the features and upgrades I More

by Nanette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Del, Angel Lewis
Jan 17, 2019 -

Del Toyota responded

Congratulations on your 2019 Camry! It's great to hear we were able to go above and beyond your expectations and provide you with a great experience. Feel free to call or stop by if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Great dealership, great car Got my 3rd Toyota RAV! So excited with all the new changes to the car. Love the new shape and the upgrade packages. Totally worth it! More

by Chrissy M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Heinze
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2019 -

Del Toyota responded

Thank you for this amazing review and congratulations on your Toyota RAV!! We really appreciate your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 15, 2019

Wish we never purchased there They messed up my original purchase and did not do anything to make it right. I had to purchase a more expensive car which I didn't want. Martin roc More

by 123456789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran, Connor Beal
Jan 17, 2019 -

Del Toyota responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 13, 2019

Excellent service Excellent experience. Everyone is very helpful and friendly I would recommend this dealership to friends and family. Service is great and work is d More

by CHAMBERSRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Lewis
Jan 13, 2019 -

Del Toyota responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 13, 2019

Good job guys! This is not the first car I’ve purchased here. And I’m sure it won’t be the last. My parents have been a customer since 1987, and oldest son bought hi More

by HANKMILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Thrailkill
Jan 13, 2019 -

Del Toyota responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 13, 2019

Awesome The best of the best dealers recommend to anyone! Guarantee you’ll come out with a vehicle! They are just the best all around no doubt More

by ELPOTY29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2019 -

Del Toyota responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 13, 2019

Happy Customer The whole experience was great, they were great to work with. We gave them a payment we were comfortable with and they did everything they could to ge More

by K.MEDVIDIK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Karkoska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Pollock
Jan 13, 2019 -

Del Toyota responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

January 13, 2019

Awesome place!!! Worked with Don throughout the process and comparing a number of different trims and models. He was always very informative and had great communicatio More

by NickM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Lewis, Don Romanek
Jan 13, 2019 -

Del Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Don was able to provide an efficient and overall positive experience. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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