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Del Toyota

Thorndale, PA

4.7
6,781 Reviews
Our sales team is made up of certified professionals who work here only because they are made of the right stuff. "What stuff is that?" you may ask. They receive endless training on how to take care of customers. Customer service is a nice thing to talk about, but it's a way of life here. We pride ourselves on the opportunity to respect our customers, give them up to date pricing, competitive financing, and a full service, one-stop shop. Registration, warranty coverage, financing, detailing, service, Del Toyota is your one-stop shop for your automotive needs. Our highly trained, informed, and most importantly customer service-oriented team is here for YOU!
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2945 E Lincoln Hwy

Thorndale, PA

19372

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Showing 6,781 reviews

November 13, 2019

Service 35K Best service department especially Jack and his manager. Always gives the information on results of tires, oil and brakes. This way I can anticipate m More

by GASSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Nov 13, 2019 -

Del Toyota responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Worst experience of my life 1st was told that my repair would talk longer three expected as well that it’s inspection would be done. I came back to find that not only had the pro More

by Seriphex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Naegele
Nov 12, 2019 -

Del Toyota responded

We appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Easy check in, work completeted correctly in a timely manner Jerry was so right on. You come in to an easy check in Hand over the keys and the car is back with work completed post haste with Jerry explaining More

by JoeCJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Advisor Jerry , Mike Naegele
Nov 12, 2019 -

Del Toyota responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Highlander purchase Sales team are very knowledgeable and friendly. It is a car buying experience that is not pressured. They offer fantastic deals and really look out fo More

by JOEYREDZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Tran, Jared "The Champ" Bell
Nov 12, 2019 -

Del Toyota responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Del Service Good communication. Work was done as described. They had some trouble getting the gas tank back on and let me know about it. Always have been able to More

by D1st
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack
Nov 12, 2019 -

Del Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Awesome experience Great dealership. Friendly knowledgeable staff. Great prices. Will refer friends and will definitely do more business at Del Toyota. Thank you to all More

by LAURIETROOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Sirbu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Del Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 12, 2019

Excellent and prompt service I lost one of my key fobs, but had insurance, and the service department was so very accommodating!! I would HIGHLY recommend Del Toyota for any serv More

by PATTIANNSULLIVAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry from the Service Dept
Nov 13, 2019 -

Del Toyota responded

Patti, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2019

Great experience Everyone was very nice and helpful I would recommend everyone who is looking for a car to go to Toyota dealership!!! Wonderful people. You won’t be di More

by Markuita Howard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared "The Champ" Bell
Nov 12, 2019 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2019

5,000 mile check up We had a very pleasant, friendly and thorough experience. We just love using Pat and her team when our cars need to be serviced. Thank you! More

by MJMC018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat in Service, Mike Naegele
Nov 12, 2019 -

Del Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2019

Great experience Martin was very helpful and friendly, and was very willing to work with me and my budget. Great experience overall and would definitely recommend this More

by Joebage444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin C. Fusselman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2019 -

Del Toyota responded

Thank you so much for your feedback, Joe. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Martin. Please let us know if we can ever help you in the future. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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