Dean Team Subaru Volkswagen

after discovering that i wanted a faily rare and hard-to-find car, i called dean team to see about a test drive. when they told me they didn't have the exact car i wanted (sportswagen TDI), they of hard-to-find car, i called dean team to see about a test drive. when they told me they didn't have the exact car i wanted (sportswagen TDI), they offered to let me drive the jetta TDI and the non-diesel sportswagen so i would have a good idea. they then managed to get their hands on thhe TDI and when i showed up for my appointment, the car was tagged with my name and waiting for me. the salesperson (carl schaeffer) went with me on my test drive, explaining the various bells and whistles, and even went with me to the toyota dealership to compare the TDI to the prius (my other top choice). when i didn't buy the car that day, carl kept in touch with me, worked with me on numbers that worked for me, and then secured the exact car i wanted in another state and made the trade. when i returned to buy the car, he worked to get the trade in value i needed and the price of the car to my happy place, and then sent me home in a loaner until my car arrives. it was quick, easy, and painless. i highly recommend dean team subaru volkswagen! More

I have bought alot of cars over the years and I normally buy Honda products. This is my first Subaru and I have never experienced this smooth of a trade in and new car sale before. There was no bull or in buy Honda products. This is my first Subaru and I have never experienced this smooth of a trade in and new car sale before. There was no bull or insulting low offers on my trade they were within 2k of what I wanted first offer. I showed up 20 minutes after closing time on a Friday night, due to traffic (traveling from hour and half away)and the two sales guys said that they still wanted to help me. Most dealers just say they are closed and come back on Monday! I could not believe how friendly they were. I know they would have prefered to have left on time but instead they took thier time and showed me the vehicle, helped me determine what packages to get, gave me a test drive, and worked with me on the price patiently. I was done in less than two hours start to finish. What more could you ask for! I know where I will be shopping for my next vehicle when my Honda Pilot wears out. Going to pick my new Outback up tomorrow night. O and they even gave me a nice dealer car while they prepped my new one. I have never had that offered to me before. Anyway cannot say enough about the guys at Dean Team Ballwin Subaru/Volkswagen ! Thanks again you guys Matt Siebert More

I was very impressed with how friendly and helpful the Dean Team members were in locating the perfect car for me and handling all the details of trading in my severely damaged car. They made a complicate Dean Team members were in locating the perfect car for me and handling all the details of trading in my severely damaged car. They made a complicated situation seem easy. I believe I was given a fair price and that they went the extra mile in getting an extra key made, finding the keyless code, detailing the car, filling the gas tank, and even setting up the blue tooth phone connection for me. More

I would recommend anyone to go to this dealership, they found exactly what I wanted, their prices were fair and they were so professional and it was a great experience. found exactly what I wanted, their prices were fair and they were so professional and it was a great experience. More

David has gone out of his way to help me find the car I want. Evan so much as to send me to another dealer out of state so I could make the best deal for the car I want! Who could possibly ask for better want. Evan so much as to send me to another dealer out of state so I could make the best deal for the car I want! Who could possibly ask for better service! I cannot thank him enough for all of his help and for the service of the Dean Team Ballwin sales team. More

My wife and I visited this dealership several times, and purchased our new Forester there. The salesman, John Ostund, was so professional, knowlegeable and friendly we knew we'd be buying from him upon our purchased our new Forester there. The salesman, John Ostund, was so professional, knowlegeable and friendly we knew we'd be buying from him upon our first meeting. The entire shopping/buying process was the best experience we've ever had at a car dealership. We will most definitely recommend John Ostund, Dean Team and Subaru to our friends. I received a very nice email from the owner, as well, and that's a first. More

Very friendly staff and quick business! Trustworthy and Very friendly staff and quick business! Trustworthy and dependable dealership. I enjoyed doing business with the dean team and I will come back in Very friendly staff and quick business! Trustworthy and dependable dealership. I enjoyed doing business with the dean team and I will come back in the future. More

Eric was very friendly upon my arrival. He had a technician pulling my car in the service area immediately to start the work, and after a long day it much appreciated. I will call Eric for any serv technician pulling my car in the service area immediately to start the work, and after a long day it much appreciated. I will call Eric for any service needs in the future. He made things simple and smooth from start to finish. He explained what was done and gave his suggestions to keep my car and family safe. I am very happy with the customer service he provided. thanks much Anthony More

Carl was able to locate the car that we wanted. I would recommend Carl to others looking for a car. When we replace our other vehicle we will see what he has to offer. He included our kid in conversations recommend Carl to others looking for a car. When we replace our other vehicle we will see what he has to offer. He included our kid in conversations and didn't make him feel like he shouldn't be there while we were looking at cars. So far the car has been great and it is the right car for this family. More

I have been leasing cars for the past 15-20 years from I have been leasing cars for the past 15-20 years from Audi to BMW to Volkswagon. My last three cars have been leased thru Dean Team-Ballwin. My ex I have been leasing cars for the past 15-20 years from Audi to BMW to Volkswagon. My last three cars have been leased thru Dean Team-Ballwin. My experience with dealers has varied as far as integrity of the dealer(s), personalized service and efficiency of the transaction and delivery of the vehicle. I just leased a 2012 Eos from Dean Team Ballwin yesterday, Nov 30th and found the experience so exceptional I requested an opportunity to forward a commendation. It started at 8 am meeting with David Liss to test drive the 2012 Eos - then I went to work. My 2009 leased Eos was due to be turned in so Scott Roberts and I then worked out the financial arrangement over the phone to allow me to upgrade to a 2012 Eos. I prefer not to spend the entire day at a dealership and asked Scott if he could prepare the paperwork in advance. I returned to the dealer at 4 pm, finalized some details with Scott, he then turned me over to the Closing Specialist, Richard Martin to close the deal. Scott then spent another 30 minutes in the car with me going over all of the special features and offered a quick tutorial on operations. I obviously like Philip Dean and his team or I would not be returning to lease my third car. But yesterday was so exceptional I classify the experience as "luxury" treatment. And to top it off, Scott offered to personally handle the service requirements of my car. I simply call Scott, tell him what I need, drop my car off, pick up a loaner and he will ensure the service team completes the specified work. Tell me, who wouldn't want to purchase or lease a car from the Dean Team in Ballwin? Highly commendable dealer! Thank you for the opportunity to share my experience. Cheryl Reeve More