Dean Team Subaru Volkswagen

Could not be happier with our used car purchase with these guys. We were buying a car for our son and had thought a used Honda Accord (our preference for reliability/safety) was out of our price range these guys. We were buying a car for our son and had thought a used Honda Accord (our preference for reliability/safety) was out of our price range (no secret they hold value). We found one at a price/miles nearly where we wanted to be on the internet at Dean Team – went to check it out. We also were trading in our “well traveled” 2000 Lexus. The Honda was very clean for a 2007, low mileage to boot. Drove great. Our sales guy – Wes Gallegos – was very pleasant to work with and the dreaded negotiation was handled very easily and fairly… had a deal in about 10 minutes giving us a fair price on the car and our trade-in. We were hoping to keep the car parked at the lot until our son’s birthday to hold the surprise, and Wes made that happen – no problem. Financing was done quickly and at a great rate. What really set Wes apart was that – after we signed on the dotted line and walking out, we noticed a dent very apparent when the light shined on it the right way putting a huge pit in our stomachs that we let that slip by. I mentioned to Wes the next day that we were going to take the car to a dent place and try to get it fixed before the big birthday unveiling – bad on us that we didn’t notice it during our test drive. Wes stopped me immediately and said he’d take care of it – and he did just that. Way way beyond the call of duty – dent was repaired and could not be detected – and in less than 24 hours. Huge contrast to our experience at the Bommarito VW dealer up north a week earlier where they sold a Jetta out from under us during the 3 hour period it took to return home and get the trade-in for their appraisal. That event was a slap in the face - an example of having zero consideration for the customer which was shocking to us given today’s economy. A week later, these guys at Dean Team – Wes and Tom – gave us the exact opposite customer experience, showing us exactly how customers want to be treated. And then some. Our son was hugely excited receiving it on his birthday – calling it the perfect car and present. Easily a 5 Star Rating. Would give it 6 if I could. Wes deserves some Blues tickets. More

I've bought Subaru vehicles from Dean Team before--last time in 2005. Scot Jones was excellent to work with. He was engaging and friendly. He listened to what I was looking for in a car and h before--last time in 2005. Scot Jones was excellent to work with. He was engaging and friendly. He listened to what I was looking for in a car and help me consider options---rather than attempting to high pressure sell me something I do not want. Tom Dean, finance manager was equally friendly and helpful. The entire sales and purchase experience was actually pleasant! I highly recommend Scot, Tom and the folks at Dean Team Subaru in Ellisville, MO. More

We just purchased a new Subaru XV Crosstrek from Steve Strauser at Dean Team Subaru and could not be happier! We're not exaggerating - Steve was the best car salesman we have ever hadl!! Very nice and p Strauser at Dean Team Subaru and could not be happier! We're not exaggerating - Steve was the best car salesman we have ever hadl!! Very nice and professional, and never once did we feel like we were being PUSHED into anything - just a very pleasant experience! From the minute we walked in the door, until we drove off with our new car, it was TERRIFIC!!! THANKS STEVE!! More

My wife and I bought a new beetle this passed weekend from the Dean Team, and everything was great from start to finish. Jim Happe was our salesman, and he was very friendly and helped us through the ent from the Dean Team, and everything was great from start to finish. Jim Happe was our salesman, and he was very friendly and helped us through the entire process. We were especially impressed that he helped show us around the car, and continued to demonstrate the features AFTER the deal was done and the papers were signed. He didn't wave and walk away, he stayed with us until we were familiar with car, and let us know we can always contact him if we have any questions. Great service - we highly recommend the Deam Team and Jim Happe. More

We could not be happier with buying our new car at the Dean Team Subaru(in Ballwin,Missouri) Phil/Pete and Rick were very friendly and answered all of our questions and concerns during the purchasing proc Dean Team Subaru(in Ballwin,Missouri) Phil/Pete and Rick were very friendly and answered all of our questions and concerns during the purchasing process. Thanks again to Phil Dean/Pete Ostlund and Rick Richard. I would definitely recommend the Dean Team. Way to go Dean Team! More

I cannot sing the praises enough for this group! Tony is absolutely phenomenal! From the moment I walked in, through the entire buying experience, and then even after I drove my car home, Tony was not only absolutely phenomenal! From the moment I walked in, through the entire buying experience, and then even after I drove my car home, Tony was not only available for me but delighted to be. More

Had a fantastic experience when purchasing my 2014 Subaru impreza. Tony was very thorough and answered all my questions and concerns. He promptly responded to my request for a quote. The first to respond fro impreza. Tony was very thorough and answered all my questions and concerns. He promptly responded to my request for a quote. The first to respond from a total of 4 local dealers. I highly recommend the Dean Team More

Dean Team Subaru is a great dealership. What an experience! John and Matt were awesome to work with. I visited the dealership a couple of weeks ago and went over numbers. We decided to wait unti experience! John and Matt were awesome to work with. I visited the dealership a couple of weeks ago and went over numbers. We decided to wait until January to purchase our new 2014 Outback. They were completely okay with it and did not give us any trouble. The numbers were all the same from when we originally went over them. There were no surprises and an extremely easy process. I would refer business to Dean Team any time. We love our Outback!! Chris More

Paul was great to work with and earned my highest rating. He was friendly, helpful, informative and applied no pressure throughout the process. No stereotype of the used car salesman here, just a consummate He was friendly, helpful, informative and applied no pressure throughout the process. No stereotype of the used car salesman here, just a consummate sales professional doing his job to perfection. I highly recommend Paul. Tom was great as well, and a pleasure to meet. I first considered buying a car from Dean Team of Ballwin because I have used its service department, which is also excellent on all fronts. Dean Team says they strive for a 10 out of 10 customer satisfaction rating and that they consider nine out of 10 a failing grade. They certainly act like they mean it. More

Firstly, everyone at the Dean Team Ballwin is beyond amazing! They certainly do not carry the typical "car salesmen" reputations. I could not be more pleased to know that I didn't just buy the car I w amazing! They certainly do not carry the typical "car salesmen" reputations. I could not be more pleased to know that I didn't just buy the car I wanted, I bought the service too. I chose Dean Team because I spoke to Carl a few times over the phone before stop in & he was just spectacular with his knowledge, he was keen on listening to me, very friendly as well as the fact that he wasn't try to push a car on me that I didn't want or sell me a car that i wasnt comfortable with either. I certainly, have found a dealership for life because of Carl Schaeffer. Secondly, I felt that their trade-in value, discounts & sales were extremely reasonable & fair. Which, is just one most positive aspect to add to my list with the Dean Team Ballwin. Plus, getting free car washes for life is a very nice perk too! Many thanks to Carl, Wes, Tom & the management for all that you have done to help our needs through this process, all of you are amazing! More