Dean Team Subaru Volkswagen

David has gone out of his way to help me find the car I want. Evan so much as to send me to another dealer out of state so I could make the best deal for the car I want! Who could possibly ask for better want. Evan so much as to send me to another dealer out of state so I could make the best deal for the car I want! Who could possibly ask for better service! I cannot thank him enough for all of his help and for the service of the Dean Team Ballwin sales team. More

My wife and I visited this dealership several times, and purchased our new Forester there. The salesman, John Ostund, was so professional, knowlegeable and friendly we knew we'd be buying from him upon our purchased our new Forester there. The salesman, John Ostund, was so professional, knowlegeable and friendly we knew we'd be buying from him upon our first meeting. The entire shopping/buying process was the best experience we've ever had at a car dealership. We will most definitely recommend John Ostund, Dean Team and Subaru to our friends. I received a very nice email from the owner, as well, and that's a first. More

Very friendly staff and quick business! Trustworthy and Very friendly staff and quick business! Trustworthy and dependable dealership. I enjoyed doing business with the dean team and I will come back in Very friendly staff and quick business! Trustworthy and dependable dealership. I enjoyed doing business with the dean team and I will come back in the future. More

Eric was very friendly upon my arrival. He had a technician pulling my car in the service area immediately to start the work, and after a long day it much appreciated. I will call Eric for any serv technician pulling my car in the service area immediately to start the work, and after a long day it much appreciated. I will call Eric for any service needs in the future. He made things simple and smooth from start to finish. He explained what was done and gave his suggestions to keep my car and family safe. I am very happy with the customer service he provided. thanks much Anthony More

Carl was able to locate the car that we wanted. I would recommend Carl to others looking for a car. When we replace our other vehicle we will see what he has to offer. He included our kid in conversations recommend Carl to others looking for a car. When we replace our other vehicle we will see what he has to offer. He included our kid in conversations and didn't make him feel like he shouldn't be there while we were looking at cars. So far the car has been great and it is the right car for this family. More

I have been leasing cars for the past 15-20 years from I have been leasing cars for the past 15-20 years from Audi to BMW to Volkswagon. My last three cars have been leased thru Dean Team-Ballwin. My ex I have been leasing cars for the past 15-20 years from Audi to BMW to Volkswagon. My last three cars have been leased thru Dean Team-Ballwin. My experience with dealers has varied as far as integrity of the dealer(s), personalized service and efficiency of the transaction and delivery of the vehicle. I just leased a 2012 Eos from Dean Team Ballwin yesterday, Nov 30th and found the experience so exceptional I requested an opportunity to forward a commendation. It started at 8 am meeting with David Liss to test drive the 2012 Eos - then I went to work. My 2009 leased Eos was due to be turned in so Scott Roberts and I then worked out the financial arrangement over the phone to allow me to upgrade to a 2012 Eos. I prefer not to spend the entire day at a dealership and asked Scott if he could prepare the paperwork in advance. I returned to the dealer at 4 pm, finalized some details with Scott, he then turned me over to the Closing Specialist, Richard Martin to close the deal. Scott then spent another 30 minutes in the car with me going over all of the special features and offered a quick tutorial on operations. I obviously like Philip Dean and his team or I would not be returning to lease my third car. But yesterday was so exceptional I classify the experience as "luxury" treatment. And to top it off, Scott offered to personally handle the service requirements of my car. I simply call Scott, tell him what I need, drop my car off, pick up a loaner and he will ensure the service team completes the specified work. Tell me, who wouldn't want to purchase or lease a car from the Dean Team in Ballwin? Highly commendable dealer! Thank you for the opportunity to share my experience. Cheryl Reeve More

Buying our first car together started as a daunting process. But once we found Brandon at Dean Team, things went very smoothly. He was very responsive, which is a big plus when comparison shopping. He process. But once we found Brandon at Dean Team, things went very smoothly. He was very responsive, which is a big plus when comparison shopping. He carefully explained our options, and we felt like we were able to make an informed decision in a no-pressure environment. We appreciated his honesty and respect for our needs. I would definitely go back. More

Karl was wonderful! Very professional and knowledgable about the mini vans on the lot. He was also very friendly--it was actually fun shopping around with him. My husband and I had been looking for a us about the mini vans on the lot. He was also very friendly--it was actually fun shopping around with him. My husband and I had been looking for a used mini van for a while and were not planning on completely closing the deal on Friday, but with everyone's help we did! There was a very good feel to the whole place--not pushy--we are very happy. More

Just purchased a new car from Dean Team. I worked closely with Scott Roberts and found him to be helpful in every way. Even though I live five hours away from this dealer, it was well worth the effort to mak with Scott Roberts and found him to be helpful in every way. Even though I live five hours away from this dealer, it was well worth the effort to make the connection. Scott was very attentive and even returned some items I inadvertently left in my trade-in vehicle. I highly recommend them; especially after some poor attention at dealers nearer my residence. More

I purchased a 2010 Volkswagen Jetta Diesel sedan from Dean Team Ballwin. Sales experience was outstanding. As part of the purchase, all maintenance was included for the first few years, so I have been Dean Team Ballwin. Sales experience was outstanding. As part of the purchase, all maintenance was included for the first few years, so I have been taking my vehicle there for routine service. Have also had to take the vehicle back for a couple of unsecheduled repairs, including a timing belt that broke and an oil leak that proved to be very elusive. My first service visit was excellent. The next several visits - both for routine and unscheduled service - were less than excellent. In particular, the level of communication from Service Department was less than acceptable, and my confidence in them as a reliable service provider was pretty low. Not sure what was going on but it seemed they had lost some focus on customer service. I am very pleased to report that the last two service visits were much improved. In particular the last visit I would rate "5s" across the board. They even took care of a couple of recalls that I was unaware of (received notification via mail from Volkswagen about a week later). In all the last service visit exceeded my expectations, and as of the last encounter, they had increased my confidence back to where it was after the first service visit. More