Dean Team Subaru Volkswagen

Eric did a great job. I drive past other Volkswagen dealerships to go to this one. They are friendly, helpful, and efficient. I've been known to avoid getting service on previous cars because I did not dealerships to go to this one. They are friendly, helpful, and efficient. I've been known to avoid getting service on previous cars because I did not like how other dealerships treated me as a woman and I actually enjoy working with these guys. More

I appreciated the easy, fast experience I had with Neil. He was a straight shooter and I didn't have haggle or go back and forth. I told him the price I was willing to pay and he got the deal done for me. He was a straight shooter and I didn't have haggle or go back and forth. I told him the price I was willing to pay and he got the deal done for me. More

I went to Dean Team Volkswagon/Subaru to look for a gently used Hyundai for my daughter. Neil worked with me and was an exceptional consultant: professional, courteous and clearly working to find the gently used Hyundai for my daughter. Neil worked with me and was an exceptional consultant: professional, courteous and clearly working to find the best deal for me, his customer. Neil even stayed late after hours to allow me and my daughter to come and view the car! Now, that's service! The car was in even better shape than I'd thought and was an excellent purchase--quick and trouble free. Do not hesitate to contact Neil. I recommend this dealership and sales associate without reservation. More

I truly enjoyed working with Neil Smith and the Dean Team. I feel that they listened to our needs and wants regarding our vehicle and made sure we got what we came for. The provided great customer ser Team. I feel that they listened to our needs and wants regarding our vehicle and made sure we got what we came for. The provided great customer service and detail to the car we were looking to buy. Even when all was done, the car was home, they still made sure that all of my needs and wants were still being met and that truly is a great sales team to work with. More

I saw the bug on the internet. I had a super beetle when I saw the bug on the internet. I had a super beetle when i was like 19 years old . I am 56 now and % figured i needed another one but id not want t I saw the bug on the internet. I had a super beetle when i was like 19 years old . I am 56 now and % figured i needed another one but id not want to pay souch for a new one. I dont drive much any more , My superbeatle brand new (1974} with everything air and all tje extras was just about at 4 thousand. they called the transmission to shift or not to shift. looked like a 3speed but no clutch. you just took your foot ogg the gas to shift. any way i enjoyed talking to Neil ,it seems that we grew up in the same era and he was very kind and polite when he met up with some of my family. He took his day off to drive the car to lees summit(kansas city) to my brothers house where i am living now.. i think neil could very well be salesman of the year also thanks again to the guy i talked to about the extened warrenty. He also was very easy ( going ) And lets not forget the guy who followed Neil out here so he would have a way hack home. He was very patient while we teat drove and signed pappers. i have family in st louis and I will be sure to recomend you to them Joe vig ONE MORE THING .... I ONLY GOT THE ONE REMOTE KEY AND AM THIS MINIUTE WEARING IT AROUND MY NECK. I HEAR THE KEYS ARE 2 TO 3 HUNDRED DOLLARS .WOULD YOU GUYS CARE TO THROW ONE AT ME EVEN MAYBE A VALLET KEY . AFTER ALL I DID SPEND SE MONEY AND BOUGHT THE EXTENDED WARRENTY. IT WOULD BE A GREAT BONUS FOR ME AND ALSO PEACE OF MIND FOR ME TOO. LET ME KNOW .... ILL EVEN TAKE A USED REMOTE IF YOU HAPPEND TO HAVE SOME STRAYS HAHAHA More

I had no idea when I was playing around on my computer, I had no idea when I was playing around on my computer, that I could purchase a new car, and get the great service that I got from the Dean Team d I had no idea when I was playing around on my computer, that I could purchase a new car, and get the great service that I got from the Dean Team dealership. It was fantastic. I looked in to several places, and Rick Cody was the first one to call and answer my lead. My husband had seen a Forester commercial on T>V. and was talking about it so I thought I would check in to it. When Rick Called and said he was in Ballwin, the first thing I said was thats kind of a long way for me to go to look at a car since I live in Edgar Springs, he said he could bring it to me. And my car buying experience, from Rick, to the lady that answers the phone, to Dave and his wife who brought the car down for me to see and then delivered it after the extra's I wanted were installed, it has been wonderful, I have already recommended you to a friend he is looking for a Volkswagon in the near future. Thank you all for the great service. Who knew you could by a car and never have to leave your house.!!! Thanks Again. Fran S. Hudson More

Received quote on line then a phone call SET UP an appointment when I got to the dealer ship the car was warm and ready for me to test drive. Brandon made the process easy. The price was what we agr appointment when I got to the dealer ship the car was warm and ready for me to test drive. Brandon made the process easy. The price was what we agreed on. My trade was fair. Dean Volkswagen has followed through My Tuan 2012 is a great car. Good dealer... Good Internet sales manager... Good sales men More

The Dean Team got me in at the last minute and were professional and helpful. I mentioned to the service technician that I was considering buying out my lease and he immediately directed me to another professional and helpful. I mentioned to the service technician that I was considering buying out my lease and he immediately directed me to another Dean Team sales person who helped me quite a bit. He went thru all the pros and cons of buying out my lease versus buying a new Subaru. He was an excellent wealth of knowledge and even showed me how to work a problem I was having with my GPS. This is a very good dealership. More

I purchased a car from Dean Team Subaru 3 weeks ago. The purchase took 6 hours to process, even though I knew the car I wanted to purchase and paid with cash. Also, the dealership had advertised that they purchase took 6 hours to process, even though I knew the car I wanted to purchase and paid with cash. Also, the dealership had advertised that they would honor the BlackBook trade-in value from their website and they did not, even though the trade-in vehicle was in Excellent condition. I was promised the paperwork needed to license the car within 7-10 days. It's been three weeks and I am still waiting on the paperwork, despite multiple follow-up calls. If I do not license the car within a month I am subject to fines and traffic tickets. Five days ago I was told "the paperwork is in the mail". On follow-up I was told that they were holding the paperwork, waiting for a check to clear. I checked with my bank who said the check cleared over 2 weeks ago. The car has already been recalled and I spent a half hour waiting in line last night to leave the car at the service department. This is my second purchase from the Dean Team and I should have known better. Customer service is poor, there are extensive delays at each point in the process, and I'm tired of the excuses I'm getting. More

Eric is a very helpful and friendly employee. I had a difficult experience which started with a failed inspection. Eric was able to get me in right away and also found a dangerous problem with my axel. T difficult experience which started with a failed inspection. Eric was able to get me in right away and also found a dangerous problem with my axel. The cost was scary and had to be fixed...with no choice, Eric was very kind and helped me work through the cost and timing to get it done that day. Thank you Dean Team. More