Dean Team Subaru Volkswagen

Paul Bierman was the sales representative who helped me purchase a pre-owned car during the second week of January, 2012. Paul was very responsive and courteous during our transactions. He was very coope purchase a pre-owned car during the second week of January, 2012. Paul was very responsive and courteous during our transactions. He was very cooperative and allowed me ample time to completely evaluate the car. He was very knowledgeable and a pleasure to deal with. At no time did he pressure me into the sale. I would highly recommend Paul to anyone interested in purchasing a new or pre-owned car from Dean Team, Ballwin. More

We were looking for a lease that could work in our budget, and we made several calls to dealers around town. Adam was the most courteous and informative over the phone and didn't seem like a typical budget, and we made several calls to dealers around town. Adam was the most courteous and informative over the phone and didn't seem like a typical 'used car salesman.' He's the reason we chose Dean Team, and we were not disappointed when we met him in person. Very happy with our experience. More

My most recent visit for service was handled by Eric Harrelson, and he couldn't have been more competent or caring. I had to wait for the service to be completed and he escorted me to a quiet customer s Harrelson, and he couldn't have been more competent or caring. I had to wait for the service to be completed and he escorted me to a quiet customer service area, made sure I understood what my service options were, anticipated recall work that needed to be addressed, and kept the appointment as brief as possible. I felt extremely attended to - excellent customer service from start to finish. More

I found The Dean Team very easy to work with. I knew what I wanted and how much I could afford to pay, and they made my car buying experience a pleasant one. I'd go back there for another car, someday. Good I wanted and how much I could afford to pay, and they made my car buying experience a pleasant one. I'd go back there for another car, someday. Good job Adam! More

Eric was extremely polite and knowledgeable. Service was completed in timely manner, which was important since I was waiting for my car. This was another good experience with this dealer. completed in timely manner, which was important since I was waiting for my car. This was another good experience with this dealer. More

Eric as well as the rest of the service team demonstrated professionalism and genuine customer service. Not only call-backs to keep me appraised of the process, but made sure I was satified with the results. professionalism and genuine customer service. Not only call-backs to keep me appraised of the process, but made sure I was satified with the results. Well done Eric. More

It was a plasure to meet and interact with the sales associate, Mr. Paul Bierman. We found him courteous, friendly, very professional, and reasonably knowlegable (considering that the vehicle purcahsed associate, Mr. Paul Bierman. We found him courteous, friendly, very professional, and reasonably knowlegable (considering that the vehicle purcahsed was neither Volkswagon nor Subaru), who provided us with very helpful advice. I was impressed mostly with his interity and truthfulness. I would recommend him and this dealership without any reservation. More

From the moment I clicked on send, to email about the availability of a vehicle I took a trip down five star customer service lane. Less than an hour I was in the car and test driving. It just so happe availability of a vehicle I took a trip down five star customer service lane. Less than an hour I was in the car and test driving. It just so happend I loved the vehicle too but that's not what I'm rating here. I'm rating the dealership and the representatives of. I will absolutely come back to this dealership and I will make sure my friends and family will at least put them on the radar the next time they need a new or used vehicle. This is the real deal and customer service is where they are second to none. More

Working with Karl, David Liss and getting e-mails from Paul Dean was one of the best car sales situations I've been involved in. I've had very bad experiences with other dealers, but would highly recommen Paul Dean was one of the best car sales situations I've been involved in. I've had very bad experiences with other dealers, but would highly recommend this dealership and their staff to others. Merry Christmas to the Dean Team and all of their staff and families... Thanks much... Jim, Joan and Jena McGowan... More

It's no exaggeration to say Karl saved a sale for the Dean Team. If I didn't really want that car, I would have left and never came back. But Karl saved the day, rescued a sale for his dealership and lef Dean Team. If I didn't really want that car, I would have left and never came back. But Karl saved the day, rescued a sale for his dealership and left a positive impression on this buyer. Karl worked quickly, followed up with me as he promised, was punctual and accurate in finding the answers I wanted, and, in general, seemed legitimately concerned with getting me into a car that fit my personal needs. Dean Team started the negoation with two strikes against it in my book based on the way I had been previously treated. Karl and the finance manager turned that impression around completely. Thumbs up! More