Dean Team Subaru Volkswagen

Very friendly and courteous everytime I go there. There was a mix up with my oil change and Eric is making right. That is very important to me. was a mix up with my oil change and Eric is making right. That is very important to me. More

I had an excellent experience at Dean Team. The customer service is wonderful. I worked with Brandon and am thrilled with my new car. He is knowledgeable, patient, friendly, kind and has a great sense of hu service is wonderful. I worked with Brandon and am thrilled with my new car. He is knowledgeable, patient, friendly, kind and has a great sense of humor. Sometimes it can be stressful making a decision on a car. He is very helpful and made the whole process fun, quick, easy and stress free. He will definitely get my business again. I feel that he is honest and trustworthy and appreciated the time he took to answer my questions. Thank you Dean Team ,you are THE BEST for customer service which is hard to come by these days. -Jori More

Had a problem with tires on a Jetta TDI. Called Service and was able to make an appointment at a convenient time. Jeff Price was the Service Advisor. He called me when the problem was known - within 3 ho and was able to make an appointment at a convenient time. Jeff Price was the Service Advisor. He called me when the problem was known - within 3 hours of when I dropped the car off, which I thought was great. The problem was that 40K mile Continental tires were put on at the factory, and with 35K miles on them, they were wearing out. Jeff said he could put on another set of Continental tires, or he could put on a set of Yokohama tires. I prefer Michelin tires and usually purchase them through Costco, so I asked Jeff to hold off for a little while so I could investigate. Costco did not have the tire size in stock, and it was going to take 3-5 days. So I called Jeff back and he said that they could have them in the next day, plus he could offer additional savings on a set, so I gave the OK to replace the tires. Jeff called me when the work was done. When I picked up the car, the ride was totally different. It's like a whole different car - it rides much better and tire/road noise is almost non-existent. When I got home I researched the tires Jeff recommended, and found that they were equal to the Michelin tires I was considering - possibly even better. In my opinion Volkswagen should be using the Yokohama tires instead of the Continental tires. I think Jeff did an outstanding job of recommending these tires, and we are very happy with them so far. The only issue is that Jeff advised me the tire warranty is 60K miles, but for the speed rating of our vehicle (W), warranty is only 45K. That is equal to the Michelin tires, so no big deal - just an FYI for future reference. Am extremely pleased with the quality of service at Dean Team in Ballwin - you certainly exceeded my expectations. More

Jeff Wahby is courteous, knowledgeable, friendly and respectful when dealing with his customers. I brought my brand-new Subaru Legacy in for a minor repair and a bit of bodywork after an encounter with respectful when dealing with his customers. I brought my brand-new Subaru Legacy in for a minor repair and a bit of bodywork after an encounter with an unfortunate pothole. Jeff explained exactly what he and the service crew was going to do to fix the car, gave me an accurate time estimate, and ended up saving me money. More

I love this VW Dealership. Very professional and customer focused. Easy to work with and takes care of the customer. We have purchased several cars here and will continue to do business here. focused. Easy to work with and takes care of the customer. We have purchased several cars here and will continue to do business here. More

Buy a new first car. Shopping at Subaru and Carl helped us. Very friendly and more important, he was very knowledgable about the car we wanted. Easy to talk to and not pushy. We did buy the car and loved t us. Very friendly and more important, he was very knowledgable about the car we wanted. Easy to talk to and not pushy. We did buy the car and loved the experience. More

The Dean Team is and awesome place to buy and have it serviced. Eric took very good care of me and my sons car. I will always go back because I was treated so nicely ! serviced. Eric took very good care of me and my sons car. I will always go back because I was treated so nicely ! More

Awesome customer service, After purchasing my 2010 Jetta I realized that it had only come with one key. For obvious reasons I needed another, I was informed that they run around $250, Wes was instrumental I realized that it had only come with one key. For obvious reasons I needed another, I was informed that they run around $250, Wes was instrumental in arranging that I get a key at no charge. That was above and beyond because as I said the deal was already "done." I appreciated that so much!! That is the "extra" in customer service that is not only appreciated, but will assure that I will refer others to this dealership and even one day when I am in the market, return myself. Thanks again to Wes, Your great! More

I had a Great experience.. I called on Tues had an appointment on Wed.. Was taken care of put in a rental and my car was finished within 3 hours. Very Professional, and was taken care of quickly and e appointment on Wed.. Was taken care of put in a rental and my car was finished within 3 hours. Very Professional, and was taken care of quickly and efficiently. More

I would recommend Dean Team Volkswagon to anyone. They were very helpful with my service, they went out of thier way to accomodate my needs to have my Tiquan serviced. They are by far the best dealer and were very helpful with my service, they went out of thier way to accomodate my needs to have my Tiquan serviced. They are by far the best dealer and service department I have eve4r worked with. More