Dean Team Subaru Volkswagen

I took my soon to be college graduate daughter out for a first look at cars, with the plan just to get ideas. We pulled into the Dean Team Subaru and Paul greeted us. We explained we were just getting star first look at cars, with the plan just to get ideas. We pulled into the Dean Team Subaru and Paul greeted us. We explained we were just getting started on the process, and had only a vague idea of what we (specifically my daughter) were looking for. To make a long story short, Paul very patiently drew my daughter out on what would suit her in a car (her first buying experience). No pressure, just looking for what fit. We ended up zeroing in on a 3 year old Mazda that was on the lot and took it for a spin. Again, no pressure, just a conversation on whether it was a good fit for her needs. She decided that it was. The price was very fair, and Paul was then patient and responsive to me as I worked with him to close the deal. A very good experience, including his responsiveness a week later to help me with registration back in our home state. More

On our second car from Deanteam and have had nothing but great experiences. Most recent visit was for service and Eric made everything convenient. Thank you Eric! great experiences. Most recent visit was for service and Eric made everything convenient. Thank you Eric! More

I am extremely pleased with the vw jetta that I just purchased. Wes exceeded my expecations every step of the way, he was the reason this car buying experience was pain free! I walked away with a car th purchased. Wes exceeded my expecations every step of the way, he was the reason this car buying experience was pain free! I walked away with a car that I love, and will be back the next time around. Thanks Wes!!!! More

We bought two cars from this dealership last year. We've had excellent service and now looking for a 3rd car for our 16 year old daughter. The service department is outstanding! John is an amazing sales per had excellent service and now looking for a 3rd car for our 16 year old daughter. The service department is outstanding! John is an amazing sales person. He's never pushy and full of knowledge. Phillip Dean is service oriented and always helpful! Thanks Dean Team! More

Jeff Wahby is always very helpful as are all the Dean Team employees. We take all of our cars to be serviced there, not just the vw. Thanks for always being so detailed in your service. Team employees. We take all of our cars to be serviced there, not just the vw. Thanks for always being so detailed in your service. More

Great people to do business with. Everyone was courteous, very helpful finding the right car for me and the fam, and came to an agreed sales price easily and quickly and no pressuring throughout. I highly re very helpful finding the right car for me and the fam, and came to an agreed sales price easily and quickly and no pressuring throughout. I highly recommend. More

I needed to inquire about an oil change for my Jetta so I visited the Dean Team of Ballwin. Eric Harrelson was extremely helpful and knowledgable. We will definitely contact him in the future when we need visited the Dean Team of Ballwin. Eric Harrelson was extremely helpful and knowledgable. We will definitely contact him in the future when we need service for any of our cars. More

Eric was incredibly professional and very friendly. I've taken my service to Dobbs at times because of the convenience of hours, but was won over again to return to the Dean Team. taken my service to Dobbs at times because of the convenience of hours, but was won over again to return to the Dean Team. More

We just bought a New Jetta and we love it. We were really treated very nicely by the sales people and everybody. They made sure that we are happy and we get what we wanted. They also made sure to wo really treated very nicely by the sales people and everybody. They made sure that we are happy and we get what we wanted. They also made sure to work with us within our budget. Very professional people, just ask for Adam Novik or Dave Liss, they will take care of you. Not only we got the right new car with a great price but they also gave us a very good deal for our trade-in car. We really appreciate the experience. Good job guys! More

After filling out and submitting a financial form on-line After filling out and submitting a financial form on-line I first received a call within an hour from the used car department. The asked me if I After filling out and submitting a financial form on-line I first received a call within an hour from the used car department. The asked me if I wanted to buy the same car I just put on the form I was trading in. It was a simple mix-up and the gentleman who called said he would correct the information and have someone call me back about the new car I wanted. A short time later I received a call from Adam. The conversation started off fine. Adam asked what type of VW I was interested in. I told him I was very interested Passat Tdi. Adam said he just happened to have 2 vehicles that would be available from the factory within about 40 days and if I wanted to put a deposit down on the car he would mark it sold. He said it was silver with black interior. I said I really wasn't interested in a silver car with black interior. Adam then proceeded to tell me that he had 10 people interested in this car and if I didn't want it, I could have to wait as much as 8 months to get a car. Did I want to wait 8 months? I told him I could not make this decision with out consulting my partner and a possible test drive. Adam said that there are none available. I was in the process of explaining that we could test drive any Passat, that the engine didn't really matter for the test drive when I realized he had hung up. At first I thought the call was dropped. So I waited for him to call back. Some time passed so I redialed the number he called me on. It went to voice mail. I called again a couple of hours later and someone picked up and then disconnected the phone. He still has not returned a call so I am sure being hung up on the first time was deliberate. I do not need to be treated rudely, or pressured into buying a car I do not want.I have purchased 2 vehicles at Dean in the past. I will not purchase another. More