Dean Team Subaru Volkswagen

I purchased a 2013 Subaru Impreza WRX STI from these guys on February 20, 2013. Amazing service and very knowledgeable staff that is willing to work with you on trade-ins and not completely BS you on prices. on February 20, 2013. Amazing service and very knowledgeable staff that is willing to work with you on trade-ins and not completely BS you on prices. Tony Wright's contact persistence persuaded to check out the dealership in the first place, while Rick Cody worked hard to find the exact vehicle that I was looking for. When the final decision was made, Pete Ostlund wasn't pushy or aggressive. He accommodated my hectic night time work schedule and St. Louis hectic weather to get me into the car I've wanted since 2004. When I'm in the market to replace my wife's Subaru Outback, I'm definitely going back. More

I called into the dealership as an emergency because I was unable to get the vehicle started. Ironically it was a super-easy fix that Matt Kuhn was able to figure out just by asking a handful of question was unable to get the vehicle started. Ironically it was a super-easy fix that Matt Kuhn was able to figure out just by asking a handful of questions. The storey goes like this....Ironically, I had called into a competing dealership where I purchased my vehicle. The sales team available (~5pm on a Saturday) was unable to answer my questions, which, unfortunately, left me stranded--literally. I could not get my car to start because I had somehow initiated the anti-theft device. Being that it was about 10 degrees outside and my passenger couldn't figure out the problem, either (who works on older vehicles), I decided to call another dealership in hope someone would know what the heck I was doing wrong. I explained the problem to Matt...and when I mentioned one key piece of info, he immediately gave me a troubleshooting question to check, which corrected the issue. What I did was this: I was shooting pictures of a barred owl from my window rolled down. I ended up leaving my window rolled down and keys in the ignition after cutting the engine. I left the vehicle unattended like this for only about ten minutes. When I came back, I tried turning on the vehicle...and, out of habit, I put the vehicle in 'drive.' The engine did not turn over and I could not pull out the key. It turns out that "open window" + "keys in ignition" + "vehicle left unattended put in gear (drive)" = anti theft device activation, which will not allow the key to come out. When I told Matt that the key would not come out and the engine did not turn over, he immediately asked if the car was in 'drive.' Sure enough--and my passenger nor I noticed this. Yes, totally air-headed mistake. Matt was still kind and didn't even poke fun. I really, really respect a sales person who has enough product knowledge to know how his product works inside and out. I believe when it's time to get another Outback, I'm going to see Matt. More

I came here after having a terrible experience at a Bommarito dealer up the street and I'm glad I did. Wes provided excellent service and did not pressure me on anything. That to me was the biggest p Bommarito dealer up the street and I'm glad I did. Wes provided excellent service and did not pressure me on anything. That to me was the biggest part, I didn't feel like I was being fed a bunch of lies to just make the sale. I will definitely be coming back in the future for another car purchase! More

From the moment Dustin contacted me on the phone I was highly impressed with his helpfulness. He promised nothing that he didn't deliver in a extremely timely fashion. I'm A first time owner of a VW (al highly impressed with his helpfulness. He promised nothing that he didn't deliver in a extremely timely fashion. I'm A first time owner of a VW (although I've leased with the Dean Team for over 11 years). Dustin made my experience very pleasent and I will recommend him and the Dean Team to everyone. More

Absolutely incredible service! I am so happy to have leased this vehicle from a dealership with employees so helpful and efficient. I would recommend this car dealership to anyone! It gets five stars al leased this vehicle from a dealership with employees so helpful and efficient. I would recommend this car dealership to anyone! It gets five stars all around! More

Dustin was fantastic!! This is my first time buying a VW and he made it an easy decision!! He dealt with many calls from me and not once did he seem unhappy to talk!! He gave us many options and worked with and he made it an easy decision!! He dealt with many calls from me and not once did he seem unhappy to talk!! He gave us many options and worked with us until we got where we wanted to be with the price!! I would not hesitate to send friends and family to Dustin and I will be going back for my next car purchase!! Thank you so much Dustin and the other team members at The Dean Team!! You are all amazing! More

I bought a car my sister recently won. Dean Team is closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I h closer to my home and I plan to use them for service. I also needed a salesman to go over the details of how to use the car equipment, etc. as if I had just purchased it from Dean. I was amazed at how helpful and friendly everyone was and how well they treated me, even tho the car had not been purchased there. Before receiving the car, we went by Dean to see what it looked like. We had no intention of bothering a salesman, but Carl Schaeffer was so very helpful and applied no pressure on us. We went back a few weeks later after I purchased the car from my sister, and explained the situation to Rick Cody. He was busy but spent enough time with us to show me how to operate some of the equipment in the car. He was obviously not going to sell us a car, but treated us very professionally and was extremely helpful. He introduced me to Jeff Price in the service department, and they discussed the service offered there and answered initial questions re. future purchase of backup sensors. I returned on 2/4/13 to get additional information re. the sensors and to mention one of my tail lights was malfunctioning (warning icon had alerted me to that.) Rick Cody directed me to Eric Harrelson in the service deparment who patiently and thoroughly answered ALL of my questions. He even had the bulb replaced today; AND THEY WASHED MY CAR for me (THANK YOU!). Then Eric even paired my iphone to the car. (THANK YOU AGAIN)!!!! I did not expect to receive such outstanding service as I had not purchased the car there. I absolutely intend to use Dean for my servicing and look forward to future car washes! And I REALLY appreciate the helpful and pleasant attitudes from every one of the employees I interacted with, including "Mark"(?) the man who replaced my exterior bulb. More

Paul Biermann was an absolute 10/10, as well as Rick Richard who helped us set up the loan. I have been to many dealerships the past few months trying to decide what vehicle to purchase, and none were a Richard who helped us set up the loan. I have been to many dealerships the past few months trying to decide what vehicle to purchase, and none were as helpful, professional, non-pressure, and kind as I experienced at your dealership. I feel that I was treated very fairly and I will be recommending your dealership to everyone I know. I find it very rare that I have this good of an experience when purchasing anything. I am a field service technician for a small company in Dupo, IL and work closely with customer service and sales people on a daily basis, which is why I rate my experience with Dean Team so highly. I think even my own company could learn a thing or two from Dean Team employees. Perhaps when the loan on my Mazda is paid I will be back to look at a GTI or a WRX. More

Absolutely the best car dealer experience. TDI Passat - the best car we have ever owned. Why do we not have more TDIs here. Brian - thank you for excellent service! the best car we have ever owned. Why do we not have more TDIs here. Brian - thank you for excellent service! More

Tony was most receptive over all the other dealers in the area. Was quick to offer suggestions, prices and overall willingness to work with me. We were able to work out a fair transaction if a short period area. Was quick to offer suggestions, prices and overall willingness to work with me. We were able to work out a fair transaction if a short period and Tony proved to be experienced, friendly and his follow up was very much appreciated. More