Dean Team Subaru Volkswagen

This is my second Volkswagen CC purchased from John Ostlund and Dean Team Volkswagen. John is very courteous and extremely knowledgeable about the product line. It is truly a hassle-free experience whi Ostlund and Dean Team Volkswagen. John is very courteous and extremely knowledgeable about the product line. It is truly a hassle-free experience which is one of the main reasons I keep coming back. My wife just purchased a new vehicle a few weeks before from another dealership and we had to deal with the "typical car salesman": pushy, aggressive and he even threatened us if we didn't give him a perfect score on his review. Needless to say we did not give him a perfect score. My experience with John and the Dean Team was the exact opposite. I was made to feel comfortable from the very start and was at no time pressured into something I didn't want. The whole process took less than a few hours (it only took that long because I couldn't make up my mind) and I am extremely satisfied with the service I received. I would highly recommend John Ostlund and Dean Team Volkswagen to anyone who is fed up with the "typical car salesman." More

This dealership has great service, flexible prices, and great people to work with. I would highly recommend checking them out! :) Family owned place with lots of great people. great people to work with. I would highly recommend checking them out! :) Family owned place with lots of great people. More

First of all I was overpriced about a hundred and thirty dollars for brake pads on the rear of my 2009 Pissat , Volkswagen compared to other Volkswagen dealers. I felt it was a total rip-off and the profes dollars for brake pads on the rear of my 2009 Pissat , Volkswagen compared to other Volkswagen dealers. I felt it was a total rip-off and the professionalism was not there. Would not recommend service from this Dealer ship t.o anyone More

We has the easiest car buying experience with Pete. He first worked with us as we were tyring to determine what car we wanted to buy and kept us informed of promotions Subaru and Dean Team had while doing first worked with us as we were tyring to determine what car we wanted to buy and kept us informed of promotions Subaru and Dean Team had while doing our homework. Once we decided which car we wanted to move forward with, Pete did everything he could to see that we got the best deal and were happy with the final outcome. Pete's customer service was top notch and not pushy at all. His easy going approach is much desired in a field that always gets a bad name. The Dean Team Subaru was professional throughout the whole experience and we will definitely refer friends and family. If the service department is as good as the Sales and Finance, we will for sure buy our next car from them as well. More

Dustin made my first time leasing a car a great experience! His friendly and approachable demeanor put my nerves at ease as he guided me through the process. He had a great deal of knowledge abou experience! His friendly and approachable demeanor put my nerves at ease as he guided me through the process. He had a great deal of knowledge about the product, made recommendations that made sense and was accommodating to my wants and needs. The whole team at Dean Team of Ballwin worked so well together and you could tell they all loved their jobs which in turn created a comfortable environment. Dustin, Scott and Rick collaborated efficiently and went above and beyond to get the best deal possible for me. The Dean Team of Ballwin will come highly recommended from me and at the top of that list is Dustin. More

I purchased a 2013 Subaru Impreza WRX STI from these guys on February 20, 2013. Amazing service and very knowledgeable staff that is willing to work with you on trade-ins and not completely BS you on prices. on February 20, 2013. Amazing service and very knowledgeable staff that is willing to work with you on trade-ins and not completely BS you on prices. Tony Wright's contact persistence persuaded to check out the dealership in the first place, while Rick Cody worked hard to find the exact vehicle that I was looking for. When the final decision was made, Pete Ostlund wasn't pushy or aggressive. He accommodated my hectic night time work schedule and St. Louis hectic weather to get me into the car I've wanted since 2004. When I'm in the market to replace my wife's Subaru Outback, I'm definitely going back. More

I called into the dealership as an emergency because I was unable to get the vehicle started. Ironically it was a super-easy fix that Matt Kuhn was able to figure out just by asking a handful of question was unable to get the vehicle started. Ironically it was a super-easy fix that Matt Kuhn was able to figure out just by asking a handful of questions. The storey goes like this....Ironically, I had called into a competing dealership where I purchased my vehicle. The sales team available (~5pm on a Saturday) was unable to answer my questions, which, unfortunately, left me stranded--literally. I could not get my car to start because I had somehow initiated the anti-theft device. Being that it was about 10 degrees outside and my passenger couldn't figure out the problem, either (who works on older vehicles), I decided to call another dealership in hope someone would know what the heck I was doing wrong. I explained the problem to Matt...and when I mentioned one key piece of info, he immediately gave me a troubleshooting question to check, which corrected the issue. What I did was this: I was shooting pictures of a barred owl from my window rolled down. I ended up leaving my window rolled down and keys in the ignition after cutting the engine. I left the vehicle unattended like this for only about ten minutes. When I came back, I tried turning on the vehicle...and, out of habit, I put the vehicle in 'drive.' The engine did not turn over and I could not pull out the key. It turns out that "open window" + "keys in ignition" + "vehicle left unattended put in gear (drive)" = anti theft device activation, which will not allow the key to come out. When I told Matt that the key would not come out and the engine did not turn over, he immediately asked if the car was in 'drive.' Sure enough--and my passenger nor I noticed this. Yes, totally air-headed mistake. Matt was still kind and didn't even poke fun. I really, really respect a sales person who has enough product knowledge to know how his product works inside and out. I believe when it's time to get another Outback, I'm going to see Matt. More

I came here after having a terrible experience at a Bommarito dealer up the street and I'm glad I did. Wes provided excellent service and did not pressure me on anything. That to me was the biggest p Bommarito dealer up the street and I'm glad I did. Wes provided excellent service and did not pressure me on anything. That to me was the biggest part, I didn't feel like I was being fed a bunch of lies to just make the sale. I will definitely be coming back in the future for another car purchase! More

From the moment Dustin contacted me on the phone I was highly impressed with his helpfulness. He promised nothing that he didn't deliver in a extremely timely fashion. I'm A first time owner of a VW (al highly impressed with his helpfulness. He promised nothing that he didn't deliver in a extremely timely fashion. I'm A first time owner of a VW (although I've leased with the Dean Team for over 11 years). Dustin made my experience very pleasent and I will recommend him and the Dean Team to everyone. More

Absolutely incredible service! I am so happy to have leased this vehicle from a dealership with employees so helpful and efficient. I would recommend this car dealership to anyone! It gets five stars al leased this vehicle from a dealership with employees so helpful and efficient. I would recommend this car dealership to anyone! It gets five stars all around! More