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Dean Team Subaru Volkswagen
Ballwin, MO
6,534 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 6,534 reviews
December 15, 2015
Very Friendly and eager to make a deal. Went above and beyond to accommodate us. Was very friendly and good communication. We felt everyone was genuine and kind. We would highly recommend Went above and beyond to accommodate us. Was very friendly and good communication. We felt everyone was genuine and kind. We would highly recommend to our friends and everyone in the facility was very welcoming. More
by Y&J Pope
Employees Worked With
Rick Richard, Matt Kuhn, Jason Moore
December 15, 2015
Great experience Jason was direct, to the point, and very helpful. He was willing to work with me and personally took the time to ensure my vehicle received all the ne Jason was direct, to the point, and very helpful. He was willing to work with me and personally took the time to ensure my vehicle received all the necessary services and cleaning. I'm very satisfied with my experience. More
by tsher24
Employees Worked With
Jason Moore
December 15, 2015
Good customer service. Very pleasant and accommodating. Answers all pertinent questions asked. Stop by just to look around due to the salesperson JD's welcoming approach my Very pleasant and accommodating. Answers all pertinent questions asked. Stop by just to look around due to the salesperson JD's welcoming approach my daughter and I decided to go ahead and purchase a new car. More
by Kalbo8941
Employees Worked With
Dustin Westhoff, J.D. Daugherty
December 12, 2015
Top-notch I just bought a used Passat from Dean Team Subaru Volkswagen and couldn't be more pleased. Jason Moore, the sales representative whom I dealt with, wa I just bought a used Passat from Dean Team Subaru Volkswagen and couldn't be more pleased. Jason Moore, the sales representative whom I dealt with, was extremely helpful and honest. The whole process was seamless, simple and surprisingly fun. Jason is the man and I would happily recommend him to anyone in the market for a new car. More
by sodapop
Employees Worked With
Jason Moore
December 08, 2015
Used van purchase Found a great used VW van at the Dean Team. They were great to work with and made the transaction easy. I would highly recommend them for any vehicl Found a great used VW van at the Dean Team. They were great to work with and made the transaction easy. I would highly recommend them for any vehicles. More
by Meberhart
Employees Worked With
Carl Schaeffer, Dustin Westhoff
December 07, 2015
Taken care of I bought a used 2013 CC Jason Moore helped me find, everything was smooth and seamless, finance, service everyone was helpful and accommodating. I wo I bought a used 2013 CC Jason Moore helped me find, everything was smooth and seamless, finance, service everyone was helpful and accommodating. I would absolutely recommend Jason to help you he made the process simple, fast and efficient. More
by Taitman_10000
December 06, 2015
Car purchase This my second visit to a different vw dealer on Friday. As it was rising hard Richard came to assist me with my first pick of the car that I saw. This my second visit to a different vw dealer on Friday. As it was rising hard Richard came to assist me with my first pick of the car that I saw. More
by Klowry
Employees Worked With
Richard Gotsch
December 05, 2015
As good as it gets. I've been looking at MK7 GTIs since the 15s came out, but had been waiting for the right time to pull the trigger. When I found out about the conquest I've been looking at MK7 GTIs since the 15s came out, but had been waiting for the right time to pull the trigger. When I found out about the conquest cash deal for new VW owners I began looking into things more closely. I live in NH but I just flew into the Spirit airport to get our airplane fixed (I'm a pilot) and had time to kill so I did a quick search for VW dealers. Went to the Dean Team website and scrolled through their inventory.. low and behold at the end of the list was a 16 GTI in white, manual, PP, lighting package. Exactly the car I wanted. I had to go check it out. I walked straight over to the line of GTI's and found it. After checking it over I walked over to the building and met Ryan Troll, who welcomed me and asked how he could help. I have test driven the GTI 3 times, and the Golf R once. I knew what I wanted but hadn't gotten to play with the new MIB II with carplay. Ryan pulled the car up right away and I hooked my phone up and went over the features. I decided to head inside to go over the numbers and talk about shipping the car. I explained my situation and hesitance to buy the car at the start of winter (having to get snow tires/wheels) and making light of the fact that it's going to cost money to ship the car... which in effect is going to change the bottom line.. so I thought. I showed Scott Roberts what I pulled up for a price on TrueCar, wayy on the left side of the bell curve. He knew it was going to take a great deal for me to pull the trigger then and there, and knew I was only there for a day or two. Within minutes, straight to the chase, he threw out a price within a couple hundred of the TrueCar price, with the shipping INCLUDED, and the monster mats/roadside kit/car go blocks which were in the car. I was honestly shocked. I've researched the pricing on these cars and knew this was about as good as I was going to do anywhere, it was the right car, and with only a month before the conquest cash expired this was probably my only chance to get that deal in the exact configuration I wanted. End of the year tends to be the best time to buy, but I certainly didn't expect such an easy, straightforward negotiation. After selling the deal to my wife... I called up Ryan and told him the good news. Headed back to the showroom, signed all the paperwork, waiting 10 mins or so for the credit app. No high pressure tactics to upsell the car. Only an offer to buy an extended warranty. That's it. All said and done I was in and out in an hour. The car was waiting out front, cleaned and ready to go with a full tank of gas. I left my rental car behind and drove my dream car off the lot. Only bummer is I have to bring it back before I fly out so they can get it shipping up to NH. Hah! I haven't bought a lot of cars but this is definitely not your average dealer, and does not fit the stereotypes that make people dread car buying. In fact it is quite the opposite, offering a great, efficient experience. Also, I've been to at least 5 other VW dealers in different states and Ryan and Scott were the most knowledgeable dealer employees I've met. Not once did they resort to the old "I'll have to ask a technician that question".. I appreciate that. More
by dustin1101
Employees Worked With
Scott Roberts, Rick Richard, Ryan Troll
November 30, 2015
Watch Out We just terminated a deal to buy a 2016 vehicle sight unseen because I truly believe Jason Moore tried to swindle us into buying a car we did not want We just terminated a deal to buy a 2016 vehicle sight unseen because I truly believe Jason Moore tried to swindle us into buying a car we did not want. After flat out catching the Dean Team lying to us multiple times and enduring high pressure sales tactics, I would not believe anything they tell you. More
by jlender
Employees Worked With
Jason Moore
November 30, 2015
Above and beyond car buying experience Jason is waiting outside, in the rain, when I drive up. Asks if I want a test drive before I do. Totally knowledgeable about the features, reliability Jason is waiting outside, in the rain, when I drive up. Asks if I want a test drive before I do. Totally knowledgeable about the features, reliability and safety of the car, and compared it with other cars in its class. Realizes I'm still in the beginning of looking for a car, only mentions "we can work on that" when, at the end, I say something about the price. Leaves me his card and a professional impression. Two weeks later, after I wasted my time being either completely ignored at one dealer and cornered in the office at another (we've all been there) - and getting a "maybe he's dumb enough to go for this" quote - I go back to Ballwin Dean Team with some specific questions and some pokes and xxxxxxabout features. Again, no pressure, no fuss, just the facts from Jason. Now I can get set on exactly what I want and get an idea of what it will cost. I feel I can trust these guys. I call Jason back a couple days later and get a prompt, intelligent, non-insulting quotation. Via text. In fact, I live 5 hours away, and we worked the whole deal via text, email, and phone. When it came to purchase the car Jason Moore DROVE THE CAR TO ME, on Sunday, in Louisville. After he delivered another car to Springfield, MO on Saturday. We signed all the signatures on my kitchen table. There's Dean Team Subaru Volkswagen. And there are dealers that act like they get it, that put on a good front while the sleazy sales manager lurks in the background. It's your choice - this is the second time in the last 18 months that my family has purchased a Subaru Outback from them, two different sales guys, so it's not like I got lucky. More
by PirateG
Employees Worked With
Jason Moore
