Dean Team Subaru Volkswagen

Actually enjoyed the experience!! My husband and I recently purchased our first Subaru from Carl Schaeffer...kudos to Carl for his friendly service, helpful guidance, and patience thro My husband and I recently purchased our first Subaru from Carl Schaeffer...kudos to Carl for his friendly service, helpful guidance, and patience through the sales process. Since our purchase in March 2015, I have brought the car in twice for service. I wait while the work is being done, and I've found I actually enjoy doing that! (Never thought I'd say that...) Eric is my service manager. He's efficient, fast, knowledgeable, fun to talk with, and he seems glad to see me. I intend to convince my husband that I need to continue to get our Subaru serviced at this dealership. I also intend to ask for Eric on each visit. I trust he wants us to be happy--and safe--drivers of our Subaru. I thank him for taking care of us and our new blue Subaru. More

Dean Team Subaru is Great- Eric Harrelson is a big reason My Subaru has been serviced by Dean Team Ballwin, and they have done a great job. Eric Harrelson is a key reason! Very customer service oriented, li My Subaru has been serviced by Dean Team Ballwin, and they have done a great job. Eric Harrelson is a key reason! Very customer service oriented, listens well, and handles everything quickly and with precise detail (along with detailed explanation). He treats a customer in the same way he would want to be treated. I can't ask for anything else! More

Eric Harrelson Amazing Service! Eric is awesome! My wife and I service both our Subaru's with Eric, he is the best.He makes sure we get the attention our cars need and makes you fee Eric is awesome! My wife and I service both our Subaru's with Eric, he is the best.He makes sure we get the attention our cars need and makes you feel like he is your best customer! More

Service Eric Harrelson is great to work with. He provides excellent customer service. He always goes out of his way to help, whether with a rental car or a pi Eric Harrelson is great to work with. He provides excellent customer service. He always goes out of his way to help, whether with a rental car or a picture texted to me to show what is going on with the car. We have 3 Subarus and always ask for Eric. More

General maintenance and oil change. The service representative that assisted in my visit was Annie. I was promptly greeted in a friendly and professional manner. Annie went out of her The service representative that assisted in my visit was Annie. I was promptly greeted in a friendly and professional manner. Annie went out of her way to honor a commitment she made in an effort to maintain a good customer experience. I bought my Subaru from this dealership which was a pleasant experience and will continue to have my vehicle serviced by them. More

Amazing service manager, Eric Harrelson!! When we were looking for a car, we got excellent help in the process from Pete Ostlund, who was very knowledgeable and not pushy at all. He truly hel When we were looking for a car, we got excellent help in the process from Pete Ostlund, who was very knowledgeable and not pushy at all. He truly helped us find the right car. Since then, we have also purchased another Outback through our office and, from a private seller, a 2006 Subaru Baja. Eric Harrelson has been FANTASTIC at getting us in conveniently and expediently for routine maintenance, and when we had major repairs to do on the Baja and some warranty work on the Outback, he always makes sure we have a car to drive, even letting us use his one time!! He greets me by name when he sees me, and knew somehow that I am called "Dr Mark" by my patients and always greets me with this. I always ask specifically for Eric because he does an amazing job, and he is a key reason we will continue to have Subarus. SO thankful to have him as our service manager!!! More

I trust Eric and his colleagues 100%! We ONLY use the Dean Team Ballwin location to service our two VWs and one Subaru. Even as one of the VWs is getting quite old (165 K miles, 2003), I We ONLY use the Dean Team Ballwin location to service our two VWs and one Subaru. Even as one of the VWs is getting quite old (165 K miles, 2003), I always wonder when we should "stop fixing it". I love that old car and Eric understands what we want. We trust not only his opinion, but that of his colleagues as well. When my car needs to be replaced, I will buy form the Dean Team in Ballwin again for sure. Service goes hand-in-hand with sales; it is a team effort and the whole crew deserves this rating. More

Efficient, fair, and very friendly! I have gone to the Dean Team for regular maintenance of my 2013 Volkswagen Passat TDI since I bought it new at the dealership. Eric Harrellson has hel I have gone to the Dean Team for regular maintenance of my 2013 Volkswagen Passat TDI since I bought it new at the dealership. Eric Harrellson has helped me most of the time, and now I ask for him by name. He appreciates that we drive over 75 miles to do business with the dealership, and is most helpful and friendly. I just never feel uncomfortable or anxious when I am there...Eric communicates very well, and that goes a long way to making you feel welcome and comfortable. More