Dean Team Subaru Volkswagen

Great Experience My husband is the UPS driver for this area, and this dealership. We have been in the market for a trade-up from our Mazda 3 to a smaller SUV. He looks My husband is the UPS driver for this area, and this dealership. We have been in the market for a trade-up from our Mazda 3 to a smaller SUV. He looks everywhere. He told me to look online at Dean Team Subaru. Low and behold they had the model I wanted, in the color I wanted (Cypress Green which is not easy to find) and low miles. I put in a request for information and had an email from Carl within hours on a Sunday. We decided to speak on Monday. My son and I went in to test drive the car. Carl was super friendly and funny, very easy to deal with, and sent us on our way in the test drive right away. I loved the car. He asked how he could make the deal happen and then he did! He did not waste our time. He was very cognizant of my husband's time as a UPS driver on his lunch break even getting our information for credit and referring us to a local pizza place for lunch while he worked on the paperwork. The whole process was very easy, almost fun ;)!! We appreciate that very much! And we love the car!! Thanks, Carl! More

Follow up phone call Received a follow up phone call after test driving In which I heard the salesman saying to someone "who gives a xxxx, it's just car sales" he obviousl Received a follow up phone call after test driving In which I heard the salesman saying to someone "who gives a xxxx, it's just car sales" he obviously didn't know I had answered. He then tried to back track saying he was speaking to a coworker regarding time off. Irregardless, staff is unprofessional and will take my business elsewhere, More

Best experience yet As a newly found expecting father, transitioning from my two door Volkswagen EOS to my Subaru Outback seems to be a wise decision. I couldn't have fou As a newly found expecting father, transitioning from my two door Volkswagen EOS to my Subaru Outback seems to be a wise decision. I couldn't have found a more efficient salesman and team to help me through the process. Jason was honest and upfront through all financial decisions, and I look forward to coming to him in the future! More

No Hastle/No Pressure Unlike other car dealers and dealerships I have dealt with in the past, I found that Dean Team Subaru in Ballwin was the best yet. My sales guy John O Unlike other car dealers and dealerships I have dealt with in the past, I found that Dean Team Subaru in Ballwin was the best yet. My sales guy John Ostlund was attentive, helpful, reassuring and honest with me every step of the way. Through my test drives, all my emails and phone calls with questions, to ordering my vehicle and signing the paperwork he was happy to help and didn't make me feel dumb, or pressured in any way. Dustin Westhoff was a delight to work with on the financial part. Also a bit of a Dave Matthews Fan so that made me happy (41 payments). :) Dustin helped me understand the leasing process and that I was making a good decision, and again, no pressure and no fancy terms or lingo that was above me. He answered all my questions and was very reassuring. John and Dustin made me feel very comfortable and relaxed through the entire car leasing process. I would recommend them to anyone looking for a Subaru and although I got the Cross Trek and I LOVE IT, the loaner vehicle I had for 2 weeks, the loaded Outback is a HIGH recommendation. :) More

Great Experience. Jason Moore was a wonderful salesman to work with. He helped us as we looked at several cars within our budget. He let us know when the Camry became Jason Moore was a wonderful salesman to work with. He helped us as we looked at several cars within our budget. He let us know when the Camry became available and it ended up being perfect for my daughter. I appreciate the fact that he did not try to get us to look at cars above our budget and was not pushy. Mark McNulty also helped us and he was just as wonderful and insightful. I would highly recommend these two dealers to any of my friends. More

Wonderful car buying experience Went to Dean Team Volkswagen to buy a 2016 Golf and it was a great experience. I was helped by Stephen and Scott, both of whom were very helpful and p Went to Dean Team Volkswagen to buy a 2016 Golf and it was a great experience. I was helped by Stephen and Scott, both of whom were very helpful and professional. They got me right into the car I wanted, and worked with me to get a good price on it too. I never felt pressured by any of the staff, they all were very kind and genuine. The process was easy, and the finance department was equally as great to work with. I would definitely recommend this dealership to anyone buying a new car, or any of their used fleet. More

Great service! From initial contact, JD has been honest, straightforward, and easy to work with. He will not stop until he finds you the car that you want. JD found From initial contact, JD has been honest, straightforward, and easy to work with. He will not stop until he finds you the car that you want. JD found me the car with all the specifications that I wanted in a matter of one week. Excellent customer service. More

Such a pleasant experience! Initial interaction by phone and text-excellent. Salesman (Jason Moore) was extremely knowledgeable, was ready and waiting with the cars I wanted to l Initial interaction by phone and text-excellent. Salesman (Jason Moore) was extremely knowledgeable, was ready and waiting with the cars I wanted to look at when we arrived. Test drives proved effortless, negotiation was by far the easiest, least stressful, quickest process we've EVER experienced. If you've been soured by salesman or dealers, make your next visit here. Jason is even heading to auction to find us a needle-in-the-haystack truck for which we've been searching. We are SO thankful for coming to Dean Team in Ballwin today. It's not right around the corner, but we'll worth the drive! More

First class service With a great selection of vehicles and knowledgeable staff, the Dean team made my first new car leasing experience easy as could be. The service has With a great selection of vehicles and knowledgeable staff, the Dean team made my first new car leasing experience easy as could be. The service has continued post purchase, and I would definitely recommend Larry Person and the Deanteam to all my friends. More

Very Easy to Work With Easy dealer to work with - I initially went in to look at/drive a used passat and used jetta - drove both, left, came back the next day with a fam Easy dealer to work with - I initially went in to look at/drive a used passat and used jetta - drove both, left, came back the next day with a family member, drove both again, and again left, unsure of which I would choose. Richard was professional, conversational, laid back, and did not harass me with unending phone calls or emails, but instead let me shop at my own pace. I spent the next week test driving other cars from other dealers - TDI golfs, etc - during which time a sale on 2016 MY vehicles popped up at the all the dealers in the area. I called Richard, he was very straightforward on which discounts applied and which fees would also be applied, so I made an appt to drive one the next morning. He had the car ready to go when I got there, test drive went well, and I ended up purchasing later that evening. Though the discount was essentially the same at every VW dealer in the area, Dean Team Kirkwood treated my old VW and me well, and I had a good experience with Richard, so I wanted to work with them. Negotiations were minimal due to the sale price already being well below MSRP, but there was still minimal pushiness from their team. Scott was personable, unlike some other managers I've worked with. I was fairly firm on what I wanted to finance, so that portion only took about 5 minutes once we got into the office. Overall, they were definitely considerate of my time and my inbox. Dean Team also demonstrates support for military personnel. More